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Planned Maintenance In Progress
Welcome to Node4 status page detailing information about incidents and planned maintenance. Please use the subscribe button top right to subscribe to this feed to be able to receive updates. Please see Maintenance Section and the document below for info on COVID-19 and Data Centre Access. https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Description

****Update 05/01/2021****. In light of the new lockdown in England, Node4 remains open for business but we have slightly revised our guidance for Data Centre access. Customer access to our DC sites to work on their colocated equipment continues to be permitted providing the visit is in compliance with the current government guidelines. All customers are required to follow our standard access request procedures, and work onsite in a COVID safe way to protect themselves and Node4 staff. Site tours and general onsite meetings are suspended for the foreseeable future. For more information, please refer to this document: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf Thank you Node4 DC Ops

Components

Colocation

Services

Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3

Schedule

April 4, 2020 12:01AM - July 4, 2020 12:01AM BST
April 3, 2020 11:01PM - July 3, 2020 11:01PM UTC



April 3, 2020 4:22PM BST
April 3, 2020 3:22PM UTC
[Update] **UPDATED** 18 June 2020 Modified Data Centre access policy will be valid from 18 June until further notice.

June 18, 2020 9:04AM BST
June 18, 2020 8:04AM UTC
[Update] In line with UK Government recommendations, we now officially allow non-critical and routine visits to our sites, but we expect customers to follow the UK Government's social distancing rules, including the rule to keep at least two metres apart. More details on this can be found here : https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL-1.pdf

September 23, 2020 2:08PM BST
September 23, 2020 1:08PM UTC
[Update] In light of recent government advice on the use of face coverings / masks, we are asking our staff, security guards and customers to wear face coverings in the communal areas of our offices and data centres. This includes corridors, break out areas, toilets and kitchens. We are not asking customers to wear masks when working in the Data Halls as long as they are distanced from Node4 staff and other customers. As before, we expect customers to take responsibility for working in a COVID safe way when onsite and provide their own PPE as required. Please ask our onsite staff for guidance if needed Effective from 24th Sept 2020 Thanks Rik Williams (Head of Data Centres)

January 5, 2021 5:56PM GMT
January 5, 2021 5:56PM UTC
[Update] Update 05/01/2021. In light of the new lockdown in England, Node4 remains open for business but we have slightly revised our guidance for Data Centre access. Customer access to our DC sites to work on their colocated equipment continues to be permitted providing the visit is in compliance with the current government guidelines. All customers are required to follow our standard access request procedures, and work onsite in a COVID safe way to protect themselves and Node4 staff. Site tours and general onsite meetings are suspended for the foreseeable future. For more information, please refer to this document: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Node4 Systems




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Connectivity




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Points of presence




Operational

Cloud




Operational

Collaboration




Operational

Colocation




Operational

Security




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3rd Party




Operational

Scheduled Maintenance

Schedule

October 17, 2021 8:00AM - 11:59AM BST
October 17, 2021 7:00AM - 10:59AM UTC

Components

Colocation

Services

Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2

Description

The Derby 10K run on Sunday 17th will result in some road closures around our Pride Park Data Centre and office. Please see below for more information and plan any visits accordingly. https://www.derby10k.co.uk/sites/default/files/Derby%2010K%20Road%20Closures.pdf
DC2 UPS MaintenancePlanned Maintenance

Schedule

October 20, 2021 9:00AM - 5:30PM BST
October 20, 2021 8:00AM - 4:30PM UTC

Components

Colocation

Services

Derby DC2 H1, Derby DC2 H2

Description

As part of our annual UPS maintenance, our supplier has recommended a firmware update on the system in DC2. In line with best practice, we will transfer the site to generators during these works and there will be a short period of maintenance bypass. Critical IT power and cooling will be maintained throughout these works. Risk levels during the bypass period are slightly elevated over normal.

Schedule

October 27, 2021 8:00PM - October 28, 2021 3:00AM BST
October 27, 2021 7:00PM - October 28, 2021 2:00AM UTC

Components

Connectivity, Colocation

Services

Ethernet Services, Internet Transit (N4-Transit), Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, MPLS Services, N4-Protect (NGFW)

Description

On Wednesday 27th October 2021, Node4 engineers will be performing software maintenance to our core fabric switching platform at Wakefield. Services in Wakefield will be at risk for the duration of the Change window although no impact to service is expected. The change is to upgrade the ACI Fabric. Node4 are issuing this notification in case of any unexpected forceful impact from this schedule maintenance. Impact: At Risk - 27th October 2021 20:00 – 28th October 2021 03:00 (BST) Network degradation is expected for around 1-2 minutes per service leaf node, however, services will be considered "At Risk" for the duration of the window. Updates will be posted to N4Status during this planned maintenance. Our Infrastructure engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager

Schedule

October 29, 2021 1:00AM - 5:00AM BST
October 29, 2021 12:00AM - 4:00AM UTC

Components

Connectivity

Services

Internet Transit (N4-Transit), MPLS Services

Description

In the early hours of Friday 29th October 2021, essential maintenance will take place on one of the circuits in Northampton for Virgin Media Business Ethernet services. Customers with circuits directly impacted by this work will be contacted directly by Node4 Customer Service Teams. The third-party maintenance window will result in Node4 experiencing reduced redundancy for MPLS and Internet transit services, with services being at risk whist the maintenance takes place. Impact At Risk Friday 29th October 2021 01:00 - 05:00 (BST) Support & Feedback If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager

Schedule

November 2, 2021 10:00PM - November 3, 2021 3:00AM GMT
November 2, 2021 10:00PM - November 3, 2021 3:00AM UTC

Components

Connectivity, Colocation

Services

Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Ethernet Services, Internet Transit (N4-Transit), MPLS Services

Description

On Tuesday 2nd November 2021, Network Operations Engineers will be performing Core Router Software Upgrades in our Derby Datacentre (DC1/DC2). Impact At Risk 22:00 02/11/2021 - 03:00 03/11/2021 (GMT) A period of 15 minutes downtime is expected between 02/11/2021 23:01-00:00 (GMT) Services within Derby will be at risk for the duration of the maintenance window, and there will be one failover event requiring 15 minutes of downtime between 23:01 – 00:00 02/11/2021 (GMT). Please note that all customers expected to be impacted by the 15-minute outage will be contacted directly. In-window updates throughout the maintenance will be posted here. Support & Feedback Our Network Operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager

Schedule

November 25, 2021 6:00PM - December 2, 2021 6:00AM GMT
November 25, 2021 6:00PM - December 2, 2021 6:00AM UTC

Components

Node4 Systems, Connectivity, Points of presence, Cloud, Collaboration, Colocation, Security, 3rd Party

Services

Antivirus, Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Equinix Manchester Williams House, Equinix Slough, Ethernet Services, Global Switch, HCS, HSCN Network, Internet Services, Internet Transit (N4-Transit), Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, M2M 3G/4G Services, Microsoft 365, MPLS Services, N4-Protect (NGFW), N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough, Network Management Portals, Nexus Portal, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, ScienceLogic, ServiceNow - Customer Service Portal, SIEM, SIPLink Derby, SIPLink Leeds, Synergy House Manchester, Telehouse North, Veeam Cloud Connect, Vulnerability Management, xDSL Services

Description

The Black Friday retail period is approaching which is a key trading period for a number of our customers. In order to ensure that our customers are able to operate under additional load requirements, Node4 will be operating a Heightened Awareness Period for Changes requested on our hosted infrastructure, core network, and associated services. This is to ensure a continuous stable and available environment for our customers during this critical time. We are therefore announcing that our Heightened Awareness period will run between 18:00 Thursday 25th November 2021 and 06:00 Thursday 2nd December 2021. This covers all services including Datacentres, Network, Cloud, Collaboration, SIP, databases, storage, applications, and security. Please note that during this period all medium and high-risk changes will be scrutinised and reviewed accordingly to safeguard the ongoing stability of Node4's infrastructure and systems. If you require a change to an existing service during the Heightened Awareness Period, please raise a request in the normal manner but be aware that the request may be declined if it poses a significant risk during this period. Heightened Awareness: Start: 18:00 Thursday 25th November 2021 Finish: 06:00 Thursday 2nd December 2021

Schedule

December 20, 2021 9:00PM - January 4, 2022 6:00AM GMT
December 20, 2021 9:00PM - January 4, 2022 6:00AM UTC

Components

Node4 Systems, Connectivity, Points of presence, Cloud, Collaboration, Colocation, Security, 3rd Party

Services

Antivirus, Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Equinix Manchester Williams House, Equinix Slough, Ethernet Services, Global Switch, HCS, HSCN Network, Internet Services, Internet Transit (N4-Transit), Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, M2M 3G/4G Services, Microsoft 365, MPLS Services, N4-Protect (NGFW), N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough, Network Management Portals, Nexus Portal, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, ScienceLogic, ServiceNow - Customer Service Portal, SIEM, SIPLink Derby, SIPLink Leeds, Synergy House Manchester, Telehouse North, Veeam Cloud Connect, Vulnerability Management, xDSL Services

Description

The Festive Season is approaching, and in line with the rest of the IT industry, Node4 will be operating a Change Freeze on our hosted infrastructure, core network, and associated services. This is to ensure a continuous stable and available environment for our customers during this critical time. We are therefore announcing a Change Freeze between 21:00 Monday 20th December 2021 and 06:00 Tuesday 4th January 2022. This freeze covers all services including Datacentres, Network, Cloud, Collaboration, SIP, databases, storage, applications, and security. Please note that during this period no standard Change Requests or Provisioning activities will take place however we will, of course, continue to provide support and access to our Datacentres as normal. If you have any requests that should be executed before the Change Freeze period, please work with your Account Managers and Support Teams to ensure these requests are started before the Change Freeze period starts. If you require a change to an existing service during the freeze period please raise a request by 18:00 Wednesday 15th December 2021 via our support portal, as these will need to be pre-approved. We may also decline the request if they present a significant risk. Change Freeze period: Start: 21:00 Monday 20th December 2021 Finish: 06:00 Tuesday 4th January 2022