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Planned Maintenance In Progress
Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance. For information on Data Centre Access and COVID-19 measures, please refer to the document below: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Incident Status

At Risk

Components

Node4 Systems, Cloud

Services

N4Cloud Northampton, ScienceLogic



June 19, 2022 11:26PM BST
June 19, 2022 10:26PM UTC
[Investigating] Our Infrastructure team are currently working on an upgrade to the CISCO UCS Platform in Northampton, we have encountered some issues in doing so which may affect your ability to connect to VM's hosted at this site. We are doing everything we can to minimise the inconvenience to our affected customers at present and will provide an update as soon as possible. We thank you for your patience at this time.

June 20, 2022 1:11AM BST
June 20, 2022 12:11AM UTC
[Monitoring] Our Infrastructure team restored connectivity on the UCS platform in Northampton some time ago. We are still completing our investigations and analysis into the issue and will provide you with an update as soon as possible. In the meantime if you do experience any further issues please call Technical Support on 0345 123 2229 or visit support.node4.co.uk Thanks again for your patience at this time.

June 20, 2022 12:18PM BST
June 20, 2022 11:18AM UTC
[Monitoring] During an upgrade yesterday to a subset of our Northampton Cloud Platform we encountered an issue with VMware detecting ports in an incorrect state and traffic being lost. Action was taken by Node4 Engineers to resolve the issue however further work is required to complete the upgrade to the platform and restore the platform to full functionality and resiliency. We are planning to complete the remaining work tonight. Engineers have completed root cause investigations and are taking action to mitigate against any further impact and we do not anticipate further disruption however a subset of the Northampton Cloud Platform will be At Risk between 20/06/2022 18:30 - 21/06/2022 02:30 whilst the work is undertaken. We will provide you updates throughout the work. Thank you Node4

June 20, 2022 6:40PM BST
June 20, 2022 5:40PM UTC
[Monitoring] Please be advised our Engineers have begun working on the Northampton Cloud Environment and services are now considered 'At Risk'. Further updates will follow advising on the progress of the work.

June 20, 2022 8:34PM BST
June 20, 2022 7:34PM UTC
[Monitoring] The work has not progressed as expected and the rollback plan has been completed to bring services to operational state. The Northampton Cloud Service remain operational however remains in an 'At Risk' state until all work can be completed at a future date. Our Engineers are reviewing the events of the Change and we will update you on our next steps when a plan has been formalised.

June 21, 2022 10:41PM BST
June 21, 2022 9:41PM UTC
[Monitoring] Work was performed this evening under emergency maintenance (CHG0076653) which was completed successfully. This now allows us to perform additional non-disruption work over the coming days to restore full resiliency to the platform underpinning Northampton Cloud (vportal.n4cloud.co.uk) services. Further updates to follow once all services are back to normal operation. Service remain 'At Risk' until all work is completed.

June 24, 2022 5:17PM BST
June 24, 2022 4:17PM UTC
[Monitoring] Update: Engineers continue to work on restoring full resiliency to the Northampton Cloud platform, with non-disruptive work continuing over the weekend. Services remain 'At Risk'

Description

On the 29th June 2022, the Cloud Infrastructure Engineers will be upgrading our virtual environment in our Wakefield Datacenter. Throughout the maintenance window management of the virtual infrastructure will be affected and management of Wakefield Cloud Environments via vCloud Director (https://portal.n4cloud.co.uk) will be intermittently inaccessible, therefore we recommend that no changes are made for the duration of this change window as these may not complete as expected. Impact: At Risk – 29/06/2022 17.30 to 30/06/2022 03:00 - Management of environments via vCloud Director will be intermittent and any changes may not take effect so we recommend that no changes are made during this time. No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our cloud Infrastructure engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support@node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Management

Components

Cloud

Services

N4Cloud Leeds, N4Cloud Portal

Schedule

June 29, 2022 5:30PM - June 30, 2022 3:00AM BST
June 29, 2022 4:30PM - June 30, 2022 2:00AM UTC



June 29, 2022 5:30PM BST
June 29, 2022 4:30PM UTC
[Update] Scheduled Maintenance - Wakefield vCentre & vCloud Director Upgrade - CHG0075305 has commenced.

Node4 Systems




At Risk

Connectivity




Operational

Points of presence




Operational

Cloud




Planned Maintenance

Collaboration




Operational

Colocation




Operational

Security




Operational

3rd Party




Operational

Scheduled Maintenance

Schedule

June 30, 2022 8:00PM - July 1, 2022 3:00AM BST
June 30, 2022 7:00PM - July 1, 2022 2:00AM UTC

Components

Connectivity, Cloud, Colocation

Services

Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, MPLS Services, N4-Protect (NGFW), N4Cloud Leeds

Description

On the 30th June 2022, the Network Infrastructure engineers will be upgrading the Cisco ACI Platform in our Wakefield Datacenter. Impact At Risk – 30/06/2022 20:00 - 01/07/2022 03:00 (BST) No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our network Infrastructure engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support@node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager

Schedule

July 14, 2022 8:00PM - July 15, 2022 3:00AM BST
July 14, 2022 7:00PM - July 15, 2022 2:00AM UTC

Components

Connectivity, Cloud, Colocation

Services

MPLS Services, N4-Protect (NGFW), N4Cloud Northampton, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3

Description

On the 14th July 2022, the Network Infrastructure engineers will be upgrading the Cisco ACI Platform in our Northampton Datacenter. Impact At Risk – 14/07/2022 - 20:00 to 15/07/2022 - 03:00 (BST) No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our network Infrastructure engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Management