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Planned Maintenance In Progress
Welcome to Node4 status page detailing information about incidents and planned maintenance. Please use the subscribe button top right to subscribe to this feed to be able to receive updates. Please see Maintenance Section and the document below for info on COVID-19 and Data Centre Access. https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Description

****Update 05/01/2021****. In light of the new lockdown in England, Node4 remains open for business but we have slightly revised our guidance for Data Centre access. Customer access to our DC sites to work on their colocated equipment continues to be permitted providing the visit is in compliance with the current government guidelines. All customers are required to follow our standard access request procedures, and work onsite in a COVID safe way to protect themselves and Node4 staff. Site tours and general onsite meetings are suspended for the foreseeable future. For more information, please refer to this document: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf Thank you Node4 DC Ops

Components

Colocation

Services

Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3

Schedule

April 4, 2020 12:01AM - July 4, 2020 12:01AM BST
April 3, 2020 11:01PM - July 3, 2020 11:01PM UTC



April 3, 2020 4:22PM BST
April 3, 2020 3:22PM UTC
[Update] **UPDATED** 18 June 2020 Modified Data Centre access policy will be valid from 18 June until further notice.

June 18, 2020 9:04AM BST
June 18, 2020 8:04AM UTC
[Update] In line with UK Government recommendations, we now officially allow non-critical and routine visits to our sites, but we expect customers to follow the UK Government's social distancing rules, including the rule to keep at least two metres apart. More details on this can be found here : https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL-1.pdf

September 23, 2020 2:08PM BST
September 23, 2020 1:08PM UTC
[Update] In light of recent government advice on the use of face coverings / masks, we are asking our staff, security guards and customers to wear face coverings in the communal areas of our offices and data centres. This includes corridors, break out areas, toilets and kitchens. We are not asking customers to wear masks when working in the Data Halls as long as they are distanced from Node4 staff and other customers. As before, we expect customers to take responsibility for working in a COVID safe way when onsite and provide their own PPE as required. Please ask our onsite staff for guidance if needed Effective from 24th Sept 2020 Thanks Rik Williams (Head of Data Centres)

January 5, 2021 5:56PM GMT
January 5, 2021 5:56PM UTC
[Update] Update 05/01/2021. In light of the new lockdown in England, Node4 remains open for business but we have slightly revised our guidance for Data Centre access. Customer access to our DC sites to work on their colocated equipment continues to be permitted providing the visit is in compliance with the current government guidelines. All customers are required to follow our standard access request procedures, and work onsite in a COVID safe way to protect themselves and Node4 staff. Site tours and general onsite meetings are suspended for the foreseeable future. For more information, please refer to this document: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Description

On Wednesday 4th August we will be performing an upgrade to all ScienceLogic components. The maintenance is staggered throughout the day and will require a reboot of each server. There will be two periods of downtime up to 30 minutes each where central servers have database schemas updated and are rebooted and dashboards will be unavailable. There will also be a requirement to update the database schema and reboot each collector. Impact The process takes up to 15 minutes, during this time each collector will be unable to process any data so will not raise any issues and will not store performance metrics. Upon completion, a collector will poll and immediately raise an alert for any devices that are experiencing an issue. Dashboard access will be unavailable while central servers are updated and rebooted, due to the size of the database these two outages are expected to take at least 15 minutes and maybe up to 30 minutes. Support & Feedback Our Site Reliability Engineering team will be monitoring the process and will be testing and reacting to any issues to keep the outage window on each collector to a minimum. While it is important for Node4 to perform maintenance such as this to ensure the quality of our platforms, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager

Components

Node4 Systems

Services

ScienceLogic

Schedule

August 4, 2021 9:00AM - 6:00PM BST
August 4, 2021 8:00AM - 5:00PM UTC



August 4, 2021 9:00AM BST
August 4, 2021 8:00AM UTC
[Update] Scheduled Maintenance - ScienceLogic Upgrade - CHG0061561 work has commenced

Node4 Systems




Planned Maintenance

Connectivity




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Operational

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Operational

Collaboration




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Colocation




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Operational

Scheduled Maintenance

Schedule

August 7, 2021 9:00AM - 6:00PM BST
August 7, 2021 8:00AM - 5:00PM UTC

Components

Cloud

Services

N4Cloud Northampton

Description

On 7th August 2021, our Cloud Infrastructure engineers will be performing maintenance on a pair of storage nodes within the Northampton (DC4) Datacentre. The storage nodes will be rebooted throughout the maintenance window, and takeover/giveback operations conducted. Impact At Risk – 07/08/2021 09:00 – 18:00 (BST) No downtime is expected. However, services will be considered "At Risk" for the duration of the window. Customers consuming CIFS services may experience a momentary disconnect and reconnect as the IP interfaces failover. Support & Feedback Our Cloud Infrastructure engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager

Schedule

August 9, 2021 11:00PM - August 10, 2021 4:00AM BST
August 9, 2021 10:00PM - August 10, 2021 3:00AM UTC

Components

Collaboration

Services

SIPLink Derby

Description

On the 9th of August 2021, N4Engage engineers will be carrying out planned works to Derby SIPLink carrier links. Impact There will be no impact though SIPLink services in Derby will be considered at risk for the duration of the maintenance window of 23:00 to 04:00. SIPLink services in Wakefield will be unaffected by this change. Support & Feedback Our N4Engage engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your services after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Change Manager

Schedule

August 25, 2021 7:00PM - August 26, 2021 2:00AM BST
August 25, 2021 6:00PM - August 26, 2021 1:00AM UTC

Components

Cloud

Services

N4Cloud Leeds

Description

On Wednesday 25th August 2021, Node4's Cloud Infrastructure team will be performing maintenance to our core fabric switching platform at Wakefield. Cloud Services in Wakefield will be at risk for the duration of the work. The maintenance is to replace existing old generation switches with newer models, and the expected impact is advertised to be network degradation of up to 20 minutes as advised through our vendor support. Node4 are issuing this notification in case of any unexpected and forceful impact from this schedule maintenance. Impact: At Risk - 25th August 2021 19:00 – 26th August 2021 02:00 (BST) Network degradation is expected for around 5 minutes, however, services will be considered "At Risk" for the duration of the window. Updates will be posted to N4Status during this planned maintenance. Support & Feedback: Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support. While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Regards, Node4 Technical Support