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All Systems Operational
Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance. For information on Data Centre Access and COVID-19 measures, please refer to the document below: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Node4 Systems




Operational

Connectivity




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Points of presence




Operational

Cloud




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Collaboration




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3rd Party




Operational

Scheduled Maintenance

Scheduled Maintenance - Wakefield/Leeds Core Switch Upgrade - CHG0069944Planned Maintenance

Schedule

February 6, 2022 8:00PM - 11:59PM GMT
February 6, 2022 8:00PM - 11:59PM UTC

Components

Cloud

Services

N4Cloud Leeds

Description

Background: On Sunday 6th February 2022, Node4 Engineering Team will be performing essential maintenance to upgrade a set of core switches within the N4CLOUD Platform. Cloud Services in Wakefield will be at risk for the duration of the window. Impact: At Risk – Sunday 6th February 2022 20:00 – Sunday 6th February 2022 23:59 (GMT) No downtime is expected, however, services will be considered ‘At Risk’ for the duration of the window. Updates will be posted to N4Status during this planned maintenance. Support & Feedback Our network infrastructure engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager
Scheduled Maintenance - Equinix Slough (LD5) Core Router Upgrade - CHG0069855Planned Maintenance

Schedule

February 9, 2022 10:00PM - February 10, 2022 4:00AM GMT
February 9, 2022 10:00PM - February 10, 2022 4:00AM UTC

Components

Points of presence

Services

Equinix Slough

Description

On 9th February 2022, Network Infrastructure engineers will be performing Core Router Software Upgrades in our Equinix Slough POP (LD5). Impact At Risk – 09/02/2022 22:00 – 10/02/2022 04:00 Services within LD5 will be at risk for the duration of the maintenance window, and there will be one failover event requiring 15 minutes of downtime (for those without a resilient service) between 23:01 – 00:00. Please note that all customers expected to be impacted by an outage will be contacted directly. Updates will be posted to N4Status during this planned maintenance. Support & Feedback Our network infrastructure engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager
Scheduled Maintenance - VOSS Upgrade - CHG0068791Planned Maintenance

Schedule

February 10, 2022 7:00PM - February 11, 2022 5:00AM GMT
February 10, 2022 7:00PM - February 11, 2022 5:00AM UTC

Components

Collaboration

Services

HCS

Description

On the 10th February 2022, N4Engage engineers will be carrying out planned upgrades to https://portal.n4uc.net/ Throughout the maintenance window, various services will be restarted and therefore availability will be intermittent. Impact Intermittent Availability – 10th February 2022 19:00 to 11th February 2022 05:00 (GMT) Periods of downtime are expected during the maintenance window above as restarts are necessary to carry out part of upgrades. Support & Feedback Our N4Engage engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your services after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager