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Planned Maintenance In Progress
Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance.
Scheduled maintenance - Commvault migrationPlanned Maintenance

Description

On 04/03/2026 & 05/03/2026, Hybrid Cloud and Platform Cloud Engineers will migrate the Commvault backup platform to Northampton. During the maintenance window, key services will be restarted. Customers may experience temporary unavailability of backup and restore operations, as well as limited access to the Commvault Console and WebUI. This will impact N4Secura customers only. Impact The maintenance will take place from 04/03/2026 09:30 (UK time) to 05/03/2026 18:30. Services will remain at risk throughout this period, and short periods of downtime should be expected. Support & Feedback Hybrid Cloud and Platform engineers will actively monitor the work and aim to minimise any customer disruption. If you experience issues after the maintenance or have any questions, please contact Technical Support at 0345 123 2229 or visit support.node4.co.uk. Thank you for your patience as we complete this essential work to maintain the quality and reliability of our services. Kind regards, Node4 Technical Support

Components

Cloud

Services

N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), N4Secura VPC (NNH1 - Northampton)

Schedule

March 4, 2026 9:30AM - March 5, 2026 6:30PM GMT
March 4, 2026 9:30AM - March 5, 2026 6:30PM UTC


March 4, 2026 9:30AM GMT
March 4, 2026 9:30AM UTC
UPDATE

Scheduled maintenance - Commvault migration is starting.

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Scheduled Maintenance

Re-Scheduled maintenance - Commvault migration Planned Maintenance

Schedule

March 11, 2026 9:30AM - March 12, 2026 6:30PM GMT
March 11, 2026 9:30AM - March 12, 2026 6:30PM UTC

Components

Cloud

Services

N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), N4Secura VPC (NNH1 - Northampton)

Description

On 11/03/2026 & 12/03/2026, Hybrid Cloud and Platform Cloud Engineers will migrate the Commvault backup platform to Northampton. During the maintenance window, key services will be restarted. Customers may experience temporary unavailability of backup and restore operations, as well as limited access to the Commvault Console and WebUI. This will impact N4Secura customers only. Impact The maintenance will take place from 11/03/2026 09:30 (UK time) to 12/03/2026 18:30. Services will remain at risk throughout this period, and short periods of downtime should be expected. Support & Feedback Hybrid Cloud and Platform engineers will actively monitor the work and aim to minimise any customer disruption. If you experience issues after the maintenance or have any questions, please contact Technical Support at 0345 123 2229 or visit support.node4.co.uk. Thank you for your patience as we complete this essential work to maintain the quality and reliability of our services. Kind regards, Node4 Technical Support
Commvault Backups - CHG00198565Planned Maintenance

Schedule

March 26, 2026 10:00AM - 6:30PM GMT
March 26, 2026 10:00AM - 6:30PM UTC

Components

Cloud

Services

VDC Self Service - Wakefield, VDC Self Service - Northampton, N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), N4Secura VPC (NNH1 - Northampton)

Description

Description: On 25/03/2026, Hybrid cloud engineers will be We are applying the latest available patches to our CommVault backup platform. Throughout the maintenance window, various services will be restarted. Customers may not be able to backup/restore their virtual machines/files or access the CommVault Console/WebUI during this maintenance window. Impact At Risk – We will be doing this on 26/03/2026 at 10:00 UK time and will be finished at 18:30 UK time No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our Hybrid cloud engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support