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Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance. For information on Data Centre Access and COVID-19 measures, please refer to the document below: https://info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Node4 Systems




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Operational

Scheduled Maintenance

Upcoming Network Maintenance for Migration to New Core NetworkPlanned Maintenance

Schedule

January 7, 2025 5:29PM - March 31, 2025 5:29PM BST
January 7, 2025 5:29PM - March 31, 2025 4:29PM UTC

Components

Node4 Systems, Connectivity, Points of presence, Cloud, Collaboration, Colocation, Security, 3rd Party

Services

Antivirus, Centralised Internet Breakout (CIB), Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Equinix Manchester Williams House (MA1), Equinix Slough (LD5), Ethernet Services, Global Switch, HCS, HSCN Network, Internet Services, Internet Transit (N4-Transit), Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, M2M 3G/4G Services, Microsoft 365, MPLS Services, N4-Protect (NGFW), N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough, VDC Self Service - Wakefield, VDC Self Service - Northampton, Network Management Portals, Nexus Portal, Node4 Website, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, ScienceLogic, ServiceNow - Customer Service Portal, SIEM, SIPLink Derby, SIPLink Leeds, Synergy House Manchester, Telehouse North, Veeam Cloud Connect, Vulnerability Management, xDSL Services, Zerto (DRaaS), N4Cloud Edinburgh, N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), Webex Contact Centre, N4Secura VPC (NNH1 - Northampton), Microsoft Direct Routing, Webex Calling

Description

As part of Node4’s ongoing commitment to delivering high-performance and reliable networks, we are excited to announce the rollout of our new Core Network. (https://node4.co.uk/blog/node4-signs-deal-with-virgin-media-business-wholesale-to-upgrade-core-network/) This advanced infrastructure will enable us to enhance network capacity, improve reliability, and support your growing connectivity needs. Over Q1, we will carry out a series of planned network maintenance activities as we migrate services from our existing network to the new Core Network. What to Expect During the Maintenance • Traffic Management: During the maintenance periods, we will manually adjust network metrics to redirect traffic away from the specific network segments being worked on. This proactive approach ensures minimal disruption to your services, with traffic rerouted to alternative paths for continuity. • Latency Changes: o You may experience temporary increases in latency while traffic is routed through alternate paths during maintenance. o Additionally, some changes in latency may occur as services are migrated to the new network, which reflects the inherent characteristics of fibre routes and distances between data centres. Individual maintenance notices will be issued with a standard 10-day advance notice, specifying the specific leg involved, we anticipate around 8 maintenance windows will be required within Q1. Were aiming to have the new core network complete by the 31st March. Thank you for your understanding and cooperation as we work to enhance your network experience. Should you have any questions or require further clarification, please do not hesitate to contact your SDM, our support team or account manager.
Scheduled maintenance- Reload of Switch - CHG00165204Planned Maintenance

Schedule

May 13, 2025 6:00PM - 11:59PM BST
May 13, 2025 5:00PM - 10:59PM UTC

Components

Colocation

Services

Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4

Description

Description: On 13th May 2025, Platform SDN engineers will be performing a controlled reload of N4-WKF-L3SERVICE-3362-103 Switch. Throughout the maintenance window, various services will be restarted, the ACI Switch will be placed into Maintenance mode which will take the switch out of the forwarding path and allow us to do the reboot. This will reduce any risk and impact as traffic is drained from the switch. Risk is low due to fully redundant switches in the fabric. Traffic will be drained from Node 103 and continue to flow on Node 104. Impact At Risk – Tuesday 13th May 2025, 18:00-23:59. No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our Platform SDN engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled Maintenance - Upgrading vCenter - CHG00165855Planned Maintenance

Schedule

May 22, 2025 2:00PM - 5:00PM BST
May 22, 2025 1:00PM - 4:00PM UTC

Components

Cloud

Services

VDC Self Service - Wakefield

Description

Description: On 22/05/2025, N4 Platform Cloud – Compute engineers will be upgrading vCenter nht-n4-pld-vc-01.n4internal.co.uk. Throughout the maintenance window, various services will be restarted management through Wakefield VDC will be unavailable for some of the change window. Impact At Risk - 22/05/2025 14:00:00 GMT - 22/05/2025 17:00:00 GMT Management through Wakefield VDC will be unavailable for some of the change window. All VM’s will continue to run normally. Support & Feedback Our N4 Platform Cloud – Compute engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled Maintenance - ONTAP Upgrade WKF - CHG00166538Planned Maintenance

Schedule

May 26, 2025 7:00PM - 11:45PM BST
May 26, 2025 6:00PM - 10:45PM UTC

Components

Cloud

Services

VDC Self Service - Wakefield

Description

Description: On 26/05/2025, Node4 Platform Storage engineers will be performing a routine annual ONTAP upgrade of the Wakefield NetApp cluster - WKF-N4-VDC-AFF-C01. Throughout the maintenance window, various services will be restarted there is no anticipated impact from this upgrade, data will continue to be served throughout, however, there is a low risk to CIFS sessions during each node reboot. Each node reboot will take approximately 20 minutes, during this time there is a small chance of disruption during the cutover of data LIFs. This disruption, if experienced, will take seconds at most before access is reestablished. Impact At Risk - 26/05/2025 19:00:00- 26/05/2025 23:45:00 No downtime is expected, however, services will be considered "At Risk" for the duration of the upgrade window. Support & Feedback Our Node4 Platform Storage engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled maintenance - ONTAP Upgrade NHT - CHG00166568Planned Maintenance

Schedule

May 27, 2025 7:00PM - 11:45PM BST
May 27, 2025 6:00PM - 10:45PM UTC

Components

Cloud

Services

VDC Self Service - Northampton

Description

Description: On 27/05/2025, Node4 Platform Storage engineers will be performing a routine annual ONTAP upgrade of the Northampton NetApp cluster - NHT-N4-VDC-AFF-C01. Throughout the maintenance window, various services will be restarted there is no anticipated impact from this upgrade, data will continue to be served throughout, however, there is a low risk to CIFS sessions during each node reboot. Each node reboot will take approximately 20 minutes, during this time there is a small chance of disruption during the cutover of data LIFs. This disruption, if experienced, will take seconds at most before access is reestablished. Impact At Risk - 27/05/2025 19:00:00- 27/05/2025 23:45:00 No downtime is expected, however, services will be considered "At Risk" for the duration of the upgrade window. Support & Feedback Our Node4 Platform Storage engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support