Header Image
All Systems Operational
Welcome to Node4 status page detailing information about incidents and planned maintenance. Please use the subscribe button top right to subscribe to this feed to be able to receive updates.

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

Communication




Operational

Colocation




Operational

Scheduled Maintenance

N4Cloud DRaaS MaintenancePlanned Maintenance

Schedule

September 30, 2017 10:00AM - 3:00PM BST
September 30, 2017 9:00AM - 2:00PM UTC

Components

Cloud

Services

N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Slough

Description

Background On Saturday 30 September, Node4 Cloud engineers will be performing routine maintenance on the N4Cloud DRaaS Zerto Platform. During this time, Zerto services will be intermittently interrupted. Impact At Risk – Saturday 30th September 10:00 -> Saturday 30th September 15:00 Maintenance work will begin, Zerto services will be interrupted as services are restarted as part of the maintenance. Replication will resume shortly after service interruption. Support & Feedback Our Cloud Operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your services after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our Cloud Services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards, Node4 Cloud Team

Schedule

October 10, 2017 8:30PM - 11:30PM BST
October 10, 2017 7:30PM - 10:30PM UTC

Components

Cloud

Services

N4Cloud Leeds

Description

On Tuesday 10th October 2017, Node4 engineers will be performing maintenance on ACI Cloud at Wakefield. This will invole upgrading the fabric firmware to minimise bugs on the current platform ACI Cloud is deployed in a highly available fabric, therefore maintenance will be completed one switch at a time,However, we are issuing this notification in case of any unexpected impact from this maintenance. Impact At Risk – Tuesday 10th October 20:30 – 23:30 No downtime is expected, however services will be considered “At Risk” for the duration of the window. Updates will be posted to N4Status during this planned maintenance. Support & Feedback Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your platform after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards, Node4 Technical Support

Schedule

October 12, 2017 7:00PM - 11:30PM BST
October 12, 2017 6:00PM - 10:30PM UTC

Components

Connectivity, Cloud

Services

Internet Transit (N4-Transit), MPLS Services, N4Cloud Northampton

Description

On Thursday 12th October 2017 @ 19:00 Node4 Engineers will be carrying out work to upgrade the firmware on one of of the core switches upstream to the cloud platform at Northampton We expect failover to be around 1-3 minutes or less while we re-route traffic around the core switch, you may experience slight degradation across MPLS and Internet transit paths while traffic is re-routed. We therefore deem this window AT RISK until 12th October 2017 @ 23:30. Regards Node4 Technical Support

Schedule

October 19, 2017 7:00PM - 11:30PM BST
October 19, 2017 6:00PM - 10:30PM UTC

Components

Cloud

Services

N4Cloud Northampton

Description

On Thursday 19th October 2017, Node4 engineers will be performing maintenance on ACI Cloud at Northampton. This will invole upgrading the fabric firmware to minimise bugs on the current platform ACI Cloud is deployed in a highly available fabric, therefore maintenance will be completed one switch at a time,However, we are issuing this notification in case of any unexpected impact from this maintenance. Impact At Risk – Thursday 19th October 19:00 – 23:30 No downtime is expected, however services will be considered “At Risk” for the duration of the window. Updates will be posted to N4Status during this planned maintenance. Support & Feedback Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your platform after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards, Node4 Technical Support