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Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance.

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Scheduled Maintenance

Scheduled maintenance - VPortal load balancers - CHG00195355Planned Maintenance

Schedule

February 12, 2026 7:00PM - 10:00PM GMT
February 12, 2026 7:00PM - 10:00PM UTC

Components

Cloud

Services

N4Cloud Portal

Description

On 12/02/2026, Internal IT engineers will be upgrading the N4Cloud VPortal load balancers Throughout the maintenance window, various services will be restarted. Due to the high availability configuration of the load balancer appliances, the upgrades will occur on secondary node first thereby ensuring minimal to no impact on running services. Impact At Risk - 12/02/2026 19:00 to 12/02/2026 22:00 No downtime is expected; however services will be considered "At Risk" for the duration of the window. Support & Feedback Our Internal IT engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - VCD Load balancers- CHG00195360Planned Maintenance

Schedule

February 18, 2026 8:00PM - 11:00PM GMT
February 18, 2026 8:00PM - 11:00PM UTC

Components

Cloud

Services

N4Cloud Portal

Description

On 18/02/2026, Internal IT engineers will be upgrading the N4Cloud VCD load balancers Throughout the maintenance window, various services will be restarted. Due to the high availability configuration of the load balancer appliances, the upgrades will occur on secondary node first thereby ensuring minimal to no impact on running services. Impact At Risk - 18/02/2026 20:00:00 to 18/02/2026 23:00. No downtime is expected; however services will be considered "At Risk" for the duration of the window. Support & Feedback Our Internal IT engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - Commvault migrationPlanned Maintenance

Schedule

February 25, 2026 9:30AM - February 26, 2026 6:30PM GMT
February 25, 2026 9:30AM - February 26, 2026 6:30PM UTC

Components

Cloud

Services

N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), N4Secura VPC (NNH1 - Northampton)

Description

On 25/02/2026 & 26/02/2026, Hybrid Cloud and Platform Cloud Engineers will migrate the Commvault backup platform to Northampton. During the maintenance window, key services will be restarted. Customers may experience temporary unavailability of backup and restore operations, as well as limited access to the Commvault Console and WebUI. This will impact N4Secura customers only. Impact The maintenance will take place from 25/02/2026 09:30 (UK time) to 26/02/2026 18:30. Services will remain at risk throughout this period, and short periods of downtime should be expected. Support & Feedback Hybrid Cloud and Platform engineers will actively monitor the work and aim to minimise any customer disruption. If you experience issues after the maintenance or have any questions, please contact Technical Support at 0345 123 2229 or visit support.node4.co.uk. Thank you for your patience as we complete this essential work to maintain the quality and reliability of our services. Kind regards, Node4 Technical Support
Scheduled maintenance - WKF VDC - CHG00196534Planned Maintenance

Schedule

March 2, 2026 10:00AM - March 9, 2026 5:00PM GMT
March 2, 2026 10:00AM - March 9, 2026 5:00PM UTC

Components

Cloud

Services

VDC Self Service - Wakefield

Description

Description: On 02/03/2026 10:00:00 and 09/03/2026 17:00:00, Node4 Cloud Platforms engineers will be performing non impacting maintenance to patch hosts on Wakefield VDC. Throughout the maintenance window, various services such as Wakefield VDC will be at risk. Impact Our assessment of the change is low risk, and as a result disruption is expected to be minimum, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Support & Feedback Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your services after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit gethelp.node4.co.uk While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support