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Planned Maintenance In Progress
Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance. For information on Data Centre Access and COVID-19 measures, please refer to the document below: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Incident Status

Operational

Components

Colocation

Services

Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3



July 19, 2024 9:26AM BST
July 19, 2024 8:26AM UTC
[Identified] We have been made aware of a CrowdStrike update which is impacting services on Windows devices. CrowdStrike engineering have identified a content deployment related to this issue and reverted those changes. CrowdStrike advised to implement the below work around steps to restore services. 1, Windows Recovery Environment. 2, Reboot to safe mode. 3. Navigate to the C:\Windows\System32\drivers\CrowdStrike directory. 4.Locate the file matching “C-00000291*.sys”, and delete it. 5. Boot the host normally. Please contact Node4 Service Desk if your Windows devices have CrowdStrike installed and are managed by Node4. Node4 are not directly impacted as a result of this issue. Kind regards, Node4 Incident Management

Description

Infrastructure replacement work is scheduled as part of our proactive maintenance regime for DC3 Hall 3 Chiller 3. ***Due to delivery delays completion date is being extended to 25th July*** This will take place from 11th-25th July 2024. During this work, a temporary chiller will be installed to maintain cooling resiliency. However, due to the nature of the work there may be temperature fluctuations at times as we switch between systems. Support & Feedback No downtime or disruption is expected, however as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit gethelp.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Components

Colocation

Services

Leeds DC3 H3

Schedule

July 11, 2024 7:00AM - July 19, 2024 7:00PM BST
July 11, 2024 6:00AM - July 19, 2024 6:00PM UTC



July 11, 2024 7:00AM BST
July 11, 2024 6:00AM UTC
[Update] Scheduled work replacing DC3 Chiller 3 is commencing.

July 16, 2024 10:15AM BST
July 16, 2024 9:15AM UTC
[Update] ***Due to delivery delays completion date is being extended to 25th July***

Node4 Systems




Operational

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

Collaboration




Operational

Colocation




Operational

Security




Operational

3rd Party




Operational

Scheduled Maintenance

Schedule

July 16, 2024 9:00PM - July 17, 2024 12:00AM BST
July 16, 2024 8:00PM - July 16, 2024 11:00PM UTC

Components

Connectivity

Services

N4-Protect (NGFW)

Description

Please be informed that the Node4 Platform Network Engineers will be performing emergency maintenance to restart the SSL VPN process on the N4 Protect firewalls. The details are as follows: Date and Time: Tonight, 16/07/2024, from 21:00 to 00:00. Purpose: To rectify an issue affecting some customers who are experiencing poor performance while using the Forticlient to connect to their N4 Protect firewalls. Impact: Impact - Users connected to the SSL VPN during this time will be disconnected and will need to login again once the maintenance is complete. We apologise for any inconvenience this may cause and appreciate your understanding. Kind regards Node4 Change Management Team