N4 Status

All Systems Operational

Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance. For information on Data Centre Access and COVID-19 measures, please refer to the document below: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Node4 Systems

Nexus Portal Node4 Website ScienceLogic ServiceNow - Customer Service Portal

Operational

Connectivity

Centralised Internet Breakout (CIB) Ethernet Services Internet Transit (N4-Transit) M2M 3G/4G Services MPLS Services N4-Protect (NGFW) Network Management Portals xDSL Services

Operational

Points of presence

Equinix Manchester Williams House (MA1) Equinix Slough (LD5) Global Switch Synergy House Manchester Telehouse North

Operational

Cloud

N4Cloud Derby N4Cloud Leeds N4Cloud London N4Cloud Northampton N4Cloud Portal N4Cloud Slough VDC Self Service - Wakefield VDC Self Service - Northampton Veeam Cloud Connect Zerto (DRaaS) N4Cloud Edinburgh N4Secura VPC (ISL1 - Slough) N4Secura VPC (ISL2 - Slough) N4Secura VPC (VEN1 - Enfield) N4Secura VPC (NGD1 - Newport) N4Secura VPC (NNH1 - Northampton)

Operational

Collaboration

HCS SIPLink Derby SIPLink Leeds Webex Contact Centre Microsoft Direct Routing Webex Calling

Operational

Colocation

Derby DC1 H1 Derby DC1 H2 Derby DC2 H1 Derby DC2 H2 Leeds DC3 H1 Leeds DC3 H2 Leeds DC3 H3 Leeds DC3 H4 Northampton DC4 H1 Northampton DC4 H2 Northampton DC4 H3

Operational

Security

Antivirus SIEM Vulnerability Management

Operational

3rd Party

HSCN Network Internet Services Microsoft 365

Operational

Scheduled Maintenance

Scheduled maintenance - WKF Network switch upgrade - CHG00151623Planned Maintenance

Schedule

January 16, 2025 4:00PM - 8:00PM GMT
January 16, 2025 4:00PM - 8:00PM UTC

Components

Cloud

Services

N4Cloud Portal, VDC Self Service - Wakefield

Description

Description: On 12/12/2024, N4 Platform Cloud Storage engineers will be upgrading the Reference Configuration File (RCF) on a pair of NetApp Cluster Network Switches (Cisco) located in our Wakefield DC. Throughout the maintenance window, various services will be restarted we do not anticipate any impact on our resilient services, however, the platform is considered at risk during the window. Impact At Risk - 12/12/2024 @16:00 - 12/12/2024 @20:00 (GMT) No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our N4 Storage team engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support

StatusHistory Report Issue

Scheduled Maintenance

Scheduled maintenance - WKF Network switch upgrade - CHG00151623Planned Maintenance

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