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Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance.

Node4 Systems




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Connectivity




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Points of presence




Operational

Cloud




Operational

Collaboration




Operational

Colocation




Operational

Security




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3rd Party




Operational

Scheduled Maintenance

Scheduled maintenance - N-Central rmm5.node4.co.uk:8443 - CHG00232901Planned Maintenance

Schedule

October 19, 2026 6:30PM - 11:59PM BST
October 19, 2026 5:30PM - 10:59PM UTC

Components

Node4 Systems

Services

N-central (N-able)

Description

Description: On 19/10/2026, RMM engineers will be updating N-central to version 2026.4.0.27 Throughout the maintenance window, various services will be restarted and rmm5.node4.co.uk:8443 will be unavailable whilst the change is carried out. Impact At Risk - 19/10/2026 18:30 – 18/10/2026 23:59 At Risk - During the upgrade access to rmm5.node4.co.uk:8443 will be unavailable. Support & Feedback Our RMM engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - Routing Engine Hardware Refresh - CHG00230456Planned Maintenance

Schedule

October 20, 2026 8:00PM - October 21, 2026 4:00AM BST
October 20, 2026 7:00PM - October 21, 2026 3:00AM UTC

Components

Connectivity, Points of presence, 3rd Party

Services

Centralised Internet Breakout (CIB), Ethernet Services, HSCN Network, Internet Transit (N4-Transit), MPLS Services, Telehouse North

Description

Description: On 20/10/2026 @ 20:00:00 Platform engineers will be performing Routing Engine Hardware Refresh and Junos Upgrade on the Node4 core. Services directly connected to the platform under maintenance may experience a temporary interruption to connectivity during the maintenance window. Any disruption is expected to be brief, with an estimated impact duration of approximately 20 minutes; however, connectivity should be considered at risk for the duration of the maintenance window Impact At Risk - 20/10/2026 20:00:00 - 21/10/2026 04:00:00 BST Traffic will be re-routed via other parts of the Node4 Core. Customers may notice brief service disruption while traffic is being routed away from the device in the maintenance. Support & Feedback Our network infrastructure engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support@node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - Routing Engine Hardware Refresh - CHG00230535Planned Maintenance

Schedule

October 22, 2026 8:00PM - October 23, 2026 4:00AM BST
October 22, 2026 7:00PM - October 23, 2026 3:00AM UTC

Components

Connectivity, Colocation, 3rd Party

Services

Centralised Internet Breakout (CIB), Ethernet Services, HSCN Network, Internet Transit (N4-Transit), Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, MPLS Services

Description

Description: On 22/10/2026 @ 20:00:00 Platform engineers will be performing Routing Engine Hardware Refresh and Junos Upgrade on the Node4 core. Services directly connected to the platform under maintenance may experience a temporary interruption to connectivity during the maintenance window. Any disruption is expected to be brief, with an estimated impact duration of approximately 20 minutes; however, connectivity should be considered at risk for the duration of the maintenance window Impact At Risk - 22/10/2026 20:00:00 - 23/10/2026 04:00:00 BST Traffic will be re-routed via other parts of the Node4 Core. Customers may notice brief service disruption while traffic is being routed away from the device in the maintenance. Support & Feedback Our network infrastructure engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support@node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - Commvault backups - CHG00227952Planned Maintenance

Schedule

October 27, 2026 10:00AM - 12:30PM GMT
October 27, 2026 10:00AM - 12:30PM UTC

Components

Node4 Systems, Cloud

Services

N4Cloud Leeds, N4Cloud Northampton, Commvault backup

Description

Description: On 27/10/2026 Platform engineers will be failover over the object storage load balancers. Throughout the maintenance window the load balancers will be failed over for routine tests to ensure there’s no disruption to traffic. Impact Commvault backups will have potential impact during the failover action. No data will be lost during the failover as the service will recover immediately. Support & Feedback Our Platform engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - VPortal - CHG00233045Planned Maintenance

Schedule

October 27, 2026 8:00PM - 10:00PM GMT
October 27, 2026 8:00PM - 10:00PM UTC

Components

Cloud

Services

N4Cloud Portal

Description

Description: On 27/10/2026, Internal IT engineers will be upgrading the vportal.n4cloud.co.uk load balancers Throughout the maintenance window, various services will be restarted. Due to the high availability configuration of the load balancer appliances, the upgrades will occur on secondary node first thereby ensuring minimal to no impact on running services. Impact At Risk – 27/10/2026 20:00:00 to 27/10/2026 22:00:00 No downtime is expected; however, services will be considered "At Risk" for the duration of the window. Support & Feedback Our Internal IT engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - SIPLink- CHG00234461Planned Maintenance

Schedule

October 27, 2026 8:00PM - 10:00PM GMT
October 27, 2026 8:00PM - 10:00PM UTC

Components

Collaboration

Services

SIPLink Derby, SIPLink Leeds, Microsoft Direct Routing, Webex Calling

Description

Description: On 27/10/2026 Collaboration engineers will be carrying out planned maintenance to modify routing of international inbound call traffic. Throughout the maintenance window, engineers will be monitoring live traffic to ensure no impact is observed. Impact At Risk - 8PM BST to 10PM BST No downtime is expected, however services will be considered “At Risk” for the duration of the window. Support & Feedback Our Collaboration engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - VCD Portal - CHG00233059Planned Maintenance

Schedule

October 28, 2026 7:00PM - 10:00PM GMT
October 28, 2026 7:00PM - 10:00PM UTC

Components

Cloud

Services

N4Cloud Portal

Description

Description: On 28/10/2026, Internal IT engineers will be upgrading vcd.n4cloud.co.uk load balancers Throughout the maintenance window, various services will be restarted. Due to the high availability configuration of the Netscaler appliances, the upgrades will occur on secondary node first thereby ensuring minimal to no impact on running services. Impact At Risk – 28/10/2026 19:00:00 to 28/10/2026 22:00:00. No downtime is expected; however, services will be considered "At Risk" for the duration of the window. Support & Feedback Our Internal IT engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - N-Central rmm.node4.co.uk - CHG00232895Planned Maintenance

Schedule

November 8, 2026 8:00AM - 3:00PM GMT
November 8, 2026 8:00AM - 3:00PM UTC

Components

Node4 Systems

Services

N-central (N-able)

Description

Description: On 08/11/2026, RMM engineers will be updating N-central to version 2026.4.0.27 Throughout the maintenance window, various services will be restarted and rmm.node4.co.uk will be unavailable whilst the change is carried out. Impact At Risk - 08/11/2026 08:00 – 08/11/2026 15:00 At Risk - During the upgrade access to rmm.node4.co.uk will be unavailable. Support & Feedback Our RMM engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - DC4 Colocation - CHG00230572 Planned Maintenance

Schedule

November 10, 2026 8:00AM - 6:00PM GMT
November 10, 2026 8:00AM - 6:00PM UTC

Components

Colocation

Services

Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3

Description

Description: On 10/11/2026, the Data Centre Operations Team will be overseeing HV maintenance inspection and service work at Northampton DC4. Throughout the maintenance window, no service impact is expected, however the DC4 Power Feeds will be 'At Risk’. Impact At Risk - 10/11/2026 08:00 to 18:00 At Risk – During the HV maintenance inspection and service work the mains power and HV power systems will be switched off and the site will be transitioned to generator power supply for the duration of the work. This means there will be no mains power backup during the work. The site mains failure tests are conducted quarterly and no impact is expected. However due to the reduction of resiliency the service is deemed at risk. Support & Feedback Our Data Centre Operations Team will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any questions, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Node4 Christmas Change Freeze 2026Planned Maintenance

Schedule

November 26, 2026 9:00PM - January 6, 2027 6:00AM GMT
November 26, 2026 9:00PM - January 6, 2027 6:00AM UTC

Components

Node4 Systems, Connectivity, Points of presence, Cloud, Collaboration, Colocation, Security, 3rd Party

Services

Azure Services, Antivirus, Centralised Internet Breakout (CIB), Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Equinix Manchester Williams House (MA1), Equinix Slough (LD5), Ethernet Services, HCS, HSCN Network, Internet Services, Internet Transit (N4-Transit), Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, M2M 3G/4G Services, Microsoft 365, MPLS Services, N4-Protect (NGFW), N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough, Manage Engine Site 24x7, VDC Self Service - Wakefield, VDC Self Service - Northampton, Network Management Portals, Nexus Portal, Node4 Website, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, ServiceNow - Customer Service Portal, SIEM, SIPLink Derby, SIPLink Leeds, Synergy House Manchester, Telehouse North, Veeam Cloud Connect, Vulnerability Management, xDSL Services, Zerto (DRaaS), N4Cloud Edinburgh, N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), Webex Contact Centre, N4Secura VPC (NNH1 - Northampton), Microsoft Direct Routing, Webex Calling, N-central (N-able), Cloudflare, FortiSASE, Equinix Manchester (MA5), Telehouse South, Commvault backup

Description

🎄 Christmas Change Freeze 2026 Key Dates 🎄 Good morning, as the Christmas period approaches, we will be undertaking a Christmas Change Freeze over the festive period. Key dates to be aware of: ⚠️ Heightened Awareness — Black Friday & Cyber Monday From 21:00 on Thursday 26 November 2026 until 17:00 on Tuesday 1 December 2026. This is not a full change freeze, but we will be avoiding major works that could potentially impact our retail customers. ❄️ Christmas Change Freeze From 21:00 on Wednesday 16 December 2026 until 06:00 on Wednesday 6 January 2027. 👥 Customer Change Freezes Individual customers may impose their own freeze dates. We would encourage clients to notify us on individual change freeze dates so we can make preparations. If you have any questions regarding the maintenance at any point, please call 0345 123 2229 or visit support@node4.co.uk; alternatively please speak to your Service Delivery Manager/Account Manager. Many thanks, Node4 Change Management.
Scheduled maintenance - DC3 Colocation - CHG00230568Planned Maintenance

Schedule

December 8, 2026 8:00AM - 6:00PM GMT
December 8, 2026 8:00AM - 6:00PM UTC

Components

Colocation

Services

Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4

Description

Description: On 08/12/2026, the Data Centre Operations Team will be overseeing HV maintenance inspection and service work at Leeds DC3. Throughout the maintenance window, no service impact is expected, however the DC3 Power Feeds will be 'At Risk’. Impact At Risk - 08/12/2026 08:00 to 18:00 At Risk – During the HV maintenance inspection and service work the mains power and HV power systems will be switched off and the site will be transitioned to generator power supply for the duration of the work. This means there will be no mains power backup during the work. The site mains failure tests are conducted quarterly and no impact is expected. However due to the reduction of resiliency the service is deemed at risk. Support & Feedback Our Data Centre Operations Team will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any questions, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support