[Identified] Our monitoring has alerted us to one of our core Juniper routers software crashing. The box has now returned to service after restarting its services automatically.
Engineers are investigating and raising with vendor TAC.
We apologise for any inconvenience this has caused.
Node4 Technical Team
July 26, 2017 8:50AM BST July 26, 2017 7:50AM UTC
[Monitoring] Monitoring and logging show the device is currently operating as normal after the incident. All services should have been returned to normal service after 21:00 yesterday evening.
We are still engaged with vendor TAC to ascertain root cause of the software issue seen.
Node4 Technical Support
June 30, 2017 11:00PM - 11:59PM BST June 30, 2017 10:00PM - 10:59PM UTC
Internet Transit (N4-Transit), MPLS Services, xDSL Services
Engineers will be performing maintenance at the Derby exchange to move the circuits that terminate there into an updated design.
The maintenance will last from 23:00 till 00:00, however we only expect small sub 1 minute outage as each circuit is migrated to the new design. This will impact on MPLS and Internet Ethernet services terminating in this POP as well LLU DSL termination into this POP
All customers with downtime due to this work will be directly contacted.
Node4 Technical Support
July 27, 2017 9:00AM - 5:00PM BST July 27, 2017 8:00AM - 4:00PM UTC
On Thursday, 27th July, 2017 at 9:00AM GMT Node4 Engineers will be performing Veeam Cloud Connect maintenance. The maintenance window will be for 8 hours and during this time the cloud connect service will be unavailable.
This maintenance is necessary to perform upgrades on our Cloud Connect System in order to make Veeam Cloud Connect more efficient and resilient. Regular updates will be provided on N4Status during the work. Once the maintenance window normal service will be resumed
If you have any questions or concerns please contact Node4 service desk.
July 28, 2017 8:30PM - 11:30PM BST July 28, 2017 7:30PM - 10:30PM UTC
Internet Transit (N4-Transit), MPLS Services, N4Cloud Leeds
On Friday 28th July @ 20:30 Node4 Engineers will be preforming Emergency maintenance on the Wakefield ACI Platform.
There is slight chance of impact due to a potential chassis reload, however the platform is highly resilient and we expect failover to be around 5 minutes or less while Layer 2 and Layer 3 protocols re-calculate. This will affect Internet connectivity and MPLS connectivity from the Wakefield cloud platform.
The platform will be deemed “At Risk” until Friday 28th July @ 23:30
If you have any questions please contact Node4 Service Desk