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Active Incident
Welcome to Node4 status page detailing information about incidents and planned maintenance. Please use the subscribe button top right to subscribe to this feed to be able to receive updates.

Incident Status

Operational

Components

Cloud, Colocation, Connectivity

Services

Ethernet Services, Internet Transit (N4-Transit), MPLS Services, N4Cloud Northampton, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3



July 25, 2017 9:09PM BST
July 25, 2017 8:09PM UTC
[Identified] Our monitoring has alerted us to one of our core Juniper routers software crashing. The box has now returned to service after restarting its services automatically. Engineers are investigating and raising with vendor TAC. We apologise for any inconvenience this has caused. Regards Node4 Technical Team

July 26, 2017 8:50AM BST
July 26, 2017 7:50AM UTC
[Monitoring] Monitoring and logging show the device is currently operating as normal after the incident. All services should have been returned to normal service after 21:00 yesterday evening. We are still engaged with vendor TAC to ascertain root cause of the software issue seen. Regards Node4 Technical Support

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

Communication




Operational

Colocation




Operational

Scheduled Maintenance

Schedule

June 30, 2017 11:00PM - 11:59PM BST
June 30, 2017 10:00PM - 10:59PM UTC

Components

Connectivity

Services

Internet Transit (N4-Transit), MPLS Services, xDSL Services

Description

Background: Engineers will be performing maintenance at the Derby exchange to move the circuits that terminate there into an updated design. Impact: The maintenance will last from 23:00 till 00:00, however we only expect small sub 1 minute outage as each circuit is migrated to the new design. This will impact on MPLS and Internet Ethernet services terminating in this POP as well LLU DSL termination into this POP All customers with downtime due to this work will be directly contacted. Regards Node4 Technical Support

Schedule

July 2, 2017 8:30AM - 9:30AM BST
July 2, 2017 7:30AM - 8:30AM UTC

Components

Cloud

Services

N4Cloud Slough

Description

The firmware on the Slough DC NetScalers are to be upgraded on Sunday 2nd July. There is no expectation of downtime during the upgrade process
EMC Isilon Maintenance Planned Maintenance

Schedule

July 27, 2017 9:00AM - 5:00PM BST
July 27, 2017 8:00AM - 4:00PM UTC

Components

Connectivity

Services

Ethernet Services

Description

Hi All, On Thursday, 27th July, 2017 at 9:00AM GMT Node4 Engineers will be performing Veeam Cloud Connect maintenance. The maintenance window will be for 8 hours and during this time the cloud connect service will be unavailable. This maintenance is necessary to perform upgrades on our Cloud Connect System in order to make Veeam Cloud Connect more efficient and resilient. Regular updates will be provided on N4Status during the work. Once the maintenance window normal service will be resumed If you have any questions or concerns please contact Node4 service desk.

Schedule

July 28, 2017 8:30PM - 11:30PM BST
July 28, 2017 7:30PM - 10:30PM UTC

Components

Cloud, Connectivity

Services

Internet Transit (N4-Transit), MPLS Services, N4Cloud Leeds

Description

On Friday 28th July @ 20:30 Node4 Engineers will be preforming Emergency maintenance on the Wakefield ACI Platform. There is slight chance of impact due to a potential chassis reload, however the platform is highly resilient and we expect failover to be around 5 minutes or less while Layer 2 and Layer 3 protocols re-calculate. This will affect Internet connectivity and MPLS connectivity from the Wakefield cloud platform. The platform will be deemed “At Risk” until Friday 28th July @ 23:30 If you have any questions please contact Node4 Service Desk