Header Image
Planned Maintenance In Progress
Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance. For information on Data Centre Access and COVID-19 measures, please refer to the document below: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Description

The Black Friday retail period is approaching which is a key trading period for a number of our customers. In order to ensure that our customers are able to operate under additional load requirements, Node4 will be operating a Heightened Awareness Period for Changes requested on our hosted infrastructure, core network, and associated services. This is to ensure a continuous stable and available environment for our customers during this critical time. We are therefore announcing that our Heightened Awareness period will run between 18:00 Thursday 25th November 2021 and 06:00 Thursday 2nd December 2021. This covers all services including Datacentres, Network, Cloud, Collaboration, SIP, databases, storage, applications, and security. Please note that during this period all medium and high-risk changes will be scrutinised and reviewed accordingly to safeguard the ongoing stability of Node4's infrastructure and systems. If you require a change to an existing service during the Heightened Awareness Period, please raise a request in the normal manner but be aware that the request may be declined if it poses a significant risk during this period. Heightened Awareness: Start: 18:00 Thursday 25th November 2021 Finish: 06:00 Thursday 2nd December 2021

Components

Node4 Systems, Connectivity, Points of presence, Cloud, Collaboration, Colocation, Security, 3rd Party

Services

Antivirus, Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Equinix Manchester Williams House, Equinix Slough, Ethernet Services, Global Switch, HCS, HSCN Network, Internet Services, Internet Transit (N4-Transit), Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, M2M 3G/4G Services, Microsoft 365, MPLS Services, N4-Protect (NGFW), N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough, Network Management Portals, Nexus Portal, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, ScienceLogic, ServiceNow - Customer Service Portal, SIEM, SIPLink Derby, SIPLink Leeds, Synergy House Manchester, Telehouse North, Veeam Cloud Connect, Vulnerability Management, xDSL Services

Schedule

November 25, 2021 6:00PM - December 2, 2021 6:00AM GMT
November 25, 2021 6:00PM - December 2, 2021 6:00AM UTC



November 25, 2021 6:00PM GMT
November 25, 2021 6:00PM UTC
[Update] Black Friday Retail Period 2021 - Node4 Heightened Awareness Change Period has commenced

Node4 Systems




Planned Maintenance

Connectivity




Planned Maintenance

Points of presence




Planned Maintenance

Cloud




Planned Maintenance

Collaboration




Planned Maintenance

Colocation




Planned Maintenance

Security




Planned Maintenance

3rd Party




Planned Maintenance

Scheduled Maintenance

DC2 UPS MaintenancePlanned Maintenance

Schedule

November 30, 2021 9:00AM - 5:30PM GMT
November 30, 2021 9:00AM - 5:30PM UTC

Components

Colocation

Services

Derby DC2 H1, Derby DC2 H2

Description

As part of our annual UPS maintenance, our supplier has recommended a firmware update on the system in DC2. In line with best practice, we will transfer the site to generators during these works and there will be a short period of maintenance bypass. Critical IT power and cooling will be maintained throughout these works. Risk levels during the bypass period are slightly elevated over normal. This work was originally scheduled for October, but was postponed due to engineers being unavailable.

Schedule

December 7, 2021 6:00PM - 11:59PM GMT
December 7, 2021 6:00PM - 11:59PM UTC

Components

Cloud

Services

N4Cloud Northampton

Description

On 7th December 2021, Cloud Infrastructure engineers will be replacing cluster switches for one of the storage clusters in the Northampton datacentre. The work is not expected to impact any services, the switches being replaced are backend array switches. Impact At Risk - 07-12-2021 18:00 – 23:59 (GMT) No downtime is expected, however, services will be considered "At Risk" for the duration of the window. Support & Feedback Our Cloud Infrastructure engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager

Schedule

December 8, 2021 6:00PM - 11:59PM GMT
December 8, 2021 6:00PM - 11:59PM UTC

Components

Cloud

Services

N4Cloud Leeds

Description

On 8th December 2021, Cloud Infrastructure engineers will be replacing cluster switches for one of the storage clusters in the Wakefield datacentre. The work is not expected to impact any services, the switches being replaced are backend array switches. Impact At Risk - 08-12-2021 18:00 – 23:59 (GMT) No downtime is expected, however, services will be considered "At Risk" for the duration of the window. Support & Feedback Our Cloud Infrastructure engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager

Schedule

December 20, 2021 9:00PM - January 4, 2022 6:00AM GMT
December 20, 2021 9:00PM - January 4, 2022 6:00AM UTC

Components

Node4 Systems, Connectivity, Points of presence, Cloud, Collaboration, Colocation, Security, 3rd Party

Services

Antivirus, Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Equinix Manchester Williams House, Equinix Slough, Ethernet Services, Global Switch, HCS, HSCN Network, Internet Services, Internet Transit (N4-Transit), Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, M2M 3G/4G Services, Microsoft 365, MPLS Services, N4-Protect (NGFW), N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough, Network Management Portals, Nexus Portal, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, ScienceLogic, ServiceNow - Customer Service Portal, SIEM, SIPLink Derby, SIPLink Leeds, Synergy House Manchester, Telehouse North, Veeam Cloud Connect, Vulnerability Management, xDSL Services

Description

The Festive Season is approaching, and in line with the rest of the IT industry, Node4 will be operating a Change Freeze on our hosted infrastructure, core network, and associated services. This is to ensure a continuous stable and available environment for our customers during this critical time. We are therefore announcing a Change Freeze between 21:00 Monday 20th December 2021 and 06:00 Tuesday 4th January 2022. This freeze covers all services including Datacentres, Network, Cloud, Collaboration, SIP, databases, storage, applications, and security. Please note that during this period no standard Change Requests or Provisioning activities will take place however we will, of course, continue to provide support and access to our Datacentres as normal. If you have any requests that should be executed before the Change Freeze period, please work with your Account Managers and Support Teams to ensure these requests are started before the Change Freeze period starts. If you require a change to an existing service during the freeze period please raise a request by 18:00 Wednesday 15th December 2021 via our support portal, as these will need to be pre-approved. We may also decline the request if they present a significant risk. Change Freeze period: Start: 21:00 Monday 20th December 2021 Finish: 06:00 Tuesday 4th January 2022