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Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance. For information on Data Centre Access and COVID-19 measures, please refer to the document below: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

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Operational

Scheduled Maintenance

Upcoming Network Maintenance for Migration to New Core NetworkPlanned Maintenance

Schedule

January 7, 2025 5:29PM - March 31, 2025 5:29PM BST
January 7, 2025 5:29PM - March 31, 2025 4:29PM UTC

Components

Node4 Systems, Connectivity, Points of presence, Cloud, Collaboration, Colocation, Security, 3rd Party

Services

Antivirus, Centralised Internet Breakout (CIB), Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Equinix Manchester Williams House (MA1), Equinix Slough (LD5), Ethernet Services, Global Switch, HCS, HSCN Network, Internet Services, Internet Transit (N4-Transit), Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, M2M 3G/4G Services, Microsoft 365, MPLS Services, N4-Protect (NGFW), N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough, VDC Self Service - Wakefield, VDC Self Service - Northampton, Network Management Portals, Nexus Portal, Node4 Website, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, ScienceLogic, ServiceNow - Customer Service Portal, SIEM, SIPLink Derby, SIPLink Leeds, Synergy House Manchester, Telehouse North, Veeam Cloud Connect, Vulnerability Management, xDSL Services, Zerto (DRaaS), N4Cloud Edinburgh, N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), Webex Contact Centre, N4Secura VPC (NNH1 - Northampton), Microsoft Direct Routing, Webex Calling

Description

As part of Node4’s ongoing commitment to delivering high-performance and reliable networks, we are excited to announce the rollout of our new Core Network. (https://node4.co.uk/blog/node4-signs-deal-with-virgin-media-business-wholesale-to-upgrade-core-network/) This advanced infrastructure will enable us to enhance network capacity, improve reliability, and support your growing connectivity needs. Over Q1, we will carry out a series of planned network maintenance activities as we migrate services from our existing network to the new Core Network. What to Expect During the Maintenance • Traffic Management: During the maintenance periods, we will manually adjust network metrics to redirect traffic away from the specific network segments being worked on. This proactive approach ensures minimal disruption to your services, with traffic rerouted to alternative paths for continuity. • Latency Changes: o You may experience temporary increases in latency while traffic is routed through alternate paths during maintenance. o Additionally, some changes in latency may occur as services are migrated to the new network, which reflects the inherent characteristics of fibre routes and distances between data centres. Individual maintenance notices will be issued with a standard 10-day advance notice, specifying the specific leg involved, we anticipate around 8 maintenance windows will be required within Q1. Were aiming to have the new core network complete by the 31st March. Thank you for your understanding and cooperation as we work to enhance your network experience. Should you have any questions or require further clarification, please do not hesitate to contact your SDM, our support team or account manager.
Scheduled maintenance - WKF Network switch upgrade - CHG00151623Planned Maintenance

Schedule

January 16, 2025 4:00PM - 8:00PM GMT
January 16, 2025 4:00PM - 8:00PM UTC

Components

Cloud

Services

N4Cloud Portal, VDC Self Service - Wakefield

Description

Description: On 16/01/2025, N4 Platform Cloud Storage engineers will be upgrading the Reference Configuration File (RCF) on a pair of NetApp Cluster Network Switches (Cisco) located in our Wakefield DC. Throughout the maintenance window, various services will be restarted we do not anticipate any impact on our resilient services, however, the platform is considered at risk during the window. Impact At Risk - 16/01/2025 @16:00 - 16/01/2025 @20:00 (GMT) No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our N4 Storage team engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - MPLS circuits - CHG00150333Planned Maintenance

Schedule

January 22, 2025 9:00PM - January 23, 2025 2:00AM GMT
January 22, 2025 9:00PM - January 23, 2025 2:00AM UTC

Components

Cloud

Services

N4Cloud Derby

Description

Description: On 07/01/2025, network engineers will be migrating uplinks from one core MPLS pe to another in the core network. Impact At Risk - 22/01/2025 21:00:00 - 23/01/2025 02:00:00 There is resilience in place for these circuits. Resilience will be reduced during the change. Services are deemed at risk for the duration of the window. Support & Feedback Our Network engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled Maintenance - WKF ACI replacements - CHG00154497Planned Maintenance

Schedule

January 23, 2025 7:00PM - January 24, 2025 2:00AM GMT
January 23, 2025 7:00PM - January 24, 2025 2:00AM UTC

Components

Cloud

Services

VDC Self Service - Wakefield

Description

On 23rd January 2025, Platform SDN engineers will be replacing hardware components in our Data Centre Fabric. Throughout the maintenance window, various services will be ‘at risk’. Impact At Risk - 23/01/2025 19:00 - 24/01/2025 02:00 Whilst every effort will be made to minimise the risk and potential impact and downtime is not expected, services are at risk during the change window. Node4 are undertaking their own internal testing before, during and after the change window. For those customers who currently do not have a support contract with Node4, we would strongly advise undertaking separate system testing to their respective systems after the change window and please call Technical Support at 0345 123 2229 if any issues arise. Support & Feedback Our Platform SDN engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Network Maintenance Notification: New Core Migration - LD5 ↔ Equinix MA1Planned Maintenance

Schedule

January 23, 2025 8:00PM - 11:59PM GMT
January 23, 2025 8:00PM - 11:59PM UTC

Components

Node4 Systems, Connectivity, Points of presence, Cloud, Collaboration, Colocation, Security, 3rd Party

Services

Antivirus, Centralised Internet Breakout (CIB), Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Equinix Manchester Williams House (MA1), Equinix Slough (LD5), Ethernet Services, Global Switch, HCS, HSCN Network, Internet Services, Internet Transit (N4-Transit), Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, M2M 3G/4G Services, Microsoft 365, MPLS Services, N4-Protect (NGFW), N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough, VDC Self Service - Wakefield, VDC Self Service - Northampton, Network Management Portals, Nexus Portal, Node4 Website, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, ScienceLogic, ServiceNow - Customer Service Portal, SIEM, SIPLink Derby, SIPLink Leeds, Synergy House Manchester, Telehouse North, Veeam Cloud Connect, Vulnerability Management, xDSL Services, Zerto (DRaaS), N4Cloud Edinburgh, N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), Webex Contact Centre, N4Secura VPC (NNH1 - Northampton), Microsoft Direct Routing, Webex Calling

Description

Maintenance Window: 20:00 to 23:59 (GMT) Background As outlined in our communication titled “Upcoming Network Maintenance for Migration to New Core Network”, this maintenance marks the first step in migrating the LD5 ↔ Equinix MA1 connection to our new core network. During the maintenance period, network metrics will be manually adjusted to redirect traffic away from the affected segment. This proactive approach is designed to ensure minimal service disruption by re-routing traffic to alternative paths, maintaining service continuity. Impact • At Risk: 23rd January, 20:00–23:59 (GMT) Customers may experience latency changes during the maintenance window as traffic is rerouted. Support & Feedback Our Platform Network engineers will actively monitor the process to minimise any potential inconvenience. Maintenance such as this is essential to ensure the quality and resilience of our services, and we deeply appreciate your patience. If you have any questions or feedback, please don’t hesitate to reach out. Kind regards, Node4 Technical Support
Scheduled Maintenance - WKF ACI replacements - CHG00154498Planned Maintenance

Schedule

January 24, 2025 7:00PM - January 25, 2025 2:00AM GMT
January 24, 2025 7:00PM - January 25, 2025 2:00AM UTC

Components

Cloud

Services

VDC Self Service - Wakefield

Description

On 24/01/2025 , Platform SDN engineers will be replacing hardware components in our Data Centre Fabric. Throughout the maintenance window, various services will be ‘at risk’. Impact At Risk - 24/01/2025 19:00 - 25/01/2025 02:00 Whilst every effort will be made to minimise the risk and potential impact and downtime is not expected, services are at risk during the change window. Node4 are undertaking their own internal testing before, during and after the change window. For those customers who currently do not have a support contract with Node4, we would strongly advise undertaking separate system testing to their respective systems after the change window and please call Technical Support at 0345 123 2229 if any issues arise. Support & Feedback Our Platform SDN engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Network Maintenance Notification: New Core Migration – Equinix MA1 ↔ Wakefield - CHG00154426Planned Maintenance

Schedule

January 26, 2025 6:00PM - 11:59PM GMT
January 26, 2025 6:00PM - 11:59PM UTC

Components

Node4 Systems, Connectivity, Points of presence, Cloud, Collaboration, Colocation, Security, 3rd Party

Services

Antivirus, Centralised Internet Breakout (CIB), Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Equinix Manchester Williams House (MA1), Equinix Slough (LD5), Ethernet Services, Global Switch, HCS, HSCN Network, Internet Services, Internet Transit (N4-Transit), Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, M2M 3G/4G Services, Microsoft 365, MPLS Services, N4-Protect (NGFW), N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough, VDC Self Service - Wakefield, VDC Self Service - Northampton, Network Management Portals, Nexus Portal, Node4 Website, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, ScienceLogic, ServiceNow - Customer Service Portal, SIEM, SIPLink Derby, SIPLink Leeds, Synergy House Manchester, Telehouse North, Veeam Cloud Connect, Vulnerability Management, xDSL Services, Zerto (DRaaS), N4Cloud Edinburgh, N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), Webex Contact Centre, N4Secura VPC (NNH1 - Northampton), Microsoft Direct Routing, Webex Calling

Description

Date: 26/01/2025 Maintenance Window: 18:00 to 23:59 (GMT) Background As outlined in our communication titled “Upcoming Network Maintenance for Migration to New Core Network”, this maintenance marks the first step in migrating the Wakefield ↔ Equinix MA1 connection to our new core network. During the maintenance period, network metrics will be manually adjusted to redirect traffic away from the affected segment. This proactive approach is designed to ensure minimal service disruption by rerouting traffic to alternative paths, maintaining service continuity. Impact At Risk: 26th January, 18:00–23:59 (GMT) Customers may experience latency changes during the maintenance window as traffic is rerouted. Support & Feedback Our Platform Network engineers will actively monitor the process to minimise any potential inconvenience. Maintenance such as this is essential to ensure the quality and resilience of our services, and we deeply appreciate your patience. If you have any questions or feedback, please don’t hesitate to reach out. Kind regards, Node4 Technical Support
Scheduled Maintenance - Veeam Backup -CHG00154276Planned Maintenance

Schedule

January 30, 2025 10:00AM - 4:00PM GMT
January 30, 2025 10:00AM - 4:00PM UTC

Components

Cloud

Services

Veeam Cloud Connect

Description

Dear Customers, Please be informed that we will be performing a scheduled maintenance to migrate the Veeam Backup & Replication configuration database to a new SQL server. During this maintenance window, the following services will be impacted: Restore Operations: Customers will not be able to perform any restore operations. Backup Jobs: All backup jobs will be temporarily halted and will not run during the maintenance period. Maintenance Window: At risk Date: 30/01/2025 Time: 10:00 to 16:00 Impact: Cloud Connect backup services will be unavailable for some of the duration of the window. Support & Feedback Our N4 Corp Cloud engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support