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Planned Maintenance In Progress
Welcome to Node4 status page detailing information about incidents and planned maintenance. Please use the subscribe button top right to subscribe to this feed to be able to receive updates.

Incident Status

Operational

Components

Cloud

Services

N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough



August 15, 2018 4:55PM BST
August 15, 2018 3:55PM UTC
[Investigating] As of 09am 15th August 2018, Node4 have been aware of the discovery of a new “speculative execution side-channel" type vulnerabilities within Intel processors. Called L1 Terminal Fault (L1TF) or "Foreshadow", this vulnerability concerns processors with SMT technology which could allow malicious code running on one thread to access data from the other thread's L1 cache within a single core. Of the 3 discovered variants only L1FT VVM could affect Node4 Cloud services. L1FT / Foreshadow vulnerability is extremely complex to implement and only a proof of concept , developed in the laboratory, validated its existence. While there is currently no single fix for the vulnerabilities, a number of vendors have released suggested mitigations and remediation(s). As these are released, we’ll assess, test, coordinate and deploy accordingly across our environment. We will communicate to affected customers if actions that would impact their environments are required. Node4 takes security of its clients and its own infrastructure extremely seriously and work closely with our partners, manufacturers and publishers, to improve the security of our infrastructure every day. This complex and evolving situation will be monitored by Node4 Security Operations Centre to ensure our customers’ environments are protected, and we’ll do that in the least impactful manner possible. Thanks Node4 Technical Support

Description

On Thursday 17th January 2019, Node4 Engineers will be carrying out work to upgrade the firmware on one of the core switches upstream to the cloud platform at Northampton We expect failover to be around 1-3 minutes or less while we re-route traffic around the core switch, you may experience slight degradation across MPLS and Internet transit paths while traffic is re-routed. Impact At Risk – Thursday 17th January 2019 22:00 – 06:00 No downtime is expected, however services will be considered “At Risk” for the duration of the window. Updates will be posted to N4Status during this planned maintenance. Support & Feedback Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your platform after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards, Node4 Technical Support

Components

Connectivity, Cloud

Services

Internet Transit (N4-Transit), MPLS Services, N4Cloud Northampton



January 17, 2019 10:01PM GMT
January 17, 2019 10:01PM UTC
[Update] 22:01 Engineers are now onsite performing preliminary checks prior to starting the maintenance.

January 17, 2019 10:09PM GMT
January 17, 2019 10:09PM UTC
[Update] 22:09 All preliminary checks have now been completed and successfully passed. Engineers will now proceed with the scheduled upgrade.

Connectivity




Planned Maintenance

Points of presence




Operational

Cloud




Planned Maintenance

Collaboration




Operational

Colocation




Operational

Scheduled Maintenance

Restricted Access to DC1Planned Maintenance

Schedule

January 18, 2019 12:01PM - January 21, 2019 9:00PM GMT
January 18, 2019 12:01PM - January 21, 2019 9:00PM UTC

Components

Colocation

Services

Derby DC1 H1, Derby DC1 H2

Description

Due to ongoing building works in DC1, there will be no access to DC1 Hall 1 and DC1 Hall 2 from Friday 18th Jan (midday) to Monday 21st Jan 9pm. DC1 H1 Racks 1-29 DC1 H2 Racks 242-321 Access to DC2 is not affected

Schedule

January 21, 2019 10:00PM - January 22, 2019 12:00AM GMT
January 21, 2019 10:00PM - January 22, 2019 12:00AM UTC

Components

Connectivity, Points of presence, Cloud, Collaboration, Colocation

Services

Ethernet Services, Internet Transit (N4-Transit), M2M 3G/4G Services, MPLS Services, N4-Protect (NGFW), Network Management Portals, xDSL Services, Equinix Manchester Williams House, Equinix Slough, Global Switch, Synergy House Manchester, Telehouse North, N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough, HCS, SIPLink Derby, SIPLink Leeds, Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4

Description

Node4 Collaboration engineers will be performing a minor version upgrade on our SIPLink v2 platform. This upgrade has been advised by vendor TAC as a resolution to a bug a small number of customers are experiencing. Upgrades of this type are expected to be seamless with no downtime. During the maintenance window the individual servers in the cluster will be rebooted therefore the platform will be operating with reduced redundancy. As such the platform should be considered At Risk for the duration of the maintenance window.

Schedule

January 24, 2019 10:00PM - January 25, 2019 12:00AM GMT
January 24, 2019 10:00PM - January 25, 2019 12:00AM UTC

Components

Collaboration

Services

SIPLink Leeds

Description

Node4 Collaboration engineers will be performing a minor version upgrade on our SIPLink v2 platform. This upgrade has been advised by vendor TAC as a resolution to a bug a small number of customers are experiencing. Upgrades of this type are expected to be seamless with no downtime. During the maintenance window the individual servers in the cluster will be rebooted therefore the platform will be operating with reduced redundancy. As such the platform should be considered At Risk for the duration of the maintenance window.