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Planned Maintenance In Progress
Welcome to Node4 status page detailing information about incidents and planned maintenance. Please use the subscribe button top right to subscribe to this feed to be able to receive updates. Please see Maintenance Section for info on COVID-19 and Data Centre Access
COVID 19 Data Centre Access InformationPlanned Maintenance

Description

In light of the ongoing COVID-19 situation in the UK, Node4 have issued further guidance to customers who co-locate their IT equipment in our data centres in Derby, Leeds and Northampton. Our official statement can be found here: https://cdn2.hubspot.net/hubfs/251767/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL.pdf Please subscribe to notifications on this site for further updates should the situation change over the coming weeks and months Thank you Node4 DC Ops

Components

Colocation

Services

Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4

Schedule

April 4, 2020 12:01AM - July 4, 2020 12:01AM BST
April 3, 2020 11:01PM - July 3, 2020 11:01PM UTC


April 3, 2020 4:22PM BST
April 3, 2020 3:22PM UTC
[Update] Modified Data Centre access policy will be valid from midnight tonight (3rd / 4th April) until further notice.

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

Collaboration




Operational

Colocation




Planned Maintenance

Scheduled Maintenance

Scheduled Maintenance - Upgrade N4Protect Firewalls - CHG0044067Planned Maintenance

Schedule

June 18, 2020 10:00PM - June 19, 2020 2:00AM BST
June 18, 2020 9:00PM - June 19, 2020 1:00AM UTC

Components

Connectivity

Services

N4-Protect (NGFW)

Description

N4Protect is Node4 multitenant next generation firewall service. On Thursday 18th June 2020, engineers will perform maintenance to upgrade N4Protect firewalls at Wakefield and Northampton datacentres. Engineers will perform an in service software upgrade. N4Protect is deployed in a highly available cluster and work will be completed on one appliance at a time, as a result services are expected to failover. However, we are issuing this notification in case of any unexpected impact from this maintenance. Impact: At Risk – 18th June 2020 22:00 - 19th June 2020 02:00 No downtime is expected, however services will be considered “At Risk” for the duration of the window. Updates will be posted to N4Status during this planned maintenance. Support & Feedback Our network operation engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your platform after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. Whilst it is important for Node4 to preform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome feedback. Regards Node4 Technical Support.
Scheduled Maintenance - Core Router Upgrades LD5 - CHG0044113Planned Maintenance

Schedule

June 20, 2020 12:00PM - 8:00PM BST
June 20, 2020 11:00AM - 7:00PM UTC

Components

Connectivity, Points of presence, Cloud

Services

Ethernet Services, Internet Transit (N4-Transit), MPLS Services, Equinix Slough, N4Cloud Slough

Description

On 20/06/2020 at 12:00 BST(mid day) LD5 Equinix Slough – Core Router Hardware Upgrades Impact At Risk 20/06/2020 at 12:00 – 20:00 Single downtime window of Services 30 minutes within window Node4 Engineers are replacing two core router’s within Equinix LD5, with newer updated hardware. This will leave MPLS and internet services at risk at that POP for the duration of the window. For those services with resiliency we expect no interruption to service but those services will be without resiliency for the duration of the window (at risk). There are a select few customers who have services which are non-resilient, that terminate on these devices and those customers will be contacted directly in addition to this notice. In window updates will be posted here. Support & Feedback Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards Node4 Technical Team
Scheduled Maintenance - PDU Replacement Part 1 - CHG0044109Planned Maintenance

Schedule

June 23, 2020 11:00PM - June 24, 2020 1:00AM BST
June 23, 2020 10:00PM - June 24, 2020 12:00AM UTC

Components

Connectivity, Colocation

Services

Ethernet Services, Internet Transit (N4-Transit), M2M 3G/4G Services, MPLS Services, N4-Protect (NGFW), Network Management Portals, xDSL Services, Leeds DC3 H1, Leeds DC3 H2

Description

Background On Tuesday 23rd June engineers will perform maintenance on the A and B feed PDUs supplying power to one of the four main network communications racks in the Leeds/DC-3 data centre. This is required to replace legacy PDUs which are showing fault conditions. Impact Only one power feed/PDU will be taken out of services at a time, as devices have dual redundant power supplies they are expected to continue to operate as normal. An MPLS access switch will however be impacted by this work as it needs to be temporarily relocated while one of the PDUs is replaced. It is expected that this device will be off line for up to 15 minutes during the maintenance window, this switch is primarily used by customers located in Hall-1 & Hall-2. MPLS, Ethernet Services and Internet Transit (N4-Transit) services for the Leeds Data Centre will be "at risk" during the following maintenance window: June 23, 2020 10:00 PM - June 24, 2020 00:00 AM BST Updates will be posted to N4Status during this planned maintenance.
Scheduled Maintenance - PDU Replacement Part 2 - CHG0044110Planned Maintenance

Schedule

June 25, 2020 11:00PM - June 26, 2020 1:00AM BST
June 25, 2020 10:00PM - June 26, 2020 12:00AM UTC

Components

Connectivity, Colocation

Services

Ethernet Services, Internet Transit (N4-Transit), M2M 3G/4G Services, MPLS Services, N4-Protect (NGFW), Network Management Portals, xDSL Services, Leeds DC3 H1, Leeds DC3 H2

Description

Background On Thursday 25th June engineers will perform maintenance on the A and B feed PDUs supplying power to one of the four main network communications racks in the Leeds/DC-3 data centre. This is required to replace legacy PDUs which are showing fault conditions. Impact Only one power feed/PDU will be taken out of services at a time, as devices have dual redundant power supplies they are expected to continue to operate as normal. An MPLS access switch will however be impacted by this work as it needs to be temporarily relocated while one of the PDUs is replaced. It is expected that this device will be off line for up to 15 minutes during the maintenance window, this switch is primarily used by customers located in Hall-1 & Hall-2. MPLS, Ethernet Services and Internet Transit (N4-Transit) services for the Leeds Data Centre will be "at risk" during the following maintenance window: June 25, 2020 11:00 PM - June 26, 2020 00:00 AM BST Updates will be posted to N4Status during this planned maintenance.