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Planned Maintenance In Progress
Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance. For information on Data Centre Access and COVID-19 measures, please refer to the document below: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf
Emergency maintenance - Wakefield vCloud - CHG00173417Planned Maintenance

Description

Description: On 16th July, Platform Cloud engineers will be performing maintenance on the Wakefield vCloud service accessible from vdc-wkf-01.n4cloud.co.uk Impact At Risk – Between 16th July 19:00 - 17th July 03:00 No downtime is expected, however VM networking services will be considered "At Risk" for the duration of the window. Support & Feedback Our Platform Cloud engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support

Components

Cloud

Services

N4Cloud Leeds, VDC Self Service - Wakefield

Schedule

July 16, 2025 7:00PM - July 17, 2025 3:00AM BST
July 16, 2025 6:00PM - July 17, 2025 2:00AM UTC


July 16, 2025 7:00PM BST
July 16, 2025 6:00PM UTC
[Update] Emergency maintenance - Wakefield vCloud - CHG00173417 is starting.

Node4 Systems




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Operational

Scheduled Maintenance

Scheduled maintenance - Derby DC2 UPS replacementsPlanned Maintenance

Schedule

June 24, 2025 8:00AM - September 5, 2025 5:00PM BST
June 24, 2025 7:00AM - September 5, 2025 4:00PM UTC

Components

Colocation

Services

Derby DC2 H1, Derby DC2 H2

Description

Description: On 24/06/2025, the Derby Data Centre Operations Infrastructure team will be continuing with the legacy DC2 UPS replacement project. There are multiple stages to this project of decommissioning the legacy DC2 UPS system and installing a new system with improved efficiency and resiliency. Key dates and activity booked in at present are: 03/07/2025 – Disconnection of legacy UPS 02 and removal of the unit. Load will be supported on UPS 03, 04 and 05 but operating at reduced resiliency until the new system installation is complete. 15/07/2025 – Commissioning and load bank testing of new UPS 01 & 02. 03/08/2025 – Transfer from legacy DC2 UPS system to new UPS system. Date TBC – Installation and commissioning of new UPS 03. When transferring from the legacy UPS system to the new system on the 03/08/2025 there will be times of running on non UPS backed generator power. So power in DC2 is deemed 'at risk' during this work. There will be another window of non UPS backed power at a later date when new UPS 03 is brought online. No service impact is expected. Impact At Risk - 03/08/2025 08:00 – 17:00 GMT No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our Data Centre Infrastructure team will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - DC2 UPS replacement - CHG00169963Planned Maintenance

Schedule

August 3, 2025 8:00AM - 5:00PM BST
August 3, 2025 7:00AM - 4:00PM UTC

Components

Colocation

Services

Derby DC2 H1, Derby DC2 H2

Description

Description: On 03/08/2025, the Derby Data Centre Operations Infrastructure team will be completing a critical part of the legacy DC2 UPS replacement project. Node4 continually invest in our Data Centres infrastructure, to maintain impeccable uptime, improve efficiency and ensure reliability of these critical facilities. As the DC2 UPS system is end of life, work has been underway to remove some of the legacy system and install a new system with no foreseen impact to service. On the 03/08/2025 a key part of the project will be completed that contains a small risk. On this day we will be switching to generator power (N+1), going into maintenance bypass on the legacy UPS system in order to switch to the new system and bring it online before switching back to mains power. Running on generator power drawing maintenance bypass means we are protected from any mains power interruptions. During times on maintenance bypass however the IT load is not protected from power interruptions, however we test our resilient generators regularly and the risk should be minimal. The time on raw generator power will be minimal, under an hour within the change window. No service impact is expected. At a later date there will be one further change when we add a new additional UPS in to the system which will follow a similar process and will have another N4status update. Impact At Risk - 03/08/2025 08:00 – 17:00 GMT No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our Data Centre Infrastructure team will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support