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Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance.

Node4 Systems




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Connectivity




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Points of presence




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Cloud




Operational

Collaboration




Operational

Colocation




Operational

Security




Operational

3rd Party




Operational

Scheduled Maintenance

Emergency maintenance - Nexus platform - CHG00189816Planned Maintenance

Schedule

December 8, 2025 10:30PM - December 9, 2025 12:00AM GMT
December 8, 2025 10:30PM - December 9, 2025 12:00AM UTC

Components

Node4 Systems

Services

Nexus Portal

Description

On 8/12/25, Node4 engineers will be upgrading the Nexus platform infrastructure to improve performance, scalability, and reliability. This includes moving to a modern architecture and performing essential configuration updates. No changes to user data or functionality are expected. The Nexus web portal will be unavailable during the maintenance window as it will be placed in maintenance mode. Users will not be able to log in or perform any actions during this time. No data loss is expected, and all services will resume once the migration and DNS updates are complete. Impact At Risk - 08/12/2025 22:30:00 - 09/12/2025 00:00:00. GMT The Nexus web portal will be unavailable during the maintenance window as it will be placed in maintenance mode. Users will not be able to log in or perform any actions during this time. Support & Feedback Our SRE engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - Commvault backups - CHG00189718Planned Maintenance

Schedule

December 11, 2025 10:00AM - 6:00PM GMT
December 11, 2025 10:00AM - 6:00PM UTC

Components

Cloud

Services

N4Cloud Edinburgh

Description

On 11/12/2025, Hybrid cloud engineers will be We are applying the latest available patches to our CommVault backup platform. Throughout the maintenance window, various services will be restarted. Customers may not be able to backup/restore their virtual machines/files or access the CommVault Console/WebUI during this maintenance window. Impact At Risk – We will be doing this on 11/12/2025 at 10:00 UK time and will be finished at 18:00 UK time No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our Hybrid cloud engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Node4 Christmas Change Freeze 2025Planned Maintenance

Schedule

December 18, 2025 9:00PM - January 5, 2026 6:00AM GMT
December 18, 2025 9:00PM - January 5, 2026 6:00AM UTC

Components

Node4 Systems, Connectivity, Points of presence, Cloud, Collaboration, Colocation, Security, 3rd Party

Services

Antivirus, Centralised Internet Breakout (CIB), Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Equinix Manchester Williams House (MA1), Equinix Slough (LD5), Ethernet Services, Global Switch, HCS, HSCN Network, Internet Services, Internet Transit (N4-Transit), Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, M2M 3G/4G Services, Microsoft 365, MPLS Services, N4-Protect (NGFW), N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough, VDC Self Service - Wakefield, VDC Self Service - Northampton, Network Management Portals, Nexus Portal, Node4 Website, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, ScienceLogic, ServiceNow - Customer Service Portal, SIEM, SIPLink Derby, SIPLink Leeds, Synergy House Manchester, Telehouse North, Veeam Cloud Connect, Vulnerability Management, xDSL Services, Zerto (DRaaS), N4Cloud Edinburgh, N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), Webex Contact Centre, N4Secura VPC (NNH1 - Northampton), Microsoft Direct Routing, Webex Calling

Description

As part of our unified Change Management Process, Node4 will be observing the following key dates for the Christmas Change Freeze 2025: 🔍 Heightened Awareness Period 🛍️ Black Friday & Cyber Monday 📅 21:00 Thurs 27 Nov 2025 – 17:00 Tues 2 Dec 2025 🎄 Christmas Change Freeze 📅 21:00 Thurs 18 Dec 2025 – 06:00 Mon 5 Jan 2026 ✅ Break-fix only. 🚫 No project deployments or infrastructure changes without CAB/ECAB approval. We are aware that clients will be undertaking their own change freezes during this period. Support & Feedback Our engineers will closely monitor core systems to make sure that there is availability over the Christmas period. If you have any questions regarding the Change Freeze at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - NHT VDC Storage - CHG00186323Planned Maintenance

Schedule

January 11, 2026 9:00AM - 5:00PM GMT
January 11, 2026 9:00AM - 5:00PM UTC

Components

Cloud

Services

VDC Self Service - Northampton

Description

Description: On 11/01/2026, Platform Storage engineers will be upgrading the intercluster storage switches used by the Northampton VDC storage. Throughout the maintenance window, various services will be restarted, it is not expected to cause any impact to clients using this service. Impact At Risk - 09:00:00 GMT - 17:00:00 GMT No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our Platform Storage engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - WKF VDC storage - CHG00186499Planned Maintenance

Schedule

January 12, 2026 9:00AM - 5:00PM GMT
January 12, 2026 9:00AM - 5:00PM UTC

Components

Cloud

Services

VDC Self Service - Wakefield

Description

Description: On 12/01/2026, Platform Storage engineers will be upgrading the intercluster storage switches used by the Wakefield VDC storage. Throughout the maintenance window, various services will be restarted, it is not expected to cause any impact to clients using this service. Impact At Risk - 09:00:00 GMT - 17:00:00 GMT No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our Platform Storage engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support