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All Systems Operational
Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance. For information on Data Centre Access and COVID-19 measures, please refer to the document below: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Node4 Systems




Operational

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Operational

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Operational

Scheduled Maintenance

vCentre upgrades - CHG00137557Planned Maintenance

Schedule

August 12, 2024 9:30AM - August 14, 2024 5:00PM BST
August 12, 2024 8:30AM - August 14, 2024 4:00PM UTC

Components

Cloud

Services

N4Secura VPC (ISL1 - Slough), N4Secura VPC (VEN1 - Enfield)

Description

On 12/08/2024, the Node4 Corporate Cloud Engineers will be performing routine maintenance to upgrade your Server Management Software, vCenter. This maintenance will affect your ability to manage your VMs via vCloud Director whilst the upgrade is being performed. Impact: At risk: 12/08/2024 at 09:30 until 17:00. Support & Feedback No downtime is expected, and our assessment of the change is low risk. Disruption is expected to be minimal, but as with any change, there is always an element of risk. Hence, we will be working within the predetermined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you experience any problems with your connection after this time or have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit gethelp.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Management Team
vCentre upgrades - CHG00137559Planned Maintenance

Schedule

August 13, 2024 9:30AM - 5:00PM BST
August 13, 2024 8:30AM - 4:00PM UTC

Components

Cloud

Services

N4Secura VPC (NNH1 - Northampton)

Description

On 13/08/2024, the Node4 Corporate Cloud Engineers will be performing routine maintenance to upgrade your Server Management Software, vCenter. This maintenance will affect your ability to manage your VMs via vCloud Director whilst the upgrade is being performed. Impact: At risk: 13/08/2024 at 09:30 until 17:00. Support & Feedback No downtime is expected, and our assessment of the change is low risk. Disruption is expected to be minimal, but as with any change, there is always an element of risk. Hence, we will be working within the predetermined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you experience any problems with your connection after this time or have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit gethelp.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Management Team
vCentre upgrades - CHG00137562Planned Maintenance

Schedule

August 14, 2024 9:30AM - 5:00PM BST
August 14, 2024 8:30AM - 4:00PM UTC

Components

Cloud

Services

N4Secura VPC (NGD1 - Newport)

Description

On 14/08/2024, the Node4 Corporate Cloud Engineers will be performing routine maintenance to upgrade your Server Management Software, vCenter. This maintenance will affect your ability to manage your VMs via vCloud Director whilst the upgrade is being performed. Impact: At risk: 14/08/2024 at 09:30 until 17:00. Support & Feedback No downtime is expected, and our assessment of the change is low risk. Disruption is expected to be minimal, but as with any change, there is always an element of risk. Hence, we will be working within the predetermined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you experience any problems with your connection after this time or have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit gethelp.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Management Team
scheduled Maintenance - Migrate the inet connectivity from VDC -CHG00142772HGPlanned Maintenance

Schedule

August 27, 2024 11:43AM - 11:43AM BST
August 27, 2024 10:43AM - 10:43AM UTC

Components

Connectivity

Services

Internet Transit (N4-Transit)

Description

Description: On the 7th September 2024, the Network Infrastructure engineers will be performing maintenance to the internet connectivity of the Wakefield VDC platform. Impact At Risk – 23:00 to 01:00 on the 7th September 2024. There will be an outage of up to 10 minutes during the window while this work is carried out. Support & Feedback Our network Infrastructure engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Emergency Maintenance - N4Protect Services Planned Maintenance

Schedule

October 18, 2024 6:00PM - October 19, 2024 12:00AM BST
October 18, 2024 5:00PM - October 18, 2024 11:00PM UTC

Components

Connectivity

Services

N4-Protect (NGFW)

Description

Good Afternoon Please be informed that we intend to conduct emergency maintenance this evening, 18th October, between 18:00 to 00:00, to ensure the stability of our N4Protect services. During this period, you may encounter brief service interruptions as we perform this activity, but we expect these to be minimal. We appreciate your understanding while this maintenance is carried out. Kind regards Node4 Incident Management Team

October 19, 2024 12:04AM BST
October 18, 2024 11:04PM UTC
[Update] Good evening, The work to restore resilience is complete, and our platform is now fully operational. If you encounter any issues, please update this ticket with your current status so our engineering team can assist you. Kind Regards, Node4 Incident Management
Planned maintenance - Move AE interfaces to new router - CHG00144578 Planned Maintenance

Schedule

October 28, 2024 9:00PM - October 29, 2024 2:00AM GMT
October 28, 2024 9:00PM - October 29, 2024 2:00AM UTC

Components

Cloud

Services

N4Cloud Derby

Description

Description: On 28/10/2024, network engineers will be migrating uplinks from one core MPLS pe to another in the core network. Impact At Risk - 28/10/2024 21:00:00 - 29/10/2024 02:00:00 There is resilience in place for these circuits. Resilience will be reduced during the change. Services are deemed at risk for the duration of the window. Support & Feedback Our Network engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support