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Active Incident
Welcome to Node4 status page detailing information about incidents and planned maintenance. Please use the subscribe button top right to subscribe to this feed to be able to receive updates.

Incident Status

Operational

Components

Cloud

Services

N4Cloud Portal



October 17, 2017 9:08PM BST
October 17, 2017 8:08PM UTC
[Identified] As part of a chrome update this weekend people may be experiencing issues with the portal when using a chrome browser. This is down to an update released for Chrome at the weekend that upgraded the embedded version of flash that is no longer compatible. There is currently no fix for this though there are workarounds published involving modifying the version of flash used. Our recommendation is to use a different supported browser, or if accessible to your environment the N4Cloud Portal which is not affected by this issue

October 17, 2017 9:44PM BST
October 17, 2017 8:44PM UTC
[Identified] As there is a workaround in place by not using Chrome the status is being changed to Operational but the incident will remain open for further updates

October 20, 2017 9:41AM BST
October 20, 2017 8:41AM UTC
[Identified] The portal itself is fully functional, however, the latest update to Flash Player is now also starting to impact other browsers. This has been identified as a bug to Adobe and they are working on a general release to fix the issue. As a workaround you can download the latest Flash Player 27 beta. Further information around the workaround can be found in the following VMware KB article https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2151945 Details on the known issue and the beta fixing it can be found in the adobe 27 Beta release notes http://fpdownload.macromedia.com/pub/labs/flashruntimes/shared/air27_flashplayer27_releasenotes.pdf

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

Communication




Operational

Colocation




Operational

Scheduled Maintenance

Schedule

November 26, 2017 2:00AM - 4:00AM GMT
November 26, 2017 2:00AM - 4:00AM UTC

Components

Connectivity, Points of presence

Services

Internet Transit (N4-Transit), Equinix Slough

Description

Node4 Engineers will be carrying out work in LD5 to remove and replace the Cisco router's within the POP. Maintenance window is from 02:00 to 04:00 on the 26th November. We expect downtime to be longer than 1 minute for internet services, however the POP will be at risk for the full duration of the window. We apologise for any inconvenience this may cause. Regards Node4 Technical Support

Schedule

November 27, 2017 9:00PM - 11:59PM GMT
November 27, 2017 9:00PM - 11:59PM UTC

Components

Cloud

Services

N4Cloud Portal

Description

On Monday the 27th November 2017 between 21:00 and 00:00 Node4 engineers will be performing scheduled maintenance on the N4Cloud Portal (portal.n4cloud.co.uk) to apply a software release. The site https://portal.n4cloud.co.uk will be unavailable during the upgrade however all the underlying customer virtual machines managed through this portal will not be affected. Engineers will endeavour to minimize the N4Cloud Portal downtime however if you need to access the site during the maintenance window please contact the Node4 Service Desk who can assist. Please note this work will not impact vportal.n4cloud.co.uk

Schedule

November 28, 2017 7:00PM - 11:30PM GMT
November 28, 2017 7:00PM - 11:30PM UTC

Components

Connectivity, Cloud

Services

Internet Transit (N4-Transit), MPLS Services, N4Cloud Northampton

Description

On Tuesday 28th November 2017 @ 19:00 Node4 Engineers will be carrying out work to upgrade the firmware on one of of the core switches upstream to the cloud platform at Northampton We expect failover to be around 1-3 minutes or less while we re-route traffic around the core switch, you may experience slight degradation across MPLS and Internet transit paths while traffic is re-routed. We therefore deem this window AT RISK until Tuesday 28th November 2017 @ 23:30.

Schedule

December 3, 2017 10:00PM - December 4, 2017 4:00AM GMT
December 3, 2017 10:00PM - December 4, 2017 4:00AM UTC

Components

Connectivity

Services

N4-Protect (NGFW)

Description

On Sunday 3rd December, engineers will be performing maintenance to upgrade software on the N4Protect firewalls at both our Wakefield and Northampton datacentres. This is required as part of investigations in to a suspected issue, as directed by vendor technical assistance, along with ongoing service improvements. N4Protect is deployed in a highly available cluster and firewall upgrades will be completed one at a time, as a result services are expected to failover. However, we are issuing this notification in case of any unexpected impact from this maintenance. Impact At Risk – Sunday 3rd December 22:00 – Monday 4th December 04:00 GMT No downtime is expected, however services will be considered “At Risk” for the duration of the window. Updates will be posted to N4Status during this planned maintenance. Support & Feedback Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards, Node4 Technical Support

Schedule

December 4, 2017 11:00AM - 4:30PM GMT
December 4, 2017 11:00AM - 4:30PM UTC

Components

Cloud

Services

N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Slough

Description

On the 4th of December 2017 Node4 engineers will be performing scheduled maintenance work on the N4Cloud Veeam platform to install system updates to the latest release Maintenance window will be from 11:00 to 16:30 on the 4th December. Veeam Backup and Cloud Connect service will be unavailable during maintenance window. We apologise for any inconvenience this may cause. Thanks.

Schedule

December 12, 2017 7:00PM - 11:30PM GMT
December 12, 2017 7:00PM - 11:30PM UTC

Components

Connectivity, Cloud

Services

Internet Transit (N4-Transit), MPLS Services, N4Cloud Northampton

Description

On Tuesday 12th December 2017 @ 19:00 Node4 Engineers will be carrying out work to upgrade the firmware on one of of the core switches upstream to the cloud platform at Northampton We expect failover to be around 1-3 minutes or less while we re-route traffic around the core switch, you may experience slight degradation across MPLS and Internet transit paths while traffic is re-routed. We therefore deem this window AT RISK until Tuesday 12th December @ 23:30.

Schedule

December 21, 2017 6:00PM - January 3, 2018 8:00AM GMT
December 21, 2017 6:00PM - January 3, 2018 8:00AM UTC

Components

Connectivity, Points of presence, Cloud, Communication, Colocation

Services

Ethernet Services, Internet Transit (N4-Transit), M2M 3G/4G Services, MPLS Services, N4-Protect (NGFW), Network Management Portals, xDSL Services, Equinix Manchester Williams House, Equinix Slough, Global Switch, Synergy House Manchester, Telehouse North, N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough, HCS, SIPLink Derby, SIPLink Leeds, Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4

Description

In line with the rest of the IT industry Node4 will be operating a change freeze window over the Christmas and New Year holidays. During this period no standard change requests or provisioning activities will take place. Of course we will continue to provide support and access to the Data Centres. Should customers require a change to an existing service during the change freeze window please raise a change request via our support portal by 15th December. We will evaluate your request and advise if it can be accommodated.