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All Systems Operational
Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance. For information on Data Centre Access and COVID-19 measures, please refer to the document below: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Node4 Systems




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3rd Party




Operational

Scheduled Maintenance

vCentre upgrades - CHG00137557Planned Maintenance

Schedule

August 12, 2024 9:30AM - August 14, 2024 5:00PM BST
August 12, 2024 8:30AM - August 14, 2024 4:00PM UTC

Components

Cloud

Services

N4Secura VPC (ISL1 - Slough), N4Secura VPC (VEN1 - Enfield)

Description

On 12/08/2024, the Node4 Corporate Cloud Engineers will be performing routine maintenance to upgrade your Server Management Software, vCenter. This maintenance will affect your ability to manage your VMs via vCloud Director whilst the upgrade is being performed. Impact: At risk: 12/08/2024 at 09:30 until 17:00. Support & Feedback No downtime is expected, and our assessment of the change is low risk. Disruption is expected to be minimal, but as with any change, there is always an element of risk. Hence, we will be working within the predetermined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you experience any problems with your connection after this time or have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit gethelp.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Management Team
vCentre upgrades - CHG00137559Planned Maintenance

Schedule

August 13, 2024 9:30AM - 5:00PM BST
August 13, 2024 8:30AM - 4:00PM UTC

Components

Cloud

Services

N4Secura VPC (NNH1 - Northampton)

Description

On 13/08/2024, the Node4 Corporate Cloud Engineers will be performing routine maintenance to upgrade your Server Management Software, vCenter. This maintenance will affect your ability to manage your VMs via vCloud Director whilst the upgrade is being performed. Impact: At risk: 13/08/2024 at 09:30 until 17:00. Support & Feedback No downtime is expected, and our assessment of the change is low risk. Disruption is expected to be minimal, but as with any change, there is always an element of risk. Hence, we will be working within the predetermined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you experience any problems with your connection after this time or have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit gethelp.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Management Team
vCentre upgrades - CHG00137562Planned Maintenance

Schedule

August 14, 2024 9:30AM - 5:00PM BST
August 14, 2024 8:30AM - 4:00PM UTC

Components

Cloud

Services

N4Secura VPC (NGD1 - Newport)

Description

On 14/08/2024, the Node4 Corporate Cloud Engineers will be performing routine maintenance to upgrade your Server Management Software, vCenter. This maintenance will affect your ability to manage your VMs via vCloud Director whilst the upgrade is being performed. Impact: At risk: 14/08/2024 at 09:30 until 17:00. Support & Feedback No downtime is expected, and our assessment of the change is low risk. Disruption is expected to be minimal, but as with any change, there is always an element of risk. Hence, we will be working within the predetermined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you experience any problems with your connection after this time or have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit gethelp.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Management Team
scheduled Maintenance - Migrate the inet connectivity from VDC -CHG00142772HGPlanned Maintenance

Schedule

August 27, 2024 11:43AM - 11:43AM BST
August 27, 2024 10:43AM - 10:43AM UTC

Components

Connectivity

Services

Internet Transit (N4-Transit)

Description

Description: On the 7th September 2024, the Network Infrastructure engineers will be performing maintenance to the internet connectivity of the Wakefield VDC platform. Impact At Risk – 23:00 to 01:00 on the 7th September 2024. There will be an outage of up to 10 minutes during the window while this work is carried out. Support & Feedback Our network Infrastructure engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - Migrate Talktalk DSL Interconnect from legacy infrastructure - CHG00145251Planned Maintenance

Schedule

October 14, 2024 9:00PM - 10:00PM BST
October 14, 2024 8:00PM - 9:00PM UTC

Components

Connectivity

Services

xDSL Services

Description

Description: On 14/10/2024, Platform Network engineers will be migrating the secondary interconnect which supports connectivity for TalkTalk Supplied xDSL services Impact At Risk – 14/10/2024 21:00 – 14/10/2024 22:00 No downtime is expected as this is a secondary link, however services will be considered "At Risk" for the duration of the window as there will be no resiliency while the works are completed. Support & Feedback Our Platform Network engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance on the vCloud environment - CHG00145338Planned Maintenance

Schedule

October 15, 2024 10:00AM - 4:00PM BST
October 15, 2024 9:00AM - 3:00PM UTC

Components

Cloud

Services

N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), N4Secura VPC (NNH1 - Northampton)

Description

Date: 15/10/2024 10:00 - 15/10/2024 16:00 Environment: https://vpc.securacloud.com/ On this date Node4 engineers will be performing scheduled maintenance on the vCloud environment accessed though the above URL. While the underlying Virtual Machines will continue to run as normal, this change will impact the ability to manage your environment for the duration of the change as access will be intermittent. While management access will be intermittent, it is not recommended to access the environment for the duration of this change. If access is required for urgent issues then please avoid making any changes for the duration of the change. Engineers will endeavour to minimize the N4Cloud Portal downtime however if you need to access the site during the maintenance window please contact the Node4 Service Desk who can assist. Disruption is expected to be minimum, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk Kind regards, Node4 Change Management
Scheduled Maintenance - Veeam Cloud connect Service Upgrade - CHG00145864 & CHG00145858Planned Maintenance

Schedule

October 15, 2024 10:00AM - 4:00PM BST
October 15, 2024 9:00AM - 3:00PM UTC

Components

Cloud

Services

Veeam Cloud Connect

Description

Dear Customers, On Thursday, 15th October, 2024 at 10:00am GMT Node4 Engineers will be performing essential Veeam Cloud Connect maintenance. The maintenance window will be for 6 hours and during this time the cloud connect service will be unavailable. This maintenance is necessary to perform upgrades on our Cloud Connect System in order to make Veeam Cloud Connect more efficient and resilient and to nullify a high security risk. Regular updates will be provided on N4Status during the work. Once the maintenance window normal service will be resumed. In order to maintain service we are advising that all Tenant environment versions be checked and if necessary upgraded to a supported version from the below: - Veeam Backup & Replication 12 and later - Veeam Agent for Microsoft Windows 6.0 and later - Veeam Agent for Linux 6.0 and later - Veeam Agent for Mac 2.0 and later If you have any questions or concerns please contact Node4 service desk.
Scheduled maintenance on the vCloud environment - CHG00145341Planned Maintenance

Schedule

October 17, 2024 10:00AM - 4:30PM BST
October 17, 2024 9:00AM - 3:30PM UTC

Components

Cloud

Services

N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), N4Secura VPC (NNH1 - Northampton)

Description

Date: 17/10/2024 10:00 - 17/10/2024 16:30 Environment: https://nnh1.securacloud.com On this date Node4 engineers will be performing scheduled maintenance on the vCloud environment accessed though the above URL. While the underlying Virtual Machines will continue to run as normal, this change will impact the ability to manage your environment for the duration of the change as access will be intermittent. While management access will be intermittent, it is not recommended to access the environment for the duration of this change. If access is required for urgent issues then please avoid making any changes for the duration of the change. Engineers will endeavour to minimize the N4Cloud Portal downtime however if you need to access the site during the maintenance window please contact the Node4 Service Desk who can assist. Disruption is expected to be minimum, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk Kind regards, Node4 Change Management
SIPLINK Platform Maintenance - CHG00146455Planned Maintenance

Schedule

October 17, 2024 10:00PM - October 18, 2024 5:00AM BST
October 17, 2024 9:00PM - October 18, 2024 4:00AM UTC

Components

Collaboration

Services

SIPLink Derby

Description

Description: On 17th October 2024, Collaboration engineers will be performing maintenance on the SIPLink platform at the Derby Data Centre. No downtime is expected, however, services will be considered "At Risk" for the duration of the window. Impact At Risk – 22:00 17/10/2024 – 05:00 18/10/2024 No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our Collaboration engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your services after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Planned maintenance - Move AE interfaces to new router - CHG00144578 Planned Maintenance

Schedule

October 28, 2024 9:00PM - October 29, 2024 2:00AM GMT
October 28, 2024 9:00PM - October 29, 2024 2:00AM UTC

Components

Cloud

Services

N4Cloud Derby

Description

Description: On 28/10/2024, network engineers will be migrating uplinks from one core MPLS pe to another in the core network. Impact At Risk - 28/10/2024 21:00:00 - 29/10/2024 02:00:00 There is resilience in place for these circuits. Resilience will be reduced during the change. Services are deemed at risk for the duration of the window. Support & Feedback Our Network engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support