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Active Incident
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Incident Status

Operational

Components

Cloud

Services

N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough



August 15, 2018 4:55PM BST
August 15, 2018 3:55PM UTC
[Investigating] As of 09am 15th August 2018, Node4 have been aware of the discovery of a new “speculative execution side-channel" type vulnerabilities within Intel processors. Called L1 Terminal Fault (L1TF) or "Foreshadow", this vulnerability concerns processors with SMT technology which could allow malicious code running on one thread to access data from the other thread's L1 cache within a single core. Of the 3 discovered variants only L1FT VVM could affect Node4 Cloud services. L1FT / Foreshadow vulnerability is extremely complex to implement and only a proof of concept , developed in the laboratory, validated its existence. While there is currently no single fix for the vulnerabilities, a number of vendors have released suggested mitigations and remediation(s). As these are released, we’ll assess, test, coordinate and deploy accordingly across our environment. We will communicate to affected customers if actions that would impact their environments are required. Node4 takes security of its clients and its own infrastructure extremely seriously and work closely with our partners, manufacturers and publishers, to improve the security of our infrastructure every day. This complex and evolving situation will be monitored by Node4 Security Operations Centre to ensure our customers’ environments are protected, and we’ll do that in the least impactful manner possible. Thanks Node4 Technical Support

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

Collaboration




Operational

Colocation




Operational

Scheduled Maintenance

Schedule

September 24, 2019 10:00PM - September 25, 2019 12:00AM BST
September 24, 2019 9:00PM - September 24, 2019 11:00PM UTC

Components

Connectivity, Cloud

Services

MPLS Services, N4Cloud Leeds

Description

On 24-09-2019 22:00 Node4 Engineers will be carrying out work to upgrade the firmware on one of the core switches upstream to the cloud platform at Wakefield We expect failover to be around 1-3 minutes or less while we re-route traffic around the core switch, you may experience slight degradation across MPLS and Internet transit paths while traffic is re-routed. Impact At Risk – 24-09-2019 22:00 – 25-09-2019 00:00 No downtime is expected, however services will be considered “At Risk” for the duration of the window. Updates will be posted to N4Status during this planned maintenance. Support & Feedback Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your platform after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards, Node4 Technical Support

Schedule

September 29, 2019 10:00PM - September 30, 2019 12:00AM BST
September 29, 2019 9:00PM - September 29, 2019 11:00PM UTC

Components

Connectivity, Cloud

Services

MPLS Services, N4Cloud Leeds

Description

On 29-09-2019 22:00 Node4 Engineers will be carrying out work to upgrade the firmware on one of the core switches upstream to the cloud platform at Wakefield We expect failover to be around 1-3 minutes or less while we re-route traffic around the core switch, you may experience slight degradation across MPLS and Internet transit paths while traffic is re-routed. Impact At Risk – 29-09-2019 22:00 – 30-09-2019 00:00 No downtime is expected, however services will be considered “At Risk” for the duration of the window. Updates will be posted to N4Status during this planned maintenance. Support & Feedback Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your platform after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards, Node4 Technical Support
DC4 Office RefurbishmentPlanned Maintenance

Schedule

October 1, 2019 9:00PM - December 20, 2019 5:00PM GMT
October 1, 2019 8:00PM - December 20, 2019 5:00PM UTC

Components

Colocation

Services

Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3

Description

Please be aware that we will be starting office refurbishment works on 1st Oct. These works are due to last until December. During this period, there will be no access to the downstairs meeting rooms and there may be restricted access to the NSC upstairs. We will also be installing temporary toilet facilities in a portacabin in the carpark. Access to the data centre will not be affected. If you need any more information, please speak to a member of Node4 staff onsite. Thank you for your co-operation Rik