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Planned Maintenance In Progress
Welcome to Node4 status page detailing information about incidents and planned maintenance. Please use the subscribe button top right to subscribe to this feed to be able to receive updates. Please see Maintenance Section and the document below for info on COVID-19 and Data Centre Access. https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Description

****Update 05/01/2021****. In light of the new lockdown in England, Node4 remains open for business but we have slightly revised our guidance for Data Centre access. Customer access to our DC sites to work on their colocated equipment continues to be permitted providing the visit is in compliance with the current government guidelines. All customers are required to follow our standard access request procedures, and work onsite in a COVID safe way to protect themselves and Node4 staff. Site tours and general onsite meetings are suspended for the foreseeable future. For more information, please refer to this document: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf Thank you Node4 DC Ops

Components

Colocation

Services

Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4

Schedule

April 4, 2020 12:01AM - July 4, 2020 12:01AM BST
April 3, 2020 11:01PM - July 3, 2020 11:01PM UTC



April 3, 2020 4:22PM BST
April 3, 2020 3:22PM UTC
[Update] **UPDATED** 18 June 2020 Modified Data Centre access policy will be valid from 18 June until further notice.

June 18, 2020 9:04AM BST
June 18, 2020 8:04AM UTC
[Update] In line with UK Government recommendations, we now officially allow non-critical and routine visits to our sites, but we expect customers to follow the UK Government's social distancing rules, including the rule to keep at least two metres apart. More details on this can be found here : https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL-1.pdf

September 23, 2020 2:08PM BST
September 23, 2020 1:08PM UTC
[Update] In light of recent government advice on the use of face coverings / masks, we are asking our staff, security guards and customers to wear face coverings in the communal areas of our offices and data centres. This includes corridors, break out areas, toilets and kitchens. We are not asking customers to wear masks when working in the Data Halls as long as they are distanced from Node4 staff and other customers. As before, we expect customers to take responsibility for working in a COVID safe way when onsite and provide their own PPE as required. Please ask our onsite staff for guidance if needed Effective from 24th Sept 2020 Thanks Rik Williams (Head of Data Centres)

January 5, 2021 5:56PM GMT
January 5, 2021 5:56PM UTC
[Update] Update 05/01/2021. In light of the new lockdown in England, Node4 remains open for business but we have slightly revised our guidance for Data Centre access. Customer access to our DC sites to work on their colocated equipment continues to be permitted providing the visit is in compliance with the current government guidelines. All customers are required to follow our standard access request procedures, and work onsite in a COVID safe way to protect themselves and Node4 staff. Site tours and general onsite meetings are suspended for the foreseeable future. For more information, please refer to this document: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Node4 Systems




Operational

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

Collaboration




Operational

Colocation




Operational

Security




Operational

3rd Party




Operational

Scheduled Maintenance

Schedule

May 9, 2021 11:00PM - May 10, 2021 8:00AM BST
May 9, 2021 10:00PM - May 10, 2021 7:00AM UTC

Components

Connectivity

Services

Internet Transit (N4-Transit), MPLS Services

Description

We have been advised of essential maintenance which will take place on the fibre network in Leeds used for our DWDM network, and for other KCOM Ethernet services. During this maintenance work, the fibre provider will re-route the fibre, which will cause a loss of service for 10GE ethernet circuits traversing that path (DC3<>Equinix MA1) and some other customer circuits. Customers with circuits directly impacted by this work have already been contacted personally by Node4 Customer Services. Node4 circuits between Wakefield and Manchester used for Node4's Shared Cloud Platform, MPLS and Internet Transit will also be impacted by this maintenance. However, Node4 engineers will change routing preferences ahead of the maintenance to re-route services over alternative paths so that there is no direct service impact to our customers. Network latency for some services however will be increased during the period. The third-party maintenance window will result in Node4 experiencing reduced redundancy for MPLS and Internet transit services, with services being at risk whist the maintenance takes place. Impact At Risk Sunday 9th 23:00 to Monday 10th May 2021 08:00 (BST) Support & Feedback Our Network Operations Engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any issues with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. Regards Node4 Technical Team

Schedule

May 13, 2021 9:00PM - 11:00PM BST
May 13, 2021 8:00PM - 10:00PM UTC

Components

Collaboration

Services

SIPLink Leeds

Description

On 13th May 2021, N4Engage engineers will be performing maintenance work on the Leeds SIPLink SBC cluster. Throughout the maintenance window, engineers will be monitoring call flow to ensure live calls are not affected. Impact At Risk - 13-05-2021 21:00:00 to 13-05-2021 23:00:00 BST No downtime is expected, however, services will be considered "At Risk" for the duration of the window. This maintenance does not impact the Derby SBC cluster. Support & Feedback Our N4Engage engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your SIPLink services after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support

Schedule

May 19, 2021 10:00PM - May 20, 2021 4:00AM BST
May 19, 2021 9:00PM - May 20, 2021 3:00AM UTC

Components

Connectivity

Services

Ethernet Services

Description

Node4 will be carrying out necessary upgrades to the network infrastructure in our Northampton Datacentre, connecting to KCOM ethernet services supporting MPLS and internet transit to our customer sites (Ethernet WAN circuits). The planned upgrades will increase the capacity and resiliency of our network infrastructure as well as allowing the decommissioning of legacy equipment. It will be necessary to have a period of downtime for KCOM ethernet services during this change window, whilst services are physically migrated. This outage is estimated to be for up to 40 minutes, during which customers will experience loss of connectivity of their wholesale ethernet circuit. Directly affected customers will be contacted separately. Impact: Start Date & Time 19/05/2021 at 22:00 End Date & Time 20/05/2021 at 04:00 Estimated impact 19/05/2021 22:00 – 22:40 BST Our Engineers will notify you via email once the change has been completed. Whilst Node4's network infrastructure engineers will perform basic network connectivity checks following the migration, we cannot test all specific customer applications or services that run over these circuits. In the unlikely event, a customer experiences an issue following this maintenance these should be reported to us via our service desk. Engineers will provide updates via N4Status as services are migrated. Availability in your technical department to check services are functioning as expected will reduce the risk of service affecting issues post-migration. Please advise us of the details of any technical contacts you may have available during the window and we can liaise with them directly. Support & Feedback Our network operations engineers will do everything possible to minimise any inconvenience to you. If this timeslot is not convenient, please contact us to arrange an alternate maintenance window. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. If there are any other contacts you would prefer us to get in touch with following the completion of the maintenance, please let me know their details. Kind regards, Node4 Support

Schedule

June 7, 2021 9:00AM - June 11, 2021 6:00PM BST
June 7, 2021 8:00AM - June 11, 2021 5:00PM UTC

Components

Colocation

Services

Northampton DC4 H3

Description

DC4 Northampton hall 3 UPS expansion work will progress from Monday 7th June to 11th June. As hall 3 continues to fill and power usage increases, we are doubling our UPS capacity on both the Red and Green power feeds to maintain resiliency levels moving forward. Only one system (Red or Green) will be worked on at any given time, ensuring a minimum of one UPS backed feed at all times. Whilst there is no planned downtime or power interruption, there will be times that one UPS system is in maintenance bypass on generators, so during that time there is an increased element of risk.