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All Systems Operational
Welcome to Node4 status page detailing information about incidents and planned maintenance. Please use the subscribe button top right to subscribe to this feed to be able to receive updates.

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

Communication




Operational

Colocation




Operational

Scheduled Maintenance

Schedule

June 25, 2017 8:00PM - June 26, 2017 6:00AM BST
June 25, 2017 7:00PM - June 26, 2017 5:00AM UTC

Components

Cloud

Services

N4Cloud Northampton

Description

Background Node4 engineers will be preforming scheduled maintenance on the N4Cloud Compute Layer in Northampton Impact We do not expect any service disruption, however the platform will be deemed “At Risk” until Monday 26th June 06:00 If you have any questions please contact Node4 Service Desk If you have any questions please contact the Node4 Service Desk at 0845 123 2229 or raise a ticket via the support site node4.co.uk/support Updates will be posted to N4Status during this planned maintenance. Support & Feedback Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards, Node4 Technical Support

Schedule

June 28, 2017 8:30PM - 11:30PM BST
June 28, 2017 7:30PM - 10:30PM UTC

Components

Cloud

Services

N4Cloud Leeds, N4Cloud Northampton, N4Cloud Slough

Description

On Wednesday the 28th June @ 20:30, Node4 engineers will be performing emergency maintenance on the ACI Cloud platform. The maintenance covers the management component of the Cloud platform only and no impact to running servers or services is expected. Management access will be unavailable or limited during the maintenance period. Normal service is expected to resume by 23:30 the same evening.

Schedule

June 30, 2017 11:00PM - 11:59PM BST
June 30, 2017 10:00PM - 10:59PM UTC

Components

Connectivity

Services

Internet Transit (N4-Transit), MPLS Services, xDSL Services

Description

Background: Engineers will be performing maintenance at the Derby exchange to move the circuits that terminate there into an updated design. Impact: The maintenance will last from 23:00 till 00:00, however we only expect small sub 1 minute outage as each circuit is migrated to the new design. This will impact on MPLS and Internet Ethernet services terminating in this POP as well LLU DSL termination into this POP All customers with downtime due to this work will be directly contacted. Regards Node4 Technical Support

Schedule

July 23, 2017 8:30PM - 11:30PM BST
July 23, 2017 7:30PM - 10:30PM UTC

Components

Cloud, Connectivity

Services

Internet Transit (N4-Transit), MPLS Services, N4Cloud Leeds

Description

On Sunday 23rd July @ 20:30 Node4 Engineers will be preforming Emergency maintenance on the Wakefield ACI Platform. There is slight chance of impact due to a potential chassis reload, however the platform is highly resilient and we expect failover to be around 5 minutes or less while Layer 2 and Layer 3 protocols re-calculate. This will affect Internet connectivity and MPLS connectivity from the Wakefield cloud platform. The platform will be deemed “At Risk” until Sunday 23rd July@ 23:30 If you have any questions please contact Node4 Service Desk