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Planned Maintenance In Progress
Welcome to Node4 status page detailing information about incidents and planned maintenance. Please use the subscribe button top right to subscribe to this feed to be able to receive updates. Please see Maintenance Section and the document below for info on COVID-19 and Data Centre Access. https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Incident Status

Operational

Components

Security

Services

Vulnerability Management



September 24, 2021 3:59PM BST
September 24, 2021 2:59PM UTC
[Identified] Dear Customers VMware have notified all partners this morning of the following critical vulnerabilities impacting vCenter. VMware have disclosed that there are multiple vulnerabilities that can be exploited as part of this announcement, Where vSphere is accessible from the internet it could allow access via port 443, providing an attacker the ability to execute arbitrary commands’. Node4 have reviewed this vulnerability and can confirm that Managed Cloud customers are not at risk. Node4 Security recommend that customers implement ‘VMware vCenter Server 7.0 Update 2c’ This will resolve the following: CVE-2021-21991, CVE-2021-21992, CVE-2021-21993, CVE-2021-22005 CVE-2021-22006, CVE-2021-22007, CVE-2021-22008, CVE-2021-22009, CVE-2021-22010, CVE-2021-22014, CVE-2021-22015, CVE-2021-22019, CVE-2021-22020. We would recommend that customers apply the ‘VMware vCenter Server 7.0 Update 2c’ fix immediately to VCenters that are exposed to the internet, as the code to exploit the above CVE’s has been released on the internet. Node4 Security Team continues to monitor advice and advisories from the vendor, should further updates be provided, The Node4 Security Team will update this advisory notification. Should you have any questions please contact your account manager. Kind Regards, Node4

Description

****Update 05/01/2021****. In light of the new lockdown in England, Node4 remains open for business but we have slightly revised our guidance for Data Centre access. Customer access to our DC sites to work on their colocated equipment continues to be permitted providing the visit is in compliance with the current government guidelines. All customers are required to follow our standard access request procedures, and work onsite in a COVID safe way to protect themselves and Node4 staff. Site tours and general onsite meetings are suspended for the foreseeable future. For more information, please refer to this document: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf Thank you Node4 DC Ops

Components

Colocation

Services

Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3

Schedule

April 4, 2020 12:01AM - July 4, 2020 12:01AM BST
April 3, 2020 11:01PM - July 3, 2020 11:01PM UTC



April 3, 2020 4:22PM BST
April 3, 2020 3:22PM UTC
[Update] **UPDATED** 18 June 2020 Modified Data Centre access policy will be valid from 18 June until further notice.

June 18, 2020 9:04AM BST
June 18, 2020 8:04AM UTC
[Update] In line with UK Government recommendations, we now officially allow non-critical and routine visits to our sites, but we expect customers to follow the UK Government's social distancing rules, including the rule to keep at least two metres apart. More details on this can be found here : https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL-1.pdf

September 23, 2020 2:08PM BST
September 23, 2020 1:08PM UTC
[Update] In light of recent government advice on the use of face coverings / masks, we are asking our staff, security guards and customers to wear face coverings in the communal areas of our offices and data centres. This includes corridors, break out areas, toilets and kitchens. We are not asking customers to wear masks when working in the Data Halls as long as they are distanced from Node4 staff and other customers. As before, we expect customers to take responsibility for working in a COVID safe way when onsite and provide their own PPE as required. Please ask our onsite staff for guidance if needed Effective from 24th Sept 2020 Thanks Rik Williams (Head of Data Centres)

January 5, 2021 5:56PM GMT
January 5, 2021 5:56PM UTC
[Update] Update 05/01/2021. In light of the new lockdown in England, Node4 remains open for business but we have slightly revised our guidance for Data Centre access. Customer access to our DC sites to work on their colocated equipment continues to be permitted providing the visit is in compliance with the current government guidelines. All customers are required to follow our standard access request procedures, and work onsite in a COVID safe way to protect themselves and Node4 staff. Site tours and general onsite meetings are suspended for the foreseeable future. For more information, please refer to this document: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Node4 Systems




Operational

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

Collaboration




Operational

Colocation




Operational

Security




Operational

3rd Party




Operational

Scheduled Maintenance

Schedule

September 27, 2021 6:00PM - September 28, 2021 12:30AM BST
September 27, 2021 5:00PM - September 27, 2021 11:30PM UTC

Components

Cloud

Services

N4Cloud Portal

Description

On Monday 27th September 2021, Cloud Infrastructure engineers will be performing an upgrade to the N4Cloud portal. Impact At Risk – Monday 27th September 18:00 – Tuesday 28th September 00:30 (BST) Whilst no downtime of customer workloads is required, it will not be possible to log onto the management portal during this maintenance work. Updates will be posted to N4Status during this planned maintenance. Support & Feedback Our Cloud Infrastructure engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager

Schedule

September 28, 2021 9:30AM - September 29, 2021 5:30PM BST
September 28, 2021 8:30AM - September 29, 2021 4:30PM UTC

Components

Cloud

Services

N4Cloud Derby, N4Cloud Leeds, N4Cloud Northampton, N4Cloud Slough

Description

On 28th - 29th September 2021, Cloud Infrastructure engineers will be performing urgent upgrades to our vCenter servers to mitigate the recently revealed VMware security vulnerability VMSA-2021-0020. Throughout the maintenance window, various services will be restarted. and management via VMware Cloud Director will be intermittent for the duration of this work. Impact At Risk – 09:30 28th September 2021 to 17:30 29th September 2021 (BST) No downtime is expected, however, services will be considered "At Risk" for the window duration. Support & Feedback Our Cloud Infrastructure engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager

Schedule

October 11, 2021 10:00PM - October 12, 2021 3:00AM BST
October 11, 2021 9:00PM - October 12, 2021 2:00AM UTC

Components

Connectivity, Colocation

Services

Derby DC1 H1, Derby DC1 H2, Ethernet Services, Internet Transit (N4-Transit), MPLS Services

Description

On 11th October 2021, Node4 Network Operations Engineers will be performing Core Router Software Upgrades in our Derby Datacentre (DC1/DC2). Impact At Risk 11/10/2021 at 22:00 – 12/10/2021 03:00 BST Downtime 15 mins within 11/10/2021 23:01-12/10/2021 00:00 (BST) Services within Derby will be at risk for the duration of the window, and there will be one failover event requiring 15 minutes of downtime between 11/10/2021 23:01 – 12/10/2021 00:00 (BST). Please note that all customers expected to be impacted by the 15-minute outage, are being contacted directly. In-window updates throughout the maintenance will be posted here. Support & Feedback Our Network Operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager

Schedule

November 25, 2021 6:00PM - December 2, 2021 6:00AM GMT
November 25, 2021 6:00PM - December 2, 2021 6:00AM UTC

Components

Node4 Systems, Connectivity, Points of presence, Cloud, Collaboration, Colocation, Security, 3rd Party

Services

Antivirus, Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Equinix Manchester Williams House, Equinix Slough, Ethernet Services, Global Switch, HCS, HSCN Network, Internet Services, Internet Transit (N4-Transit), Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, M2M 3G/4G Services, Microsoft 365, MPLS Services, N4-Protect (NGFW), N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough, Network Management Portals, Nexus Portal, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, ScienceLogic, ServiceNow - Customer Service Portal, SIEM, SIPLink Derby, SIPLink Leeds, Synergy House Manchester, Telehouse North, Veeam Cloud Connect, Vulnerability Management, xDSL Services

Description

The Black Friday retail period is approaching which is a key trading period for a number of our customers. In order to ensure that our customers are able to operate under additional load requirements, Node4 will be operating a Heightened Awareness Period for Changes requested on our hosted infrastructure, core network, and associated services. This is to ensure a continuous stable and available environment for our customers during this critical time. We are therefore announcing that our Heightened Awareness period will run between 18:00 Thursday 25th November 2021 and 06:00 Thursday 2nd December 2021. This covers all services including Datacentres, Network, Cloud, Collaboration, SIP, databases, storage, applications, and security. Please note that during this period all medium and high-risk changes will be scrutinised and reviewed accordingly to safeguard the ongoing stability of Node4's infrastructure and systems. If you require a change to an existing service during the Heightened Awareness Period, please raise a request in the normal manner but be aware that the request may be declined if it poses a significant risk during this period. Heightened Awareness: Start: 18:00 Thursday 25th November 2021 Finish: 06:00 Thursday 2nd December 2021

Schedule

December 20, 2021 9:00PM - January 4, 2022 6:00AM GMT
December 20, 2021 9:00PM - January 4, 2022 6:00AM UTC

Components

Node4 Systems, Connectivity, Points of presence, Cloud, Collaboration, Colocation, Security, 3rd Party

Services

Antivirus, Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Equinix Manchester Williams House, Equinix Slough, Ethernet Services, Global Switch, HCS, HSCN Network, Internet Services, Internet Transit (N4-Transit), Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, M2M 3G/4G Services, Microsoft 365, MPLS Services, N4-Protect (NGFW), N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough, Network Management Portals, Nexus Portal, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, ScienceLogic, ServiceNow - Customer Service Portal, SIEM, SIPLink Derby, SIPLink Leeds, Synergy House Manchester, Telehouse North, Veeam Cloud Connect, Vulnerability Management, xDSL Services

Description

The Festive Season is approaching, and in line with the rest of the IT industry, Node4 will be operating a Change Freeze on our hosted infrastructure, core network, and associated services. This is to ensure a continuous stable and available environment for our customers during this critical time. We are therefore announcing a Change Freeze between 21:00 Monday 20th December 2021 and 06:00 Tuesday 4th January 2022. This freeze covers all services including Datacentres, Network, Cloud, Collaboration, SIP, databases, storage, applications, and security. Please note that during this period no standard Change Requests or Provisioning activities will take place however we will, of course, continue to provide support and access to our Datacentres as normal. If you have any requests that should be executed before the Change Freeze period, please work with your Account Managers and Support Teams to ensure these requests are started before the Change Freeze period starts. If you require a change to an existing service during the freeze period please raise a request by 18:00 Wednesday 15th December 2021 via our support portal, as these will need to be pre-approved. We may also decline the request if they present a significant risk. Change Freeze period: Start: 21:00 Monday 20th December 2021 Finish: 06:00 Tuesday 4th January 2022