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All Systems Operational
Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance.

Node4 Systems




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Connectivity




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Points of presence




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Cloud




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Collaboration




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Colocation




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Security




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3rd Party




Operational

Scheduled Maintenance

Scheduled maintenance - Firmware upgrade WKF - CHG00209027Planned Maintenance

Schedule

June 10, 2026 5:30PM - 7:30PM BST
June 10, 2026 4:30PM - 6:30PM UTC

Components

Cloud

Services

N4Cloud Leeds

Description

Description Platform engineers will be performing a controlled firmware upgrade of a core router at the affected site. During the scheduled maintenance window the device will be placed into maintenance mode. Traffic will be safely rerouted away from the router to allow the upgrade and reboot to be completed without customer disruption. During this time traffic will continue to flow via alternative paths in the core network. Impact No downtime is expected, however services will be considered "At Risk" for the duration of the window due to the reduced resiliency. Support & Feedback Our Platform engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Platform Team
Scheduled maintenance - WKF firmware upgrade - CHG00209024Planned Maintenance

Schedule

June 10, 2026 5:30PM - 7:30PM BST
June 10, 2026 4:30PM - 6:30PM UTC

Components

Cloud

Services

N4Cloud Leeds

Description

Description Platform engineers will be performing a controlled firmware upgrade of a core router at the affected site. During the scheduled maintenance window the device will be placed into maintenance mode. Traffic will be safely rerouted away from the router to allow the upgrade and reboot to be completed without customer disruption. During this time traffic will continue to flow via alternative paths in the core network. Impact No downtime is expected, however services will be considered "At Risk" for the duration of the window due to the reduced resiliency. Support & Feedback Our Platform engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Platform Team
Scheduled Maintenance - CHG00213463 - N-Central UpgradePlanned Maintenance

Schedule

June 15, 2026 6:30PM - 11:59PM BST
June 15, 2026 5:30PM - 10:59PM UTC

Components

Node4 Systems

Services

N-central (N-able)

Description

Description: On 15/06/2026, RMM engineers will be updating N-central to version 2026.2.0.17 Throughout the maintenance window, various services will be restarted and rmm.node4.co.uk will be unavailable whilst the change is carried out. Impact At Risk - 15/06/2026 18:30:00 - 15/06/2026 23:59:00 At Risk - During the upgrade access to rmm.node4.co.uk will be unavailable. Support & Feedback Our RMM engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - NHT firmware upgrade - CHG00209029Planned Maintenance

Schedule

June 17, 2026 5:30PM - 7:30PM BST
June 17, 2026 4:30PM - 6:30PM UTC

Components

Cloud

Services

N4Cloud Northampton

Description

Description Platform engineers will be performing a controlled firmware upgrade of a core router at the affected site. During the scheduled maintenance window the device will be placed into maintenance mode. Traffic will be safely rerouted away from the router to allow the upgrade and reboot to be completed without customer disruption. During this time traffic will continue to flow via alternative paths in the core network. Impact No downtime is expected, however services will be considered "At Risk" for the duration of the window due to the reduced resiliency. Support & Feedback Our Platform engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Platform Team
Scheduled Maintenance - Router Firmware Upgrade (CHG00209019)Planned Maintenance

Schedule

June 17, 2026 5:30PM - 7:30PM BST
June 17, 2026 4:30PM - 6:30PM UTC

Components

Connectivity, Cloud, Colocation

Services

Centralised Internet Breakout (CIB), Ethernet Services, Internet Transit (N4-Transit), Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, M2M 3G/4G Services, MPLS Services, N4-Protect (NGFW), N4Cloud Leeds, VDC Self Service - Wakefield, Network Management Portals, xDSL Services

Description

Platform engineers will be performing a controlled firmware upgrade of a core router at the affected site. During the scheduled maintenance window the device will be placed into maintenance mode. Traffic will be safely rerouted away from the router to allow the upgrade and reboot to be completed without customer disruption. During this time traffic will continue to flow via alternative paths in the core network. No downtime is expected, however services will be considered "At Risk" for the duration of the window due to the reduced resiliency. Our Platform engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Platform Team
Scheduled Maintenance - CHG00213473 - N-CENTRAL UpgradePlanned Maintenance

Schedule

June 18, 2026 6:30PM - 11:59PM BST
June 18, 2026 5:30PM - 10:59PM UTC

Components

Node4 Systems

Services

N-central (N-able)

Description

Description: On 18/06/2026, RMM engineers will be updating N-central to version 2026.2.0.17 Throughout the maintenance window, various services will be restarted and rmm.node4.co.uk will be unavailable whilst the change is carried out. Impact At Risk - 18/06/2026 18:30:00 - 18/06/2026 23:59:00 At Risk - During the upgrade access to rmm5.node4.co.uk will be unavailable. Support & Feedback Our RMM engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - DC4 Blue UPS - CHG00210664Planned Maintenance

Schedule

July 27, 2026 8:00AM - 6:00PM BST
July 27, 2026 7:00AM - 5:00PM UTC

Components

Colocation

Services

Northampton DC4 H1, Northampton DC4 H2

Description

On 27/07/2026, the Data Centre Operations Team will be overseeing UPS Preventative Maintenance and Firmware Updates on the DC4 Blue UPS 1 & 2 that service the B Power Feed for Hall 1 and 2 in Northampton. Throughout the maintenance window, the Blue Power Feed (B-Feed) will be 'At Risk’. Impact At Risk - 27/07/2026 08:00 to 18:00 At Risk – During the UPS firmware upgrade work, the Blue UPS system will need to be bypassed. This means there will be no UPS protection on the Blue UPS feeds to Northampton Data Hall 1 and 2. We will be running on generators during the work to minimise risk. The time on UPS bypass is expected to be no more than two hours. Support & Feedback Our Data Centre Operations Team will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any questions, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - DC4 Green UPS - CHG00210667Planned Maintenance

Schedule

July 28, 2026 8:00AM - 6:00PM BST
July 28, 2026 7:00AM - 5:00PM UTC

Components

Colocation

Services

Northampton DC4 H3

Description

On 28/07/2026, the Data Centre Operations Team will be overseeing UPS Preventative Maintenance and Firmware Updates on the DC4 Green UPS 1 & 2 that service the B Power Feed for Hall 3 in Northampton. Throughout the maintenance window, the Green Power Feed (B-Feed) will be 'At Risk’. Impact At Risk - 28/07/2026 08:00 to 18:00 At Risk – During the UPS firmware upgrade work, the Green UPS system will need to be bypassed. This means there will be no UPS protection on the Green UPS feeds to Northampton Data Hall 3. We will be running on generators during the work to minimise risk. The time on UPS bypass is expected to be no more than two hours. Support & Feedback Our Data Centre Operations Team will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any questions, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support