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Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance. For information on Data Centre Access and COVID-19 measures, please refer to the document below: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf
CS12158116 - Ethernet ServicesOperational

Incident Status

Operational

Components

Connectivity

Services

Ethernet Services


September 6, 2024 1:13PM BST
September 6, 2024 12:13PM UTC
[Investigating] Good Afternoon We have observed a number of NNI's (Network-to-network interfaces) into Virgin Media Business have currently dropped connectivity. You may be experiencing a loss of internet connectivity at this time. Node4 are engaged with Virgin Media Business to restore service as soon as possible. Please accept our apologies for any inconvenience this may cause. A further update will be issued in due course. Kind Regards Node4 Incident Management

September 6, 2024 2:01PM BST
September 6, 2024 1:01PM UTC
[Investigating] Good Afternoon Virgin Media have advised an engineer has been dispatched to Virgin Media's Leicester hubsite to continue investigations into this issue. The engineer is scheduled to arrive at hubsite in the next few minutes and Node4 will provide a further update as soon as it becomes available. Thank you for your patience in this matter. Kind Regards Node4 Incident Management

September 6, 2024 2:58PM BST
September 6, 2024 1:58PM UTC
[Investigating] Good Afternoon Virgin Media advised their engineer arrived at the Leicester hubsite at 14:20 and are currently investigating the peer fiber cabling to the transmission server. A further update will be issued in due course. Thank you again for your patience in this matter. Kind Regards Node4 Incident Management

September 6, 2024 4:00PM BST
September 6, 2024 3:00PM UTC
[Monitoring] Good Afternoon Virgin Media have confirmed that this issue should now be resolved and advised the fault was caused by a faulty barrell on the patch panel at their Leicester hubsite. Virgin Media will continue to monitor services for the next 24 hrs. Thank you for your patience throughout this time, if you experience any residual issues please do not hesitate to contact the Node4 Service Desk on 0345 123 2222. Kind Regards Node4 Incident Management

Node4 Systems




Operational

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

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Operational

Colocation




Operational

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Operational

3rd Party




Operational

Scheduled Maintenance

vCentre upgrades - CHG00137557Planned Maintenance

Schedule

August 12, 2024 9:30AM - August 14, 2024 5:00PM BST
August 12, 2024 8:30AM - August 14, 2024 4:00PM UTC

Components

Cloud

Services

N4Secura VPC (ISL1 - Slough), N4Secura VPC (VEN1 - Enfield)

Description

On 12/08/2024, the Node4 Corporate Cloud Engineers will be performing routine maintenance to upgrade your Server Management Software, vCenter. This maintenance will affect your ability to manage your VMs via vCloud Director whilst the upgrade is being performed. Impact: At risk: 12/08/2024 at 09:30 until 17:00. Support & Feedback No downtime is expected, and our assessment of the change is low risk. Disruption is expected to be minimal, but as with any change, there is always an element of risk. Hence, we will be working within the predetermined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you experience any problems with your connection after this time or have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit gethelp.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Management Team
vCentre upgrades - CHG00137559Planned Maintenance

Schedule

August 13, 2024 9:30AM - 5:00PM BST
August 13, 2024 8:30AM - 4:00PM UTC

Components

Cloud

Services

N4Secura VPC (NNH1 - Northampton)

Description

On 13/08/2024, the Node4 Corporate Cloud Engineers will be performing routine maintenance to upgrade your Server Management Software, vCenter. This maintenance will affect your ability to manage your VMs via vCloud Director whilst the upgrade is being performed. Impact: At risk: 13/08/2024 at 09:30 until 17:00. Support & Feedback No downtime is expected, and our assessment of the change is low risk. Disruption is expected to be minimal, but as with any change, there is always an element of risk. Hence, we will be working within the predetermined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you experience any problems with your connection after this time or have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit gethelp.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Management Team
vCentre upgrades - CHG00137562Planned Maintenance

Schedule

August 14, 2024 9:30AM - 5:00PM BST
August 14, 2024 8:30AM - 4:00PM UTC

Components

Cloud

Services

N4Secura VPC (NGD1 - Newport)

Description

On 14/08/2024, the Node4 Corporate Cloud Engineers will be performing routine maintenance to upgrade your Server Management Software, vCenter. This maintenance will affect your ability to manage your VMs via vCloud Director whilst the upgrade is being performed. Impact: At risk: 14/08/2024 at 09:30 until 17:00. Support & Feedback No downtime is expected, and our assessment of the change is low risk. Disruption is expected to be minimal, but as with any change, there is always an element of risk. Hence, we will be working within the predetermined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you experience any problems with your connection after this time or have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit gethelp.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Management Team
scheduled Maintenance - Migrate the inet connectivity from VDC -CHG00142772HGPlanned Maintenance

Schedule

August 27, 2024 11:43AM - 11:43AM BST
August 27, 2024 10:43AM - 10:43AM UTC

Components

Connectivity

Services

Internet Transit (N4-Transit)

Description

Description: On the 7th September 2024, the Network Infrastructure engineers will be performing maintenance to the internet connectivity of the Wakefield VDC platform. Impact At Risk – 23:00 to 01:00 on the 7th September 2024. There will be an outage of up to 10 minutes during the window while this work is carried out. Support & Feedback Our network Infrastructure engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Networks - N4 Protect Firmware Upgrade - GHG00086016Planned Maintenance

Schedule

September 12, 2024 7:00PM - September 13, 2024 4:00AM BST
September 12, 2024 6:00PM - September 13, 2024 3:00AM UTC

Components

Connectivity

Services

N4-Protect (NGFW)

Description

Node4 Platform Network Engineers will be performing a firmware upgrade of the N4 Protect Platform Impact: 19:00 12/09/24 - 04:00 13/09/24 At 19:00 Customer access to Fortimanager and FortiAnalyzer will be disabled to allow these appliances to be upgraded in readiness for the Firewall upgrade. This will remain in accessible to customers until the completion of the maintenance. Should you require urgent changes/information relating to logging during this time Node4 Network Support engineers will be able to get this information for you. Please call the service desk to raise a ticket on 03451232229 At 22:00 the Firewalls will be upgraded The IPSec Tunnels and SSL VPN connections will experience two temporary interruptions during the failovers within the maintenance window. IPSec tunnels will automatically re-establish, but SSL VPN users will need to reauthenticate. We sincerely apologise any inconvenience this may cause. Our assessment of the change is low risk, disruption is expected to be minimal, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit gethelp.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.