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Planned Maintenance In Progress
Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance. For information on Data Centre Access and COVID-19 measures, please refer to the document below: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Incident Status

Operational

Components

Cloud

Services

N4Cloud Edinburgh



January 18, 2024 7:41PM GMT
January 18, 2024 7:41PM UTC
[Monitoring] You may have experienced issues earlier this evening accessing your Node4 services between the times of 16:50 and 18:20. Unfortunately, Node4 experienced a switch related issue in the Edinburgh data centre at this time which has now been resolved. If you are still experiencing issues please contact the Node4 Service Desk on 0345 123 2229. Thank you for your patience and understanding on this matter.

Description

On 26/02/2024 Node4 Engineers will be performing maintenance on the SIPLink platform at the Derby Data Centre. Throughout the maintenance window, engineers will be monitoring call flow to ensure live calls are not affected. No downtime is expected, however, services will be considered "At Risk" for the duration of the window. Impact At Risk - 23:00 26/02/24 - 05:00 27/02/2024 Support & Feedback No downtime is expected and our assessment of the change is low risk, disruption is expected to be minimum, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit gethelp.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Management

Components

Collaboration

Services

HCS, SIPLink Derby

Schedule

February 26, 2024 11:00PM - February 27, 2024 5:00AM GMT
February 26, 2024 11:00PM - February 27, 2024 5:00AM UTC



February 26, 2024 11:00PM GMT
February 26, 2024 11:00PM UTC
[Update] started

Node4 Systems




Operational

Connectivity




Operational

Points of presence




Operational

Cloud




Operational

Collaboration




Planned Maintenance

Colocation




Operational

Security




Operational

3rd Party




Operational

Scheduled Maintenance

Schedule

February 29, 2024 11:00AM - 1:00PM GMT
February 29, 2024 11:00AM - 1:00PM UTC

Components

Cloud

Services

N4Cloud Leeds

Description

On 29th February, Corp Cloud engineers will be performing an upgrade of the hosts in Wakefield vCentre that run the virtual firewall estate to a later version. No impact is expected but services should be considered 'at risk' for the duration of the window At Risk 11:00 29/02/2024 - 13:00 29/02/2024 Support & Feedback No downtime is expected and our assessment of the change is low risk, disruption is expected to be minimum, but as with any change there is always an element of risk hence us working within the pre-determined and scheduled maintenance window. Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit gethelp.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Management