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All Systems Operational
Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance. For information on Data Centre Access and COVID-19 measures, please refer to the document below: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Node4 Systems




Operational

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

Collaboration




Operational

Colocation




Operational

Security




Operational

3rd Party




Operational

Scheduled Maintenance

Schedule

May 28, 2024 9:30AM - 5:00PM BST
May 28, 2024 8:30AM - 4:00PM UTC

Components

Cloud

Services

N4Cloud Leeds

Description

On 28th May Node4 engineers will be performing maintenance on the Wakefield Cloud platform. No downtime is expected, however services will be considered "At Risk" for the duration of the window. Impact 09:30 28/05/24 - 17:00 28/05/24 Engineers will be following vendor-approved practices and we do not anticipate there being any impact to services during this time. Support & Feedback No downtime is expected, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk Kind regards, Node4 Change Management

Schedule

May 30, 2024 2:30PM - 5:30PM BST
May 30, 2024 1:30PM - 4:30PM UTC

Components

Cloud

Services

N4Cloud Portal

Description

On 30th May Node4 Corp Cloud Engineers will be performing routine maintenance on our Portal (https://portal.n4cloud.co.uk) No disruption to live services is expected, but management access will be intermittent Impact: At Risk: 14:30 30/05/24 - 17:30 30/05/24 Support & Feedback Disruption is expected to be minimal, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk Kind regards, Node4 Change Management

Schedule

June 3, 2024 9:30AM - 12:00PM BST
June 3, 2024 8:30AM - 11:00AM UTC

Components

Cloud

Services

N4Cloud Portal

Description

On 3rd June Node4 engineers will be performing maintenance on vportal.n4cloud.co.uk (vportal) No downtime is expected, however services will be considered "At Risk" for the duration of the window. Impact 09:30 03/06/24 - 17:00 03/06/24 Engineers will be following vendor-approved practices and we do not anticipate there being any impact to services during this time. Support & Feedback No downtime is expected, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk Kind regards, Node4 Change Management

Schedule

June 6, 2024 6:00AM - June 7, 2024 9:00AM BST
June 6, 2024 5:00AM - June 7, 2024 8:00AM UTC

Components

Cloud

Services

N4Cloud Edinburgh

Description

On 6th June Node4 engineers will be performing maintenance on the Edinburgh Netapp Storage. Impact At Risk: 06:00 06/06/24 - 09:00 07/06/24 No impact is expected, but the service should be considered at risk for the duration of the maintenance window. Support & Feedback No downtime is expected and our assessment of the change is low risk, no disruption is expected, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support on 0345 123 2229 or visit gethelp.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Management

Schedule

June 6, 2024 9:00AM - 5:30PM BST
June 6, 2024 8:00AM - 4:30PM UTC

Components

Cloud

Services

N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), N4Secura VPC (NNH1 - Northampton)

Description

On 6th June, Node4 Engineers will be performing essential maintenance on our CommVault backup platform as recommended by the vendor. Impact 09:00 06/06/24 - 17:30 06/06/24 Virtual machines should remain unaffected, however users may not be able to backup/restore their virtual machines/files or access the CommVault Console/WebUI during this maintenance window. As backups will be paused for the duration of the change please be mindful of making any major changes during this maintenance window as we will be unable to perform any backup/restores. Support & Feedback Disruption is expected to be minimum, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk Kind regards, Node4 Change Management

Schedule

June 6, 2024 10:00PM - June 7, 2024 3:00AM BST
June 6, 2024 9:00PM - June 7, 2024 2:00AM UTC

Components

Collaboration

Services

Microsoft Direct Routing

Description

On 6th June Node 4 will be performing essential upgrade to the Edge Voice platform. Engineers will be following vendor-approved practices and we do not anticipate there being any impact to services during this time Impact: 22:00 06/06/24 - 03:00 07/06/24 There will be no interruption to live production services but the platform should be considered 'at risk' for the duration of the maintenance window. Support & Feedback Disruption is expected to be minimal, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit gethelp.node4.co.uk Kind regards, Node4 Change Management

Schedule

June 10, 2024 9:00AM - 5:30PM BST
June 10, 2024 8:00AM - 4:30PM UTC

Components

Cloud

Services

N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), N4Secura VPC (NNH1 - Northampton)

Description

On 10th June, Node4 Engineers will be applying the latest available patches to our CommVault backup platform as recommended by the vendor. Impact 09:00 10/06/24 - 17:30 10/06/24 Virtual machines should remain unaffected, however users may not be able to backup/restore their virtual machines/files or access the CommVault Console/WebUI during this maintenance window. As backups will be paused for the duration of the change please be mindful of making any major changes during this maintenance window as we will be unable to perform any backup/restores. Support & Feedback Disruption is expected to be minimum, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk Kind regards, Node4 Change Management

Schedule

June 10, 2024 8:00PM - 11:00PM BST
June 10, 2024 7:00PM - 10:00PM UTC

Components

Cloud

Services

N4Cloud Northampton

Description

On 10th June, Node4 engineers will implementing a NetApp ONTAP upgrade in Northampton. Impact: 20:00 10/06/24 - 23:00 10/06/24 No outage is expected, however, due to CIFS being served there can be a brief delay in data serving. There will not be a storage outage however any systems actively pulling data at the time of the failover may see a very brief delay of data access. The delay on this is due to the failing over of network interfaces. Any systems not pulling new data will not experience any delay. Support & Feedback Disruption is expected to be minimum, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk Kind regards, Node4 Change Management