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Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance. For information on Data Centre Access and COVID-19 measures, please refer to the document below: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

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Scheduled Maintenance

Node4 Core Network - Providers Maintenance WorkPlanned Maintenance

Schedule

October 2, 2025 12:00AM - 6:00AM BST
October 1, 2025 11:00PM - 5:00AM UTC

Components

Node4 Systems, Connectivity, Points of presence, Cloud, Collaboration, Colocation, Security, 3rd Party

Services

Antivirus, Centralised Internet Breakout (CIB), Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Equinix Manchester Williams House (MA1), Equinix Slough (LD5), Ethernet Services, Global Switch, HCS, HSCN Network, Internet Services, Internet Transit (N4-Transit), Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, M2M 3G/4G Services, Microsoft 365, MPLS Services, N4-Protect (NGFW), N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough, VDC Self Service - Wakefield, VDC Self Service - Northampton, Network Management Portals, Nexus Portal, Node4 Website, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, ScienceLogic, ServiceNow - Customer Service Portal, SIEM, SIPLink Derby, SIPLink Leeds, Synergy House Manchester, Telehouse North, Veeam Cloud Connect, Vulnerability Management, xDSL Services, Zerto (DRaaS), N4Cloud Edinburgh, N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), Webex Contact Centre, N4Secura VPC (NNH1 - Northampton), Microsoft Direct Routing, Webex Calling

Description

Good morning, We would like to inform you that two providers have initiated a planned maintenance activity which may temporarily impact services delivered via the Node4 core network. This maintenance began at 00:00 (UK time) on Thursday, 2nd October 2025, and is scheduled to conclude by 06:00 (UK time) the same day. During this window, you may experience brief and intermittent network disruptions. The maintenance involves service migrations within the providers’ core infrastructure, and is essential to ensure long-term service quality and resilience. We appreciate your patience and cooperation while this critical work is carried out. Kind regards, Node4 Major Incident Management Team
Scheduled maintenance - NHT VDC - CHG00186437Planned Maintenance

Schedule

November 17, 2025 7:30AM - 9:00PM GMT
November 17, 2025 7:30AM - 9:00PM UTC

Components

Cloud

Services

N4Cloud Northampton

Description

On 17th November, Platform Cloud engineers will be upgrading our VDC Networking platform. Throughout the maintenance window, various services will be restarted but we do not anticipate any downtime. Impact At Risk – 7:30 – 21:00 on 17th November, networking backing the vdc-nht-01.n4cloud.co.uk vCloud instance. No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our Platform Cloud engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - VDC portal WKF - CHG00185808Planned Maintenance

Schedule

November 18, 2025 10:00AM - 8:00PM GMT
November 18, 2025 10:00AM - 8:00PM UTC

Components

Cloud

Services

VDC Self Service - Wakefield

Description

Description: On Tuesday the 18th of November 2025 Node4 engineers will be performing scheduled maintenance on the Wakefield VDC Portal (vdc-wkf-01.n4cloud.co.uk) to apply a software release. The site https://vdc-wkf-01.n4cloud.co.uk will be unavailable during the upgrade however all the underlying customer virtual machines managed through this portal will not be affected. Backup and DR services will be paused within the change window and will resume as normal after the change is complete. Impact At Risk - 10:00 - 18:00 GMT 18/11/2025 Engineers will endeavour to minimise the Wakefield VDC Portal downtime, if you need to access the site during the maintenance window, please contact the Node4 Service Desk who can assist. Please note this work will not impact vdc-nht-01.n4cloud.co.uk, vportal.n4cloud.co.uk or portal.n4cloud.co.uk Support & Feedback Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - N4Cloud vCenter - CHG00185927Planned Maintenance

Schedule

November 20, 2025 9:30AM - 4:30PM GMT
November 20, 2025 9:30AM - 4:30PM UTC

Components

Cloud

Services

N4Cloud Leeds, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough

Description

On 20/10/2025, Node4 Platform Cloud Engineers will be performing maintenance on our N4Cloud vCenter appliances. Throughout the maintenance window, various services will be restarted which will cause disruption on the vcd.n4cloud.co.uk administration portal. Your VMs and services should not be affected but management changes may be unavailable during the change window. Impact At Risk – 20/10/2025 09:30 – 16:30 No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our Node4 Platform Cloud Engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - NHT VDC Portal - CHG00185843Planned Maintenance

Schedule

November 20, 2025 10:00AM - 6:00PM GMT
November 20, 2025 10:00AM - 6:00PM UTC

Components

Cloud

Services

VDC Self Service - Northampton

Description

Description: On Thursday the 20th of November 2025 Node4 engineers will be performing scheduled maintenance on the Northampton VDC Portal (vdc-nht-01.n4cloud.co.uk) to apply a software release. The site https://vdc-nht-01.n4cloud.co.uk will be unavailable during the upgrade however all the underlying customer virtual machines managed through this portal will not be affected. Backup and DR services will be paused within the change window and will resume as normal after the change is complete. Impact At Risk - 10:00 - 18:00 GMT 20/11/2025 Engineers will endeavour to minimise the Northampton VDC Portal downtime, if you need to access the site during the maintenance window, please contact the Node4 Service Desk who can assist. Please note this work will not impact vdc-wkf-01.n4cloud.co.uk, vportal.n4cloud.co.uk or portal.n4cloud.co.uk Support & Feedback Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - Veeam update - CHG00185387Planned Maintenance

Schedule

November 20, 2025 11:00AM - 5:00PM GMT
November 20, 2025 11:00AM - 5:00PM UTC

Components

Cloud

Services

Veeam Cloud Connect

Description

Description: On 20/11/2025, N4 Platform Cloud engineers will be updating the infrastructure for https://vspc.n4cloud.co.uk/. Throughout the maintenance window, https://vspc.n4cloud.co.uk/ will not be available, backup jobs will not be effected. Impact At Risk – 11:00 – 17:00 GMT https://vspc.n4cloud.co.uk/ will not be available for some of the duration of the window. Updates will be posted to N4Status during this planned maintenance. Support & Feedback Our N4 Platform Cloud engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - NHT ACI Fabric - CHG00186735Planned Maintenance

Schedule

November 26, 2025 6:00PM - 11:59PM GMT
November 26, 2025 6:00PM - 11:59PM UTC

Components

Cloud

Services

N4Cloud Northampton

Description

On Wednesday 26th November 18:00 Platform SDN engineers will be working on performing an Emergency Upgrade on the Northampton ACI Fabric, this is due to an identified Cisco Bug under CSCwj73031 Throughout the maintenance window, services will be considered at risk although there is no expected outage. Impact At Risk – 18:00-23:59 GMT No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our Platform SDN engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - WKF ACI Fabric - CHG00186736Planned Maintenance

Schedule

November 27, 2025 6:00PM - 11:59PM GMT
November 27, 2025 6:00PM - 11:59PM UTC

Components

Cloud

Services

N4Cloud Leeds

Description

On Thursday 27th November 18:00 Platform SDN engineers will be working on performing an Emergency Upgrade on the Wakefield ACI Fabric, this is due to an identified Cisco Bug under CSCwj73031 Throughout the maintenance window, services will be considered at risk although there is no expected outage. Impact At Risk – 18:00-23:59 GMT No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our Platform SDN engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Node4 Christmas Change Freeze 2025Planned Maintenance

Schedule

December 18, 2025 9:00PM - January 5, 2026 6:00AM GMT
December 18, 2025 9:00PM - January 5, 2026 6:00AM UTC

Components

Node4 Systems, Connectivity, Points of presence, Cloud, Collaboration, Colocation, Security, 3rd Party

Services

Antivirus, Centralised Internet Breakout (CIB), Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Equinix Manchester Williams House (MA1), Equinix Slough (LD5), Ethernet Services, Global Switch, HCS, HSCN Network, Internet Services, Internet Transit (N4-Transit), Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, M2M 3G/4G Services, Microsoft 365, MPLS Services, N4-Protect (NGFW), N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough, VDC Self Service - Wakefield, VDC Self Service - Northampton, Network Management Portals, Nexus Portal, Node4 Website, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, ScienceLogic, ServiceNow - Customer Service Portal, SIEM, SIPLink Derby, SIPLink Leeds, Synergy House Manchester, Telehouse North, Veeam Cloud Connect, Vulnerability Management, xDSL Services, Zerto (DRaaS), N4Cloud Edinburgh, N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), Webex Contact Centre, N4Secura VPC (NNH1 - Northampton), Microsoft Direct Routing, Webex Calling

Description

As part of our unified Change Management Process, Node4 will be observing the following key dates for the Christmas Change Freeze 2025: 🔍 Heightened Awareness Period 🛍️ Black Friday & Cyber Monday 📅 21:00 Thurs 27 Nov 2025 – 17:00 Tues 2 Dec 2025 🎄 Christmas Change Freeze 📅 21:00 Thurs 18 Dec 2025 – 06:00 Mon 5 Jan 2026 ✅ Break-fix only. 🚫 No project deployments or infrastructure changes without CAB/ECAB approval. We are aware that clients will be undertaking their own change freezes during this period. Support & Feedback Our engineers will closely monitor core systems to make sure that there is availability over the Christmas period. If you have any questions regarding the Change Freeze at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support