N4Cloud Northampton, ScienceLogic
June 19, 2022 11:26PM BST
June 19, 2022 10:26PM UTC
[Investigating] Our Infrastructure team are currently working on an upgrade to the CISCO UCS Platform in Northampton, we have encountered some issues in doing so which may affect your ability to connect to VM's hosted at this site.
We are doing everything we can to minimise the inconvenience to our affected customers at present and will provide an update
as soon as possible.
We thank you for your patience at this time.
June 20, 2022 1:11AM BST
June 20, 2022 12:11AM UTC
[Monitoring] Our Infrastructure team restored connectivity on the UCS platform in Northampton some time ago.
We are still completing our investigations and analysis into the issue and will provide you with an update as soon as possible.
In the meantime if you do experience any further issues please call Technical Support on 0345 123 2229 or visit support.node4.co.uk
Thanks again for your patience at this time.
June 20, 2022 12:18PM BST
June 20, 2022 11:18AM UTC
[Monitoring] During an upgrade yesterday to a subset of our Northampton Cloud Platform we encountered an issue with VMware detecting ports in an incorrect state and traffic being lost.
Action was taken by Node4 Engineers to resolve the issue however further work is required to complete the upgrade to the platform and restore the platform to full functionality and resiliency.
We are planning to complete the remaining work tonight.
Engineers have completed root cause investigations and are taking action to mitigate against any further impact and we do not anticipate further disruption however a subset of the Northampton Cloud Platform will be At Risk between 20/06/2022 18:30 - 21/06/2022 02:30 whilst the work is undertaken.
We will provide you updates throughout the work.
Thank you
Node4
June 20, 2022 6:40PM BST
June 20, 2022 5:40PM UTC
[Monitoring] Please be advised our Engineers have begun working on the Northampton Cloud Environment and services are now considered 'At Risk'.
Further updates will follow advising on the progress of the work.
June 20, 2022 8:34PM BST
June 20, 2022 7:34PM UTC
[Monitoring] The work has not progressed as expected and the rollback plan has been completed to bring services to operational state.
The Northampton Cloud Service remain operational however remains in an 'At Risk' state until all work can be completed at a future date.
Our Engineers are reviewing the events of the Change and we will update you on our next steps when a plan has been formalised.
June 21, 2022 10:41PM BST
June 21, 2022 9:41PM UTC
[Monitoring] Work was performed this evening under emergency maintenance (CHG0076653) which was completed successfully.
This now allows us to perform additional non-disruption work over the coming days to restore full resiliency to the platform underpinning Northampton Cloud (vportal.n4cloud.co.uk) services.
Further updates to follow once all services are back to normal operation.
Service remain 'At Risk' until all work is completed.
June 24, 2022 5:17PM BST
June 24, 2022 4:17PM UTC
[Monitoring] Update:
Engineers continue to work on restoring full resiliency to the Northampton Cloud platform, with non-disruptive work continuing over the weekend.
Services remain 'At Risk'