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All Systems Operational
Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance. For information on Data Centre Access and COVID-19 measures, please refer to the document below: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Node4 Systems




Operational

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

Collaboration




Operational

Colocation




Operational

Security




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3rd Party




Operational

Scheduled Maintenance

Schedule

June 26, 2024 9:30AM - 4:00PM BST
June 26, 2024 8:30AM - 3:00PM UTC

Components

Cloud

Services

N4Cloud Portal

Description

On 26thJune Node4 engineers will be performing maintenance on vportal.n4cloud.co.uk (vportal) No downtime is expected, however services will be considered "At Risk" for the duration of the window. Impact 09:30 26/06/24 - 16:00 26/06/24 Engineers will be following vendor-approved practices and we do not anticipate there being any impact to services during this time. Support & Feedback No downtime is expected, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk Kind regards, Node4 Change Management

Schedule

July 11, 2024 7:00AM - July 19, 2024 7:00PM BST
July 11, 2024 6:00AM - July 19, 2024 6:00PM UTC

Components

Colocation

Services

Leeds DC3 H3

Description

Infrastructure replacement work is scheduled as part of our proactive maintenance regime for DC3 Hall 3 Chiller 3. This will take place from 11th-19th July 2024. During this work, a temporary chiller will be installed to maintain cooling resiliency. However, due to the nature of the work there may be temperature fluctuations at times as we switch between systems. Support & Feedback No downtime or disruption is expected, however as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit gethelp.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.