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Planned Maintenance In Progress
Welcome to Node4 status page detailing information about incidents and planned maintenance. Please use the subscribe button top right to subscribe to this feed to be able to receive updates.

Incident Status

Operational

Components

Cloud

Services

N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough



August 15, 2018 4:55PM BST
August 15, 2018 3:55PM UTC
[Investigating] As of 09am 15th August 2018, Node4 have been aware of the discovery of a new “speculative execution side-channel" type vulnerabilities within Intel processors. Called L1 Terminal Fault (L1TF) or "Foreshadow", this vulnerability concerns processors with SMT technology which could allow malicious code running on one thread to access data from the other thread's L1 cache within a single core. Of the 3 discovered variants only L1FT VVM could affect Node4 Cloud services. L1FT / Foreshadow vulnerability is extremely complex to implement and only a proof of concept , developed in the laboratory, validated its existence. While there is currently no single fix for the vulnerabilities, a number of vendors have released suggested mitigations and remediation(s). As these are released, we’ll assess, test, coordinate and deploy accordingly across our environment. We will communicate to affected customers if actions that would impact their environments are required. Node4 takes security of its clients and its own infrastructure extremely seriously and work closely with our partners, manufacturers and publishers, to improve the security of our infrastructure every day. This complex and evolving situation will be monitored by Node4 Security Operations Centre to ensure our customers’ environments are protected, and we’ll do that in the least impactful manner possible. Thanks Node4 Technical Support
Node4 Derby Building WorksPlanned Maintenance

Description

Node4 will be undertaking some building works in our Derby offices during November and December As a result of this, some non DC areas of the building (mainly DC1 reception) will be classed as a construction site and we will have additional controls in place to ensure the safety of staff, contractors and visitors Works will commence on Monday 5th Nov and finish on Friday 21st Dec During this time, access to DC1 Hall 1 and DC1 Hall 2 will be available, but we may accompany you to and from your racks for safety reasons. On the 12th, 13th and 14th of November we will be installing steel supports, so access to the DC will be restricted to emergencies only and goods in routes will be disrupted making kit installation / removal difficult. Please plan your DC visits accordingly and speak to our DC Ops team if you have any questions. We apologise for any inconvenience this may cause. Rik

Components

Colocation

Services

Derby DC1 H1, Derby DC1 H2



November 5, 2018 8:00AM GMT
November 5, 2018 8:00AM UTC
[Update] Node4 Building Works are starting

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

Collaboration




Operational

Colocation




Planned Maintenance

Scheduled Maintenance

Schedule

September 18, 2018 8:58AM - October 16, 2018 8:58AM BST
September 18, 2018 7:58AM - October 16, 2018 7:58AM UTC

Components

Collaboration

Services

SIPLink Derby, SIPLink Leeds

Description

Over the coming weeks we will be performing ongoing maintenance to our SIPLINK platform. This will require customers to update the IP addresses used for our SBCs in their configuration. We do not expect any disruption or risk to the platform as a whole and any impact of customer specific changes will be discussed prior to changes taking place. We will be contacting customers directly to provide notice and further details before any changes are made and if you have any questions either prior to or after a the change please contact our support desk.

Schedule

October 6, 2018 8:00AM - 8:00PM BST
October 6, 2018 7:00AM - 7:00PM UTC

Components

Points of presence

Services

Equinix Slough

Description

Loss of redundancy on UPS 15 in LD5 has been reported. Equinix Facilities Engineers have confirmed the Specialist Vendor will be in attendance and works are on schedule to be completed as planned on Saturday 6th October between 08.00-20.00. In order to carry out these works UPS 15 output switchboard will be switched off. During this period all cabinets supplied by UPS 15 will be at N redundancy. All remaining cabinet supplies will remain at N+1 redundancy.

Schedule

December 12, 2018 10:00AM - December 13, 2018 3:00AM GMT
December 12, 2018 10:00AM - December 13, 2018 3:00AM UTC

Components

Cloud

Services

N4Cloud Derby, N4Cloud Leeds, N4Cloud Northampton, N4Cloud Slough

Description

Background As part of ongoing service enhancements to our N4Cloud Disaster Recovery Service, Node4 Cloud engineers will be performing maintenance on the Zerto Cloud infrastructure which supports DR Services in to Node4 Cloud. This maintenance is required to ensure that the Zerto infrastructure is kept up to date with the latest features and patches. Impact Customers will experience intermittent connectivity to the N4Cloud Disaster Recovery sites Recovery will still be possible. However if you need to failover during this time, your RPO/RTO may be adversely affected temporarily Updates will be posted to N4Status during this planned maintenance. Support & Feedback Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards, Node4 Technical Support

Schedule

December 19, 2018 6:00PM - January 2, 2019 6:00PM GMT
December 19, 2018 6:00PM - January 2, 2019 6:00PM UTC

Components

Connectivity, Points of presence, Cloud, Collaboration, Colocation

Services

Ethernet Services, Internet Transit (N4-Transit), M2M 3G/4G Services, MPLS Services, N4-Protect (NGFW), Network Management Portals, xDSL Services, Equinix Manchester Williams House, Equinix Slough, Global Switch, Synergy House Manchester, Telehouse North, N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough, HCS, SIPLink Derby, SIPLink Leeds, Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4

Description

As we approach the Christmas and New Year season, and in line with the rest of the IT industry, we will be operating a change freeze on our hosted infrastructure, core network and associated services as a control for managing risk and keeping a stable and available environment for our customers during this critical time. As a result we are announcing a change freeze between Wednesday 19th December 18:00 and Wednesday 2nd January 18:00. This freeze covers all services including data centres, network, cloud, collaboration, SIP, databases, storage, applications and security. Please note that during this period no standard change requests or provisioning activities will take place, however we will of course continue to provide support and access to our data centres as normal. If you have any requests that should be executed before the freeze period please work with your account managers and support teams to make sure these requests are started before the change freeze period starts. If you require a change to an existing service during the freeze period please raise a request by Wednesday 12th December 18:00 via our support portal, as these will need to be pre-approved. We may also decline the request if they present a significant risk. Change Freeze period Start: Wednesday 19th December 18:00 Finish: Wednesday 2nd January 18:00 Support portal http://support.node4.co.uk

Schedule

January 17, 2019 10:00PM - January 18, 2019 6:00AM GMT
January 17, 2019 10:00PM - January 18, 2019 6:00AM UTC

Components

Connectivity, Cloud

Services

Internet Transit (N4-Transit), MPLS Services, N4Cloud Northampton

Description

On Thursday 17th January 2019, Node4 Engineers will be carrying out work to upgrade the firmware on one of the core switches upstream to the cloud platform at Northampton We expect failover to be around 1-3 minutes or less while we re-route traffic around the core switch, you may experience slight degradation across MPLS and Internet transit paths while traffic is re-routed. Impact At Risk – Thursday 17th January 2019 22:00 – 06:00 No downtime is expected, however services will be considered “At Risk” for the duration of the window. Updates will be posted to N4Status during this planned maintenance. Support & Feedback Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your platform after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards, Node4 Technical Support