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Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance. For information on Data Centre Access and COVID-19 measures, please refer to the document below: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

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Scheduled Maintenance

Scheduled Maintenance - N4Secura VPC - CHG00076243Planned Maintenance

Schedule

December 6, 2023 10:00AM - 2:00PM GMT
December 6, 2023 10:00AM - 2:00PM UTC

Components

Cloud

Services

N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), N4Secura VPC (NNH1 - Northampton)

Description

On 6th December Node4 Cloud services engineers will be performing routine database maintenance on the managed backup platform. During this period, access to the client backup portal will be unavailable. All clients impacted by this maintenance will be contacted directly. Impact: Between 10:00 - 14:00 on 6th December access to the client backup portal will be unavailable. Support & Feedback Our Cloud engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Management
Schedule Maintenance -vCloud Director Availability -CHG00076447Planned Maintenance

Schedule

December 6, 2023 11:00AM - 5:00PM GMT
December 6, 2023 11:00AM - 5:00PM UTC

Components

Cloud

Services

N4Secura VPC (NNH1 - Northampton)

Description

On 6th December, Corp Cloud engineers will be upgrading the vCloud Director Availability environment in the Northampton (NNH1) to the latest version Throughout the maintenance window, various services will be restarted resulting in Disaster Recovery being unavailable for a short periods while the services are being restarted Impact At Risk - 11:00 06/12/23 until 17:00 06/12/23 Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager
Changes to our Self-Service IT Portal - CHG00076258Planned Maintenance

Schedule

December 7, 2023 9:30AM - 10:30AM GMT
December 7, 2023 9:30AM - 10:30AM UTC

Components

Node4 Systems

Services

ServiceNow - Customer Service Portal

Description

On 7th December, we will be making changes to how inbound emails are managed within our ticketing system. To ensure a seamless transition, we request that all Users wishing to raise tickets with us have successfully registered on our self-Service portal (https://gethelp.node4.co.uk) The process only takes a couple of minutes and grants you access to more features to help manage your services. Thank you Change Management
Scheduled Maintenance - IaaS cloud - CHG00075888 Planned Maintenance

Schedule

December 11, 2023 8:00AM - December 13, 2023 5:00PM GMT
December 11, 2023 8:00AM - December 13, 2023 5:00PM UTC

Components

Cloud

Services

N4Cloud Edinburgh

Description

Node4 engineers will be performing maintenance on the IaaS cloud (https://os-portal.n4cloud.co.uk), any associated virtual machines running in this portal will be at risk for the duration of the change window. No outage is expected, but you may also see some disruption to networking traffic or a slight delay with authentication between 19:00 - 23:00 on the 12th December. Support & Feedback Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager
Scheduled Maintenance -vCloud Director Availability -CHG00076984Planned Maintenance

Schedule

December 12, 2023 11:00AM - 5:00PM GMT
December 12, 2023 11:00AM - 5:00PM UTC

Components

Cloud

Services

N4Secura VPC (NGD1 - Newport)

Description

On 12th December, Corp Cloud engineers will be continue with the upgrading to the vCloud Director Availability environment in the Newport data centre (NGD1) to the latest version that was originally performed on CHG00076443. Throughout the maintenance window, various services will be restarted resulting in Disaster Recovery being unavailable for a short periods while the services are being restarted Impact 11:00 12/12/2023 until 17:00 12/12/2023 Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager
Scheduled Maintenance - N4 Protect Firmware Upgrade - CHG00074800Planned Maintenance

Schedule

December 12, 2023 10:00PM - December 13, 2023 4:00AM GMT
December 12, 2023 10:00PM - December 13, 2023 4:00AM UTC

Components

Connectivity

Services

N4-Protect (NGFW)

Description

On the 12th December the Network Infrastructure engineers will be performing maintenance to the internet connectivity of the N4Protect Firewall Services platform. Impact At Risk – 22:00 12/12/23 to 04:00 on the 13/12/2023. There will be an outage to all VPN and internet connectivity for up to 15 minutes during the window while this work is carried out. Users will be unable to access the Fortimanager system (https://fortimanager.node4.co.uk/) to view configuration or make changes for the duration of the change window. If an urgent update is required, please contact our Service Desk who can engage an engineer to perform this on your behalf. Support & Feedback Our Network Operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager
Scheduled Maintenance -vCloud Director Availability - CHG00076826Planned Maintenance

Schedule

December 13, 2023 11:00AM - 5:00PM GMT
December 13, 2023 11:00AM - 5:00PM UTC

Components

Cloud

Services

N4Secura VPC (VEN1 - Enfield)

Description

On 13th December, Corp Cloud engineers will be upgrading the vCloud Director Availability environment in the Enfield data centre (VEN1) to the latest version Throughout the maintenance window, various services will be restarted resulting in Disaster Recovery being unavailable for a short periods while the services are being restarted Impact 11:00 13/12/2023 until 17:00 13/12/23 Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager
Scheduled Maintenance -vCloud Director Availability - CHG00076843Planned Maintenance

Schedule

December 14, 2023 11:00AM - 5:00PM GMT
December 14, 2023 11:00AM - 5:00PM UTC

Components

Cloud

Services

N4Secura VPC (ISL2 - Slough)

Description

On 14th December, Corp Cloud engineers will be upgrading the vCloud Director Availability environment in the Slough data centre (ISL2) to the latest version Throughout the maintenance window, various services will be restarted resulting in Disaster Recovery being unavailable for a short periods while the services are being restarted Impact 11:00 14/12/2023 until 17:00 14/12/23 Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager
Scheduled Maintenance - Edinburgh Data Centre Cloud - CHG00076343Planned Maintenance

Schedule

December 14, 2023 9:00PM - December 15, 2023 2:00AM GMT
December 14, 2023 9:00PM - December 15, 2023 2:00AM UTC

Components

Cloud

Services

N4Cloud Edinburgh

Description

We would like to inform you about an upcoming network maintenance window for the Edinburgh DC Cloud. Maintenance Details: • Start Time: 21:00 14th December • End Time: 02:00 15th December • Location: Edinburgh Managed Switching infrastructure • Performed by: Platform Network Engineers During this maintenance window, our engineers will be decommissioning two switches and migrating a spine switch from its incumbent location. Please note that active services are on the master spine, the spine being moved is the backup. Therefore, we do not anticipate any impact during this window when these works have commenced. Impact: Services within the Edinburgh DC Cloud will be considered ‘at risk’ for the full duration of the maintenance window. While we do not expect any impact from this maintenance, please be aware that there is always a degree of risk involved. Support & Feedback *Please note, the Node4 definition of “At Risk” for Change Management means the potential for Full, Partial or Intermittent loss of, but not restricted to: Services, Access to Environments, Applications, Networks, Platforms and Data. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Scheduled Maintenance - vCloud Director Availability - CHG00076821Planned Maintenance

Schedule

December 15, 2023 11:00AM - 5:00PM GMT
December 15, 2023 11:00AM - 5:00PM UTC

Components

Cloud

Services

N4Secura VPC (ISL1 - Slough)

Description

On 15th December, Corp Cloud engineers will be upgrading the vCloud Director Availability environment in the Slough data centre (ISL1) to the latest version Throughout the maintenance window, various services will be restarted resulting in Disaster Recovery being unavailable for a short periods while the services are being restarted Impact 11:00 15/12/2023 until 17:00 15/12/23 Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit https://gethelp.node4.co.uk While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager