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Planned Maintenance In Progress
Welcome to Node4 status page detailing information about incidents and planned maintenance. Please use the subscribe button top right to subscribe to this feed to be able to receive updates.

Incident Status

Operational

Components

Cloud

Services

N4Cloud Portal



October 17, 2017 9:08PM BST
October 17, 2017 8:08PM UTC
[Identified] As part of a chrome update this weekend people may be experiencing issues with the portal when using a chrome browser. This is down to an update released for Chrome at the weekend that upgraded the embedded version of flash that is no longer compatible. There is currently no fix for this though there are workarounds published involving modifying the version of flash used. Our recommendation is to use a different supported browser, or if accessible to your environment the N4Cloud Portal which is not affected by this issue

October 17, 2017 9:44PM BST
October 17, 2017 8:44PM UTC
[Identified] As there is a workaround in place by not using Chrome the status is being changed to Operational but the incident will remain open for further updates

October 20, 2017 9:41AM BST
October 20, 2017 8:41AM UTC
[Identified] The portal itself is fully functional, however, the latest update to Flash Player is now also starting to impact other browsers. This has been identified as a bug to Adobe and they are working on a general release to fix the issue. As a workaround you can download the latest Flash Player 27 beta. Further information around the workaround can be found in the following VMware KB article https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2151945 Details on the known issue and the beta fixing it can be found in the adobe 27 Beta release notes http://fpdownload.macromedia.com/pub/labs/flashruntimes/shared/air27_flashplayer27_releasenotes.pdf

Description

As reported globally in the last 24 hours a vulnerability has been identified in a high number of Intel Processes resulting in 3 CVEs being identified. Node4 have been issued patches for their cloud hyper-visor environments and are proceeding to patch all of their hosts in the shared cloud environment starting later today. Updates will be provided as each cloud environment is successfully completed, there should be no impact as the cloud is fully resilient but there will be a higher than usual number of vmotions during the next few days as hosts are taken out of production for the patches to be applied

Components

Cloud

Services

N4Cloud Derby, N4Cloud London, N4Cloud Northampton, N4Cloud Slough



January 4, 2018 4:01PM GMT
January 4, 2018 4:01PM UTC
[Update] Upgrade of Cloud hosts has begun

January 11, 2018 4:18PM GMT
January 11, 2018 4:18PM UTC
[Update] The patching of the Wakefield Cloud environment is complete

January 15, 2018 9:01AM GMT
January 15, 2018 9:01AM UTC
[Update] Our non-ACI Cloud Environment has now been completed.

Connectivity




Operational

Points of presence




Operational

Cloud




Planned Maintenance

Communication




Operational

Colocation




Operational

Scheduled Maintenance

Schedule

January 22, 2018 9:00PM - 11:59PM GMT
January 22, 2018 9:00PM - 11:59PM UTC

Components

Cloud

Services

N4Cloud Derby, N4Cloud Northampton

Description

On Monday the 22nd January 2018 between 21:00 and 00:00 Node4 Engineers will be performing scheduled maintenance on the vCloud Director instance vportal.n4cloud.co.uk. During this window the web interface vportal.n4cloud.co.uk will be unavailable. Please note that all hosted virtual machines and services will be unaffected. If you require access to your virtual data center during this maintenance window please contact the Node4 Service Desk support@node4.co.uk 0845 123 2229