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Planned Maintenance In Progress
Welcome to Node4 status page detailing information about incidents and planned maintenance. Please use the subscribe button top right to subscribe to this feed to be able to receive updates. **Non-critical visits to the DCs are now allowed, subject to certain restrictions**. Please see Maintenance Section for info on COVID-19 and Data Centre Access

Incident Status

Operational

Components

Connectivity

Services

Ethernet Services



September 26, 2020 8:42AM BST
September 26, 2020 7:42AM UTC
[Identified] Following the incident yesterday with the VM fibre break this was resolved. We are aware of a number of services are still impacted, VirginMedia are still investigating to why these have not been restored service. As soon as we have an update this will be posted.

September 26, 2020 9:07AM BST
September 26, 2020 8:07AM UTC
[Identified] VirginMedia are currently in works of dispatching engineers to their Northampton Exchange to investigate the fibres.

September 26, 2020 10:51AM BST
September 26, 2020 9:51AM UTC
[Identified] Latest update from VMB. Engineer has been dispatched currently on route ETA 12:30. We will be contacted at this time when the engineer is on site and completed investigation into the fibres, to determine the time to resolve.

September 26, 2020 12:04PM BST
September 26, 2020 11:04AM UTC
[Investigating] Virgin Media Engineer has arrived on site and is investigating the fault.

September 26, 2020 1:17PM BST
September 26, 2020 12:17PM UTC
[Investigating] Engineer investigation continues, update to follow

September 26, 2020 2:18PM BST
September 26, 2020 1:18PM UTC
[Investigating] Engineers are checking Fibre to determine location of break.

September 26, 2020 2:52PM BST
September 26, 2020 1:52PM UTC
[Investigating] Splicer is due on site at 16:00, update to follow

September 26, 2020 4:18PM BST
September 26, 2020 3:18PM UTC
[Investigating] Splicer on site, looking for spare fibres to use

September 26, 2020 5:10PM BST
September 26, 2020 4:10PM UTC
[Investigating] Spare Fibres have been located and are being moved across

September 26, 2020 5:58PM BST
September 26, 2020 4:58PM UTC
[Investigating] One of the VMB Circuits has been restored and we can see some services coming back online. The other circuit should be up shortly which should resolve the incident fully.

September 26, 2020 6:13PM BST
September 26, 2020 5:13PM UTC
[Monitoring] Virgin have moved onto new Fibre and service has been restored, if you are still experiencing issues please contact the Node4 Service Desk on 0345 123 2222

Description

**UPDATED** 23 Sept 2020 Please see below In light of the ongoing COVID-19 situation in the UK, Node4 have issued further guidance to customers who co-locate their IT equipment in our data centres in Derby, Leeds and Northampton. Our official statement can be found here: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL-1.pdf Please subscribe to notifications on this site for further updates should the situation change over the coming weeks and months Thank you Node4 DC Ops

Components

Colocation

Services

Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4

Schedule

April 4, 2020 12:01AM - July 4, 2020 12:01AM BST
April 3, 2020 11:01PM - July 3, 2020 11:01PM UTC



April 3, 2020 4:22PM BST
April 3, 2020 3:22PM UTC
[Update] **UPDATED** 18 June 2020 Modified Data Centre access policy will be valid from 18 June until further notice.

June 18, 2020 9:04AM BST
June 18, 2020 8:04AM UTC
[Update] In line with UK Government recommendations, we now officially allow non-critical and routine visits to our sites, but we expect customers to follow the UK Government's social distancing rules, including the rule to keep at least two metres apart. More details on this can be found here : https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL-1.pdf

September 23, 2020 2:08PM BST
September 23, 2020 1:08PM UTC
[Update] In light of recent government advice on the use of face coverings / masks, we are asking our staff, security guards and customers to wear face coverings in the communal areas of our offices and data centres. This includes corridors, break out areas, toilets and kitchens. We are not asking customers to wear masks when working in the Data Halls as long as they are distanced from Node4 staff and other customers. As before, we expect customers to take responsibility for working in a COVID safe way when onsite and provide their own PPE as required. Please ask our onsite staff for guidance if needed Effective from 24th Sept 2020 Thanks Rik Williams (Head of Data Centres)

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

Collaboration




Operational

Colocation




Operational

Scheduled Maintenance

Schedule

September 29, 2020 10:00PM - September 30, 2020 1:00AM BST
September 29, 2020 9:00PM - September 30, 2020 12:00AM UTC

Components

Connectivity, Colocation

Services

Internet Transit (N4-Transit), MPLS Services, Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2

Description

KCOM will be performing maintenance on the infrastructure which provides connectivity between Derby and Global Switch POP. During this period Node4 will experience reduced redundancy for MPLS and Internet transit services from Derby. Services at DC1/DC2 will be at risk whilst this maintenance is taking place. In order to minimise risk during this change, MPLS and Internet traffic will be re-routed away from the current inter-DC link while the maintenance is performed. No downtime is expected, however, services will be considered “At Risk” for the duration of the window. Updates will be posted to N4Status during this planned maintenance. Support & Feedback Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your platform after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards, Node4 Technical Support

Schedule

October 2, 2020 12:01AM - 7:59AM BST
October 1, 2020 11:01PM - 6:59AM UTC

Components

Connectivity, Cloud

Services

Internet Transit (N4-Transit), MPLS Services, N4Cloud Leeds, N4Cloud Northampton

Description

We have been advised of essential maintenance which will take place on the dark fibre used for our DWDM network between the Wakefield (DC-3) and Northampton (DC-4) Data Centres. During this maintenance work, the fibre provider will re-route the fibre, which will cause a loss of service for 10GE ethernet circuits traversing that path (DC3<>DC4). Customers with circuits directly impacted by this work have already been contacted personally by Node4 Customer Services. Node4 circuits between Wakefield and Northampton used for Node4's Shared Cloud Platform, MPLS and Internet Transit will also be impacted by this maintenance. However, Node4 engineers will change routing preferences ahead of the maintenance to re-route services over alternative paths so that there is no direct service impact to our customers. Network latency for some services however will be increased during the period. The third-party maintenance window will result in Node4 experiencing reduced redundancy for MPLS and Internet transit services, with services being at risk whist the maintenance takes place. Impact: At Risk Friday 02/10/2020 at 00:01 BST – 02/10/2020 07:59 BST Support & Feedback Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any issues with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. Regards Node4 Technical Team

Schedule

October 11, 2020 8:00AM - 6:00PM BST
October 11, 2020 7:00AM - 5:00PM UTC

Components

Cloud

Services

N4Cloud Leeds

Description

On Saturday 10th October, engineers will be upgrading one of the storage arrays at our Wakefield Data Centre. This is required to ensure versions are kept current to ensure potential and known vulnerabilities and bugs are addressed. The maintenance process has been tested and is known to be non-disruptive however storage services within the Wakefield Data Centre will be "At Risk" during the change window. Customers taking CIFS services in Wakefield (DC3) may experience session disconnects during the maintenance window as the service fails over. Impact: At Risk - Saturday 10th October 10:00 - 18:00 BST No downtime is expected, however, services will be considered "At Risk" for the duration of the window. Updates will be posted to N4Status during this planned maintenance. Support & Feedback: Our cloud operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards, Node4 Technical Support