Header Image
Planned Maintenance In Progress
Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance.
Scheduled maintenance - Commvault migrationPlanned Maintenance

Description

On 04/03/2026 & 05/03/2026, Hybrid Cloud and Platform Cloud Engineers will migrate the Commvault backup platform to Northampton. During the maintenance window, key services will be restarted. Customers may experience temporary unavailability of backup and restore operations, as well as limited access to the Commvault Console and WebUI. This will impact N4Secura customers only. Impact The maintenance will take place from 04/03/2026 09:30 (UK time) to 05/03/2026 18:30. Services will remain at risk throughout this period, and short periods of downtime should be expected. Support & Feedback Hybrid Cloud and Platform engineers will actively monitor the work and aim to minimise any customer disruption. If you experience issues after the maintenance or have any questions, please contact Technical Support at 0345 123 2229 or visit support.node4.co.uk. Thank you for your patience as we complete this essential work to maintain the quality and reliability of our services. Kind regards, Node4 Technical Support

Components

Cloud

Services

N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), N4Secura VPC (NNH1 - Northampton)

Schedule

March 4, 2026 9:30AM - March 5, 2026 6:30PM GMT
March 4, 2026 9:30AM - March 5, 2026 6:30PM UTC


March 4, 2026 9:30AM GMT
March 4, 2026 9:30AM UTC
UPDATE

Scheduled maintenance - Commvault migration is starting.

Node4 Systems




Operational

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

Collaboration




Operational

Colocation




Operational

Security




Operational

3rd Party




Operational

Scheduled Maintenance

Scheduled maintenance - VCD Netscaler - CHG00206347Planned Maintenance

Schedule

April 28, 2026 7:00PM - 10:00PM BST
April 28, 2026 6:00PM - 9:00PM UTC

Components

Cloud

Services

VDC Self Service - Wakefield, VDC Self Service - Northampton

Description

Description: On 28/04/2026, Internal IT engineers will be upgrading Vportal.n4cloud.co.uk loadbalancer Throughout the maintenance window, various services will be restarted. Due to the high availability configuration of the Netscaler appliances, the upgrades will occur on secondary node first thereby ensuring minimal to no impact on running services. Impact At Risk - 28/04/2026 19:00:00 to 28/04/2026 22:00. No downtime is expected; however services will be considered "At Risk" for the duration of the window. Support & Feedback Our Internal IT engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - VCD Netscaler - CHG00206358Planned Maintenance

Schedule

April 29, 2026 7:00PM - 10:00PM BST
April 29, 2026 6:00PM - 9:00PM UTC

Components

Cloud

Services

VDC Self Service - Wakefield, VDC Self Service - Northampton

Description

Description: On 29/04/2026, Internal IT engineers will be upgrading VCD.n4cloud.co.uk loadbalancer Throughout the maintenance window, various services will be restarted. Due to the high availability configuration of the Netscaler appliances, the upgrades will occur on secondary node first thereby ensuring minimal to no impact on running services. Impact At Risk - 29/04/2026 19:00:00 to 29/04/2026 22:00. No downtime is expected; however services will be considered "At Risk" for the duration of the window. Support & Feedback Our Internal IT engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - Upgrade WKF ACI Fabric - CHG00203759Planned Maintenance

Schedule

April 29, 2026 7:00PM - April 30, 2026 2:00AM BST
April 29, 2026 6:00PM - April 30, 2026 1:00AM UTC

Components

Connectivity, Cloud, Collaboration

Services

HCS, MPLS Services, N4-Protect (NGFW), VDC Self Service - Wakefield, VDC Self Service - Northampton, Veeam Cloud Connect, Zerto (DRaaS)

Description

Description: On 29th April 2026, Platform SDN engineers will be preforming an upgrade on one of our Core Datacentre Fabrics. Whilst some network degradation throughout the maintenance window may be experienced, no outage is expected. Impact At Risk – Wednesday 29th April 19:00 – Thursday 30th April 02:00 GMT At Risk - No downtime is expected, however services will be considered ‘At Risk’ for the duration of the window. Support & Feedback Our Platform SDN engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - DC4 Orange UPS - CHG00206740Planned Maintenance

Schedule

May 6, 2026 8:00AM - 6:00PM BST
May 6, 2026 7:00AM - 5:00PM UTC

Components

Colocation

Services

Northampton DC4 H1, Northampton DC4 H2

Description

Description: On 06/05/2026, the Data Centre Operations Team will be overseeing UPS Preventative Maintenance and Firmware Updates on the DC4 Orange UPS 1 & 2 that service the A Power Feed for Hall 1 and 2 in Northampton. Throughout the maintenance window, the Orange power feed will be 'At Risk’. Impact At Risk - 06/05/2026 08:00 to 18:00 At Risk – During the UPS firmware upgrade work, the Orange UPS system will need to be bypassed. This means there will be no UPS protection on the Orange UPS feeds to Northampton Data Hall 1 and 2. We will be running on generators during the work to minimise risk. The time on UPS bypass is expected to be no more than two hours. Support & Feedback Our Data Centre Operations Team will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any questions, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - DC4 Red UPS - CHG00206950Planned Maintenance

Schedule

May 7, 2026 8:00AM - 6:00PM BST
May 7, 2026 7:00AM - 5:00PM UTC

Components

Colocation

Services

Northampton DC4 H3

Description

Description: On 07/05/2026, the Data Centre Operations Team will be overseeing UPS Preventative Maintenance and Firmware Updates on the DC4 Red UPS 1 & 2 that service the A Power Feed for Hall 3 in Northampton. Throughout the maintenance window, the Red power feed will be 'At Risk’. Impact At Risk - 07/05/2026 08:00 to 18:00 At Risk – During the UPS firmware upgrade work, the Red UPS system will need to be bypassed. This means there will be no UPS protection on the Red UPS feeds to Northampton Data Hall 3. We will be running on generators during the work to minimise risk. The time on UPS bypass is expected to be no more than two hours. Support & Feedback Our Data Centre Operations Team will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any questions, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support