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Planned Maintenance In Progress
Welcome to Node4 status page detailing information about incidents and planned maintenance. Please use the subscribe button top right to subscribe to this feed to be able to receive updates. Please see Maintenance Section and the document below for info on COVID-19 and Data Centre Access. https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Incident Status

Operational

Components

Security

Services

Vulnerability Management



March 4, 2021 3:35PM GMT
March 4, 2021 3:35PM UTC
[Investigating] Further to Microsoft's announcement this week, Node4 is currently working to remediate the vulnerabilities that exist in on-premise Exchange Servers 2010, 2013, 2016, and 2019. Node4 are following the advice and remedial steps issued by Microsoft, and we will provide a further update once completed. Microsoft Vulnerabilities: CVE-2021-26855, CVE-2021-26857, CVE-2021-26858, CVE-2021-27065

Description

****Update 05/01/2021****. In light of the new lockdown in England, Node4 remains open for business but we have slightly revised our guidance for Data Centre access. Customer access to our DC sites to work on their colocated equipment continues to be permitted providing the visit is in compliance with the current government guidelines. All customers are required to follow our standard access request procedures, and work onsite in a COVID safe way to protect themselves and Node4 staff. Site tours and general onsite meetings are suspended for the foreseeable future. For more information, please refer to this document: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf Thank you Node4 DC Ops

Components

Colocation

Services

Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4

Schedule

April 4, 2020 12:01AM - July 4, 2020 12:01AM BST
April 3, 2020 11:01PM - July 3, 2020 11:01PM UTC



April 3, 2020 4:22PM BST
April 3, 2020 3:22PM UTC
[Update] **UPDATED** 18 June 2020 Modified Data Centre access policy will be valid from 18 June until further notice.

June 18, 2020 9:04AM BST
June 18, 2020 8:04AM UTC
[Update] In line with UK Government recommendations, we now officially allow non-critical and routine visits to our sites, but we expect customers to follow the UK Government's social distancing rules, including the rule to keep at least two metres apart. More details on this can be found here : https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL-1.pdf

September 23, 2020 2:08PM BST
September 23, 2020 1:08PM UTC
[Update] In light of recent government advice on the use of face coverings / masks, we are asking our staff, security guards and customers to wear face coverings in the communal areas of our offices and data centres. This includes corridors, break out areas, toilets and kitchens. We are not asking customers to wear masks when working in the Data Halls as long as they are distanced from Node4 staff and other customers. As before, we expect customers to take responsibility for working in a COVID safe way when onsite and provide their own PPE as required. Please ask our onsite staff for guidance if needed Effective from 24th Sept 2020 Thanks Rik Williams (Head of Data Centres)

January 5, 2021 5:56PM GMT
January 5, 2021 5:56PM UTC
[Update] Update 05/01/2021. In light of the new lockdown in England, Node4 remains open for business but we have slightly revised our guidance for Data Centre access. Customer access to our DC sites to work on their colocated equipment continues to be permitted providing the visit is in compliance with the current government guidelines. All customers are required to follow our standard access request procedures, and work onsite in a COVID safe way to protect themselves and Node4 staff. Site tours and general onsite meetings are suspended for the foreseeable future. For more information, please refer to this document: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Node4 Systems




Operational

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

Collaboration




Operational

Colocation




Operational

Security




Operational

3rd Party




Operational

Scheduled Maintenance

Schedule

April 21, 2021 10:00PM - April 22, 2021 4:00AM BST
April 21, 2021 9:00PM - April 22, 2021 3:00AM UTC

Components

Connectivity

Services

Ethernet Services

Description

Node4 will be carrying out necessary upgrades to the network infrastructure in our Northampton Datacentre, connecting to Virgin Media Business (VMB) wholesale ethernet services supporting MPLS and internet transit to our customer sites (Ethernet WAN circuits). The planned upgrades will increase the capacity and resiliency of our network infrastructure as well as allowing the decommissioning of legacy equipment. It will be necessary to have a period of downtime for VMB wholesale ethernet services during this change window, whilst services are physically migrated. This outage is estimated to be for up to 40 minutes, during which customers will experience loss of connectivity of their wholesale ethernet circuit. Impact: Start Date & Time 21/04/2021 at 22:00 End Date & Time 22/04/2021 at 04:00 Estimated impact 21/04/2021 22:00 – 22:40 BST Our Engineers will notify you via email once the change has been completed. Whilst Node4's network infrastructure engineers will perform basic network connectivity checks following the migration, we cannot test all specific customer applications or services that run over these circuits. In the unlikely event, a customer experiences an issue following this maintenance these should be reported to us via our service desk. Engineers will provide updates via N4Status as services are migrated. Availability in your technical department to check services are functioning as expected will reduce the risk of service affecting issues post-migration. Please advise us of the details of any technical contacts you may have available during the window and we can liaise with them directly. Support & Feedback Our network operations engineers will do everything possible to minimise any inconvenience to you. If this timeslot is not convenient, please contact us to arrange an alternate maintenance window. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. If there are any other contacts you would prefer us to get in touch with following the completion of the maintenance, please let me know their details. Kind regards, Node4 Support

Schedule

April 27, 2021 7:00PM - 11:59PM BST
April 27, 2021 6:00PM - 10:59PM UTC

Components

Collaboration

Services

HCS

Description

On Tuesday 27th April 2021, N4Engage Engineers will be carrying out planned upgrades to our HCS portal https://portal.n4uc.net/ Throughout the maintenance window, various services will be restarted as part of the upgrade path which will result in intermittent availability of the portal. Impact Intermittent Availability – 27th April 2021 19:00 - 23:59 BST Support & Feedback Our N4Engage Engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your services after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support

Schedule

May 6, 2021 10:00PM - May 7, 2021 2:00AM BST
May 6, 2021 9:00PM - May 7, 2021 1:00AM UTC

Components

Cloud

Services

N4Cloud Leeds

Description

On Thursday 6th May 2021, Node4's Infrastructure team are performing maintenance to our core fabric switching platform at Wakefield. Cloud Services in Wakefield will be at risk for the duration of this maintenance window. The work being carried out is to replace existing old generation switches with newer models. Although we expect no impact, Node4 is issuing this notification in case of any unexpected forceful impact arising from any network degradation during the maintenance. Impact: At Risk - 6th May 2021 22:00 – 7th May 2021 02:00 BST Network degradation is expected for around 5 minutes however, services will be considered "At Risk" for the duration of the window. Updates will be posted to N4Status during this planned maintenance. Support & Feedback: Our Infrastructure Engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards, Node4 Technical Support