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Welcome to Node4 status page detailing information about incidents and planned maintenance. Please use the subscribe button top right to subscribe to this feed to be able to receive updates.

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

Collaboration




Operational

Colocation




Operational

Scheduled Maintenance

Derby DC1 UPS MaintenancePlanned Maintenance

Schedule

July 19, 2018 9:00AM - July 20, 2018 6:00PM BST
July 19, 2018 8:00AM - July 20, 2018 5:00PM UTC

Components

Colocation

Services

Derby DC1 H1, Derby DC1 H2

Description

We will be performing some essential maintenance work on our UPS system in DC1 Derby on the 18th, 19th and 20th of July This will involve short periods (upto 1 hour) of running the data centre in maintenance bypass mode on the 19th and 20th July. We do not have exact times for these periods of bypass but it will be during normal working hours. We will perform this whilst on backup generators so that we have full control over the supply power to the data centre. Node4 DC Ops, UPS and Generator engineers will be onsite during these works We do not envisage any service affecting issues as a result of this work, but the Risk Level for the DC is elevated during these periods.

Schedule

July 26, 2018 11:59PM - July 27, 2018 2:00AM BST
July 26, 2018 10:59PM - July 27, 2018 1:00AM UTC

Components

Connectivity, Points of presence

Services

Ethernet Services, Internet Transit (N4-Transit), MPLS Services, Equinix Manchester Williams House

Description

As part of ongoing service enhancements to our core network line cards in four core routers located at our points of present will be replaced. This intrusive work will be carried out in four maintenance windows. On 26th July 2018 23:59 BST, engineers will be performing part 1 of this maintenance within the Manchester POP. This maintenance requires intrusive work on one line card of one of our core MPLS P/PE routers. This line card terminates core MPLS links and along with hub connections to our suppliers. Maintenance Window 26th July 2018 23:59 - 27 July 2018 02:00 BST Impact Core MPLS - Traffic will be re-routed via alternative paths. No impact is expected however services will be “at risk” as resiliency is reduced. Internet Transit - Traffic will be re-routed via alternative paths – routing convergence may occur with the potential to cause transitory connectivity to some destinations as our LINX Manchester and CogentCo Peering will be put into maintenance. Any impact is expected to be minimal however services will be “at risk” as resiliency is reduced. Customer connectivity services - During this period of maintenance, we expect an outage of up to 1 hour for ConnectMPLS & ConnnectFAST services connecting through the BT Wholesale and TalkTalk hub links in Manchester. Customers with ConnectMPLS & ConnnectFAST directly affected by this will be notified. Updates will be posted to N4Status during this planned maintenance. Support & Feedback Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards, Node4 Technical Support

Schedule

August 1, 2018 11:59PM - August 2, 2018 2:00AM BST
August 1, 2018 10:59PM - August 2, 2018 1:00AM UTC

Components

Connectivity, Points of presence

Services

Ethernet Services, Internet Transit (N4-Transit), MPLS Services, Global Switch

Description

As part of ongoing service enhancements to our core network line cards in four core routers located at our points of present will be replaced. This intrusive work will be carried out in four maintenance windows. On 1st August 2018 23:59 BST, engineers will be performing part 2 of this maintenance within the Manchester POP. This maintenance requires intrusive work on one line card of one of our core MPLS P/PE routers. This line card terminates core MPLS links and along with hub connections to our suppliers. Maintenance Window 1st August 2018 23:59 - 2nd August 2018 02:00 BST Impact Core MPLS - Traffic will be re-routed via alternative paths. No impact is expected however services will be “at risk” as resiliency is reduced. Internet Transit - Traffic will be re-routed via alternative paths – routing convergence may occur with the potential to cause transitory connectivity to some destinations. Any impact is expected to be minimal however services will be “at risk” as resiliency is reduced. Customer connectivity services - During this period of maintenance, we expect an outage of up to 1 hour for ConnectMPLS & ConnnectFAST services connecting through the BT Wholesale hub links in Global Switch. Customers with ConnectMPLS & ConnnectFAST directly affected by this will be notified. Updates will be posted to N4Status during this planned maintenance. Support & Feedback Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards, Node4 Technical Support

Schedule

August 2, 2018 11:59PM - August 3, 2018 2:00AM BST
August 2, 2018 10:59PM - August 3, 2018 1:00AM UTC

Components

Connectivity, Points of presence

Services

Ethernet Services, Internet Transit (N4-Transit), MPLS Services, Telehouse North

Description

As part of ongoing service enhancements to our core network line cards in four core routers located at our points of present will be replaced. This intrusive work will be carried out in four maintenance windows. On 2nd August 2018 23:59 BST, engineers will be performing part 3 of this maintenance within the Telehouse POP. This maintenance requires intrusive work on one line card of one of our core MPLS P/PE routers. This line card terminates core MPLS links and along with hub connections to our suppliers. Maintenance Window 2nd August 2018 23:59 - 3rd August 2018 02:00 BST Impact Core MPLS - Traffic will be re-routed via alternative paths. No impact is expected however services will be “at risk” as resiliency is reduced. Internet Transit - Traffic will be re-routed via alternative paths – routing convergence may occur with the potential to cause transitory connectivity to some destinations. Any impact is expected to be minimal however services will be “at risk” as resiliency is reduced. Customer connectivity services - During this period of maintenance, we expect an outage of up to 1 hour for ConnectMPLS & ConnnectFAST services connecting through the BT Wholesale hub links in Telehouse. Customers with ConnectMPLS & ConnnectFAST directly affected by this will be notified. Support & Feedback Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards, Node4 Technical Support

Schedule

August 3, 2018 11:59PM - August 4, 2018 2:00AM BST
August 3, 2018 10:59PM - August 4, 2018 1:00AM UTC

Components

Connectivity, Points of presence

Services

Ethernet Services, Internet Transit (N4-Transit), MPLS Services, Telehouse North

Description

As part of ongoing service enhancements to our core network line cards in four core routers located at our points of present will be replaced. This intrusive work will be carried out in four maintenance windows. On 2nd August 2018 23:59 BST, engineers will be performing part 4 of this maintenance within the Telehouse POP. This maintenance requires intrusive work on one line card of one of our core MPLS P/PE routers. This line card terminates core MPLS links and along with hub connections to our suppliers. Maintenance Window 3nd August 2018 23:59 - 4th August 2018 02:00 BST Impact Core MPLS - Traffic will be re-routed via alternative paths. No impact is expected however services will be “at risk” as resiliency is reduced. Internet Transit - Traffic will be re-routed via alternative paths – routing convergence may occur with the potential to cause transitory connectivity to some destinations. Any impact is expected to be minimal however services will be “at risk” as resiliency is reduced. Customer connectivity services - During this period of maintenance, we expect an outage of up to 1 hour for ConnectMPLS & ConnnectFAST services connecting through the Virtual1/TalkTalk hub links in Telehouse. Customers with ConnectMPLS & ConnnectFAST directly affected by this will be notified. Updates will be posted to N4Status during this planned maintenance. Support & Feedback Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards, Node4 Technical Support